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Knowledge sharing and yahoo answers: everyone knows something

Published: 21 April 2008 Publication History

Abstract

Yahoo Answers (YA) is a large and diverse question-answer forum, acting not only as a medium for sharing technical knowledge, but as a place where one can seek advice, gather opinions, and satisfy one's curiosity about a countless number of things. In this paper, we seek to understand YA's knowledge sharing and activity. We analyze the forum categories and cluster them according to content characteristics and patterns of interaction among the users. While interactions in some categories resemble expertise sharing forums, others incorporate discussion, everyday advice, and support. With such a diversity of categories in which one can participate, we find that some users focus narrowly on specific topics, while others participate across categories. This not only allows us to map related categories, but to characterize the entropy of the users' interests. We find that lower entropy correlates with receiving higher answer ratings, but only for categories where factual expertise is primarily sought after. We combine both user attributes and answer characteristics to predict, within a given category, whether a particular answer will be chosen as the best answer by the asker.

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cover image ACM Conferences
WWW '08: Proceedings of the 17th international conference on World Wide Web
April 2008
1326 pages
ISBN:9781605580852
DOI:10.1145/1367497
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 21 April 2008

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Author Tags

  1. expertise finding
  2. help seeking
  3. knowledge sharing
  4. online communities
  5. question answering
  6. social network analysis

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Overall Acceptance Rate 1,899 of 8,196 submissions, 23%

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  • (2024)Game-theoretic private blockchain design in edge computing networksDigital Communications and Networks10.1016/j.dcan.2023.12.001Online publication date: Feb-2024
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