research-article

OpenMessenger: gradual initiation of interaction for distributed workgroups

Authors:

Jeremy P. Birnholtz,

Carl Gutwin,

Gonzalo Ramos,

Mark WatsonAuthors Info & Claims

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 1661 - 1664

https://doi.org/10.1145/1357054.1357313

Published: 06 April 2008 Publication History

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Abstract

The initiation of interaction in face-to-face environments is a gradual process, and takes place in a rich information landscape of awareness, attention, and social signals. One of the main benefits of this process is that people can be more sensitive to issues of privacy and interruption while they are moving towards interaction. However, on-line communication tools do not provide this subtlety, and often lead to unwanted interruptions. We have developed a prototype message system called OpenMessenger (OM) that adds the idea of gradual initiation of interaction to on-line communication. OpenMessenger provides multiple levels of awareness about people, and provides notification to those about whom information is being gathered. OpenMessenger allows people to negotiate interaction in a richer fashion than is possible with any other current messaging system. Preliminary evaluation data suggest the utility of the approach, but also shows that there are a number of issues yet to be resolved in this area.

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Cited By

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Gross Tvon Kalben M(2023)A Literature Review on Positive and Negative Effects of Interruptions and Implications for DesignHuman-Computer Interaction – INTERACT 202310.1007/978-3-031-42293-5_38(373-379)Online publication date: 26-Aug-2023
https://doi.org/10.1007/978-3-031-42293-5_38
Gonzalez Diaz CTang JSarkar ARintel S(2022)Making Space for Social Time: Supporting Conversational Transitions Before, During, and After Video MeetingsProceedings of the 1st Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3533406.3533417(1-11)Online publication date: 8-Jun-2022
https://dl.acm.org/doi/10.1145/3533406.3533417
Hwang SKhojasteh NFussell S(2019)When Delayed in a HurryProceedings of the ACM on Human-Computer Interaction10.1145/33611153:GROUP(1-20)Online publication date: 5-Dec-2019
https://dl.acm.org/doi/10.1145/3361115
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Index Terms

OpenMessenger: gradual initiation of interaction for distributed workgroups
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing systems and tools
      1. Asynchronous editors
    2. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

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Information & Contributors

Information

Published In

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2008

1870 pages

ISBN:9781605580111

DOI:10.1145/1357054

General Chairs:
Mary Czerwinski
Microsoft Research, USA
,
Arnie Lund
Microsoft, USA
,
Program Chair:
Desney Tan
Microsoft Research, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 April 2008

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CHI '08

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CHI '08: CHI Conference on Human Factors in Computing Systems

April 5 - 10, 2008

Florence, Italy

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CHI '08 Paper Acceptance Rate 157 of 714 submissions, 22%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

View all

Gross Tvon Kalben M(2023)A Literature Review on Positive and Negative Effects of Interruptions and Implications for DesignHuman-Computer Interaction – INTERACT 202310.1007/978-3-031-42293-5_38(373-379)Online publication date: 26-Aug-2023
https://doi.org/10.1007/978-3-031-42293-5_38
Gonzalez Diaz CTang JSarkar ARintel S(2022)Making Space for Social Time: Supporting Conversational Transitions Before, During, and After Video MeetingsProceedings of the 1st Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3533406.3533417(1-11)Online publication date: 8-Jun-2022
https://dl.acm.org/doi/10.1145/3533406.3533417
Hwang SKhojasteh NFussell S(2019)When Delayed in a HurryProceedings of the ACM on Human-Computer Interaction10.1145/33611153:GROUP(1-20)Online publication date: 5-Dec-2019
https://dl.acm.org/doi/10.1145/3361115
Bi NFussell SBirnholtz JYamashita NEvers VFussell SRosé CWatson-Manheim M(2014)To be like you to be liked by youProceedings of the 5th ACM international conference on Collaboration across boundaries: culture, distance & technology10.1145/2631488.2631494(31-40)Online publication date: 20-Aug-2014
https://dl.acm.org/doi/10.1145/2631488.2631494
Birnholtz JSchultz JLepage MGutwin C(2011)A framework for supporting joint interpersonal attention in distributed groupsProceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part I10.5555/2042053.2042085(295-312)Online publication date: 5-Sep-2011
https://dl.acm.org/doi/10.5555/2042053.2042085
Birnholtz JSchultz JLepage MGutwin C(2011)A Framework for Supporting Joint Interpersonal Attention in Distributed GroupsHuman-Computer Interaction – INTERACT 201110.1007/978-3-642-23774-4_25(295-312)Online publication date: 2011
https://doi.org/10.1007/978-3-642-23774-4_25
Birnholtz JReynolds LLuxenberg EGutwin CMustafa MMould DNoël S(2010)Awareness beyond the desktopProceedings of Graphics Interface 201010.5555/1839214.1839225(55-62)Online publication date: 31-May-2010
https://dl.acm.org/doi/10.5555/1839214.1839225
Tang DBirnholtz JMynatt ESchoner DFitzpatrick GHudson SEdwards KRodden T(2010)Sharing awareness information improves interruption timing and social attractionCHI '10 Extended Abstracts on Human Factors in Computing Systems10.1145/1753846.1754039(3685-3690)Online publication date: 9-Apr-2010
https://dl.acm.org/doi/10.1145/1753846.1754039
Reynolds LBirnholtz JLuxenberg EGutwin CMustafa MMynatt ESchoner DFitzpatrick GHudson SEdwards KRodden T(2010)Comparing awareness and distraction between desktop and peripheral-vision displaysCHI '10 Extended Abstracts on Human Factors in Computing Systems10.1145/1753846.1754020(3571-3576)Online publication date: 9-Apr-2010
https://dl.acm.org/doi/10.1145/1753846.1754020
Greenberg SVoida SStehr NTee K(2010)Artifacts as Instant Messaging BuddiesProceedings of the 2010 43rd Hawaii International Conference on System Sciences10.1109/HICSS.2010.70(1-10)Online publication date: 5-Jan-2010
https://dl.acm.org/doi/10.1109/HICSS.2010.70
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