article

Free access

Email in personal information management

Authors:

Steve Whittaker,

Victoria Bellotti,

Jacek GwizdkaAuthors Info & Claims

Communications of the ACM, Volume 49, Issue 1

Pages 68 - 73

https://doi.org/10.1145/1107458.1107494

Published: 01 January 2006 Publication History

All formats PDF

Abstract

Email's conduit function means the inbox, folders, search, and sort are used to support core PIM functions of task management, personal archiving, and contact management.

References

[1]

Bellotti, V., Ducheneaut, N., Howard, M., Smith, I., and Grinter, R. Quality vs. quantity: Email-centric task-management and its relationship with overload. Human-Computer Interaction 20, 1--2 (2005), 89--138.

Digital Library

Google Scholar

[2]

Blandford, A. and Green, T. Group and individual time-management tools: What you get is not what you need. Personal and Ubiquitous Computing 5, 4 (2001), 213--230.

Digital Library

Google Scholar

[3]

Boardman, R. and Sasse, M. Stuff goes into the computer and doesn't come out: A cross-tool study of personal information management. In Proceedings of the Conference on Human Factors in Computing Systems (CHI 2004) (Vienna, Austria, Apr. 24--29). ACM Press, New York, 2004.

Digital Library

Google Scholar

[4]

Dumais, S., Cutrell, E., Cadiz, J., Jancke, G., Sarin, R., and Robbins, D. Stuff I've Seen: A system for personal information retrieval and re-use. In Proceedings of SIGIR 2003 (Toronto, July 28--Aug. 1). ACM Press, New York, 2003, 72--79.

Digital Library

Google Scholar

[5]

Gwizdka, J. and Chignell, M. Individual differences and task-based user interface evaluation: A case study of pending tasks in email. Interacting with Computers 16, 4 (2004), 769--797.

Crossref

Google Scholar

[6]

Horvitz, E., Kadie, C., Paek, T., and Hovel, D. Models of attention in computing and communication. Commun. ACM 46, 3 (Mar. 2003), 52--59.

Digital Library

Google Scholar

[7]

Jones, W., Bruce, H., and Dumais, S. Keeping found things found on the Web. In Proceedings of the 10th International Conference on Information and Knowledge Management (Atlanta, GA, Nov. 5--10). ACM Press, New York, 2001, 119--126.

Digital Library

Google Scholar

[8]

Segal, R. and Kephart J. MailCat: An intelligent assistant for organizing email. In Proceedings of the Third International Conference on Autonomous Agents (Seattle, WA, May 1--5). ACM Press, New York, 1999, 276--282.

Digital Library

Google Scholar

[9]

Venolia, G. and Neustaedter, C. Understanding sequence and reply relationships within email conversations: A mixed-model visualization. In Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2003) (Fort Lauderdale, FL, Apr. 5--10). ACM Press, New York, 2003, 361--368.

Digital Library

Google Scholar

[10]

Wattenberg, M., Rohall, S., Gruen, D., and Kerr, B. Email research: Targeting the enterprise. Human-Computer Interaction 20, 1--2 (2005), 139--162.

Digital Library

Google Scholar

[11]

Whittaker, S., Jones, Q., Nardi, B., Creech, M., Terveen, L., Isaacs, E., and Hainsworth, J. ContactMap: Organizing communication in a social desktop. ACM Transactions on Computer Human Interaction 11, 4 (2004), 445--471.

Digital Library

Google Scholar

[12]

Whittaker, S. Collaborative task management in email. Human-Computer Interaction 20, 1--2 (2005), 49--88.

Digital Library

Google Scholar

Cited By

View all

Hu DBhuiyan MLim SWiese JLee S(2024)Unpacking Task Management Tools, Values, and Worker DynamicsProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663402(1-16)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663402
Park SVishwabhan SMuller MKarger D(2024)“I Really Need Your Help with This Work...”: A System for Navigating the Tricky Terrain of Managing Up by Leveraging One’s Motivation to Get Things DoneACM Transactions on Computer-Human Interaction10.1145/365260331:4(1-36)Online publication date: 19-Sep-2024
https://dl.acm.org/doi/10.1145/3652603
Walek BNovák V(2023)Intelligent Task Planning System Based on Methods of Fuzzy Natural LogicAxioms10.3390/axioms1206054512:6(545)Online publication date: 31-May-2023
https://doi.org/10.3390/axioms12060545
Show More Cited By

Index Terms

Email in personal information management

Recommendations

Email task management styles: the cleaners and the keepers
CHI EA '04: CHI '04 Extended Abstracts on Human Factors in Computing Systems

Email has become overloaded as users make use of email tools for performing a wide range of activities. Previous studies have demonstrated the different strategies employed by email users to manage messages. However, we have little information regarding ...
Supporting human memory in personal information management

In their daily lives people constantly interact with a wide range of electronically stored information objects; email messages, web pages, digital images, video samples, etc. These objects come from different sources, are in different formats and can be ...
Preventing Spam Email by Delivery Limitation in RMX
IDEAS '15: Proceedings of the 19th International Database Engineering & Applications Symposium

On the rule-based email exchange system called RMX, similar to general mailing lists, anyone can send emails by sending to an address unique to RMX. However, there is a security problem that we cannot prevent spam emails and accidentally sending email ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

Communications of the ACM Volume 49, Issue 1

Personal information management

January 2006

123 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/1107458

Issue’s Table of Contents

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 January 2006

Published in CACM Volume 49, Issue 1

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Qualifiers

Article

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

140
Total Citations
View Citations
5,589
Total Downloads

Downloads (Last 12 months)240
Downloads (Last 6 weeks)39

Reflects downloads up to 12 Nov 2024

Other Metrics

View Author Metrics

Citations

Cited By

View all

Hu DBhuiyan MLim SWiese JLee S(2024)Unpacking Task Management Tools, Values, and Worker DynamicsProceedings of the 3rd Annual Meeting of the Symposium on Human-Computer Interaction for Work10.1145/3663384.3663402(1-16)Online publication date: 25-Jun-2024
https://dl.acm.org/doi/10.1145/3663384.3663402
Park SVishwabhan SMuller MKarger D(2024)“I Really Need Your Help with This Work...”: A System for Navigating the Tricky Terrain of Managing Up by Leveraging One’s Motivation to Get Things DoneACM Transactions on Computer-Human Interaction10.1145/365260331:4(1-36)Online publication date: 19-Sep-2024
https://dl.acm.org/doi/10.1145/3652603
Walek BNovák V(2023)Intelligent Task Planning System Based on Methods of Fuzzy Natural LogicAxioms10.3390/axioms1206054512:6(545)Online publication date: 31-May-2023
https://doi.org/10.3390/axioms12060545
Teixeira da Silva J(2023)Inappropriate Use of Submission and Rejection Emails for Advertising Revision Services and CongressesETHICS IN PROGRESS10.14746/eip.2023.2.514:2(68-76)Online publication date: 28-Dec-2023
https://doi.org/10.14746/eip.2023.2.5
Adavi KAcker A(2023)What is a File on a Phone? Personal Information Management Practices Amongst WhatsApp UsersProceedings of the ACM on Human-Computer Interaction10.1145/36102217:CSCW2(1-28)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610221
Kalokyri VBorgida AMarian A(2023)One of Us: a Multiplayer Web-based Game for Digital Evidence Acquisition of Scripts through CrowdsourcingProceedings of the 2023 Conference on Human Information Interaction and Retrieval10.1145/3576840.3578271(187-196)Online publication date: 19-Mar-2023
https://dl.acm.org/doi/10.1145/3576840.3578271
Merlo THawamdeh S(2022)Information Overload and the Use of Data Analytics and Visualization Tools in OrganizationsUnderstanding, Implementing, and Evaluating Knowledge Management in Business Settings10.4018/978-1-6684-4431-3.ch009(168-188)Online publication date: 24-Jun-2022
https://doi.org/10.4018/978-1-6684-4431-3.ch009
Nwagwu WWilliams C(2022)Knowledge mapping and visualization of personal information management literature, 1988–2020IFLA Journal10.1177/0340035221106548748:4(598-621)Online publication date: 22-Feb-2022
https://doi.org/10.1177/03400352211065487
Kreye MCash PParraguez PMaier A(2022)Dynamism in Complex Engineering: Explaining Uncertainty Growth Through Uncertainty MaskingIEEE Transactions on Engineering Management10.1109/TEM.2019.293757069:4(1552-1564)Online publication date: Aug-2022
https://doi.org/10.1109/TEM.2019.2937570
Radeef AHashim Al-Dahhan MMohammed S(2022)Application to Send Certificates of Participation in The Workshops of Al-Maarif University College2022 International Congress on Human-Computer Interaction, Optimization and Robotic Applications (HORA)10.1109/HORA55278.2022.9799845(1-3)Online publication date: 9-Jun-2022
https://doi.org/10.1109/HORA55278.2022.9799845
Show More Cited By

View Options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Magazine Site

View this article on the magazine site (external)

Magazine Site

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Abstract

References

Cited By

Index Terms

Recommendations

Email task management styles: the cleaners and the keepers

Supporting human memory in personal information management

Preventing Spam Email by Delivery Limitation in RMX

Comments

Information

Published In

Publisher

Publication History

Permissions

Check for updates

Qualifiers

Contributors

Other Metrics

Bibliometrics

Article Metrics

Other Metrics

Citations

Cited By

View options

PDF

eReader

Magazine Site

Get Access

Login options

Full Access

Figures

Other

Share

Share this Publication link

Share on social media

Affiliations