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Evaluating e-commerce functionality with a focus on customer service

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Nancy J. LightnerAuthors Info & Claims

Communications of the ACM, Volume 47, Issue 10

Pages 88 - 92

https://doi.org/10.1145/1022594.1022599

Published: 01 October 2004 Publication History

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Abstract

B2C Web sites allow companies to present their unique advantages, as long as they provide the necessary customer service. This checklist will help developers create more effective B2C sites.

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Cited By

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Chen XWei SDing RLi Y(2023)Managing users' uncertainty in social commerce: the moderating role of cultural tightnessIndustrial Management & Data Systems10.1108/IMDS-11-2022-0697124:2(666-697)Online publication date: 11-Dec-2023
https://doi.org/10.1108/IMDS-11-2022-0697
Cicha KRutecka P(2023)Quality Factors for Agritouristic Websites—Comparative Study of Measurement MethodsMarketing and Smart Technologies10.1007/978-981-99-0333-7_36(497-514)Online publication date: 5-Sep-2023
https://doi.org/10.1007/978-981-99-0333-7_36
Guo JXu YJiang WLi Y(2021)The Influences of Live Streaming Affordance in Cross-Border E-Commerce PlatformsJournal of Global Information Management10.4018/JGIM.20220301.oa330:2(1-24)Online publication date: 1-Jul-2021
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Index Terms

Evaluating e-commerce functionality with a focus on customer service
1. Applied computing
  1. Electronic commerce
2. Information systems
  1. Information systems applications

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Published In

Communications of the ACM Volume 47, Issue 10

Voting systems

October 2004

95 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/1022594

Issue’s Table of Contents

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Publication History

Published: 01 October 2004

Published in CACM Volume 47, Issue 10

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Chen XWei SDing RLi Y(2023)Managing users' uncertainty in social commerce: the moderating role of cultural tightnessIndustrial Management & Data Systems10.1108/IMDS-11-2022-0697124:2(666-697)Online publication date: 11-Dec-2023
https://doi.org/10.1108/IMDS-11-2022-0697
Cicha KRutecka P(2023)Quality Factors for Agritouristic Websites—Comparative Study of Measurement MethodsMarketing and Smart Technologies10.1007/978-981-99-0333-7_36(497-514)Online publication date: 5-Sep-2023
https://doi.org/10.1007/978-981-99-0333-7_36
Guo JXu YJiang WLi Y(2021)The Influences of Live Streaming Affordance in Cross-Border E-Commerce PlatformsJournal of Global Information Management10.4018/JGIM.20220301.oa330:2(1-24)Online publication date: 1-Jul-2021
https://dl.acm.org/doi/10.4018/JGIM.20220301.oa3
Dospinescu ODospinescu NBostan I(2021)Determinants of e-commerce satisfaction: a comparative study between Romania and MoldovaKybernetes10.1108/K-03-2021-019751:13(1-17)Online publication date: 14-Jun-2021
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Maqableh MHmoud HJaradat MMasa'deh R(2021)Integrating an information systems success model with perceived privacy, perceived security, and trust: the moderating role of Facebook addictionHeliyon10.1016/j.heliyon.2021.e078997:9(e07899)Online publication date: Sep-2021
https://doi.org/10.1016/j.heliyon.2021.e07899
Agozie DKaya T(2021)Discerning the effect of privacy information transparency on privacy fatigue in e-governmentGovernment Information Quarterly10.1016/j.giq.2021.10160138:4(101601)Online publication date: Oct-2021
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Germashev IDubovskaya VDerbisher EMarkushevskaya E(2020)Site Appeal Model of a Commercial Organization"Smart Technologies" for Society, State and Economy10.1007/978-3-030-59126-7_163(1489-1497)Online publication date: 16-Oct-2020
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Kardaras DKarakostas BBarbounaki SKaperonis S(2019)A Framework for Analyzing the Impact of Data Analytics and the Internet of Things on Digital MarketingTechno-Social Systems for Modern Economical and Governmental Infrastructures10.4018/978-1-5225-5586-5.ch009(211-240)Online publication date: 2019
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Chiu WCho H(2019)E-commerce brandAsia Pacific Journal of Marketing and Logistics10.1108/APJML-10-2018-0403Online publication date: 10-May-2019
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Abstract

References

Cited By

Index Terms

Recommendations

Enhancing customer value through click-and-mortar e-commerce: implications for geographical market reach and customer type

A Customer Management Dilemma: When Is It Profitable to Reward One's Own Customers?

Assessing and managing e-commerce service convenience

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