research-article

Exploring the workplace communication ecology

Authors:

Pernilla Qvarfordt,

Jacob T. Biehl,

Gene Golovchinsky,

Maribeth BackAuthors Info & Claims

CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 841 - 850

https://doi.org/10.1145/1753326.1753449

Published: 10 April 2010 Publication History

Abstract

The modern workplace is inherently collaborative, and this collaboration relies on effective communication among co-workers. Many communication tools -- email, blogs, wikis, Twitter, etc. -- have become increasingly available and accepted in workplace communications. In this paper, we report on a study of communications technologies used over a one year period in a small US corporation. We found that participants used a large number of communication tools for different purposes, and that the introduction of new tools did not impact significantly the use of previously-adopted technologies. Further, we identified distinct classes of users based on patterns of tool use. This work has implications for the design of technology in the evolving ecology of communication tools.

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Cited By

Jackson VPrikladnicki Rvan der Hoek ARoychoudhury APaiva AAbreu RStorey M(2024)Co-Creation in Fully Remote Software TeamsProceedings of the IEEE/ACM 46th International Conference on Software Engineering10.1145/3597503.3623297(1-12)Online publication date: 20-May-2024
https://dl.acm.org/doi/10.1145/3597503.3623297
Morand OCahour BGrosjean VBobillier-Chaumon M(2023)Digital overconnectivity at work: a qualitative and quantitative studyLe travail humain10.3917/th.862.0093Vol. 86:2(93-128)Online publication date: 20-Sep-2023
https://doi.org/10.3917/th.862.0093
Easley WHurst AMentis HHamidi F(2023)Youths' Usage of an Informal Chatting Tool in an After-school 3D Print ShopProceedings of the ACM on Human-Computer Interaction10.1145/35795947:CSCW1(1-20)Online publication date: 16-Apr-2023
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Index Terms

Exploring the workplace communication ecology
1. Human-centered computing
  1. Collaborative and social computing

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Published In

cover image ACM Conferences

CHI '10: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2010

2690 pages

ISBN:9781605589299

DOI:10.1145/1753326

General Chair:
Elizabeth Mynatt
Georgia Institute of Technology
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Scott Hudson
Carnegie Mellon University
,
Keith Edwards
Georgia Tech
,
Tom Rodden
University of Nottingham

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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New York, NY, United States

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Published: 10 April 2010

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April 10 - 15, 2010

Georgia, Atlanta, USA

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Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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https://dl.acm.org/doi/10.1145/3597503.3623297
Morand OCahour BGrosjean VBobillier-Chaumon M(2023)Digital overconnectivity at work: a qualitative and quantitative studyLe travail humain10.3917/th.862.0093Vol. 86:2(93-128)Online publication date: 20-Sep-2023
https://doi.org/10.3917/th.862.0093
Easley WHurst AMentis HHamidi F(2023)Youths' Usage of an Informal Chatting Tool in an After-school 3D Print ShopProceedings of the ACM on Human-Computer Interaction10.1145/35795947:CSCW1(1-20)Online publication date: 16-Apr-2023
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