research-article

mimir: a market-based real-time question and answer service

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Scott CountsAuthors Info & Claims

CHI '09: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 769 - 778

https://doi.org/10.1145/1518701.1518820

Published: 04 April 2009 Publication History

Abstract

Community-based question and answer (Q&A) systems facilitate information exchange and enable the creation of reusable knowledge repositories. While these systems are growing in usage and are changing how people find and share information, current designs are inefficient, wasting the time and attention of their users. Furthermore, existing systems do not support signaling and screening of joking and non-serious questions. Coupling Q&A services with instant and text messaging for faster questions and answers may exacerbate these issues, causing Q&A services to incur high interruption costs on their users.

In this paper we present the design and evaluation of a market-based real-time Q&A system. We compared its use to a similar Q&A system without a market. We found that while markets can reduce wasted resources by reducing the number of less important questions and low quality answers, it may also reduce the socially conducive questions and usages that are vital to sustaining a Q&A community.

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Cited By

A. HASEGAWA AAKIYAMA MYAMASHITA NINOUE DMORI T(2023)Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A SiteIEICE Transactions on Information and Systems10.1587/transinf.2022ICP0006E106.D:9(1380-1396)Online publication date: 1-Sep-2023
https://doi.org/10.1587/transinf.2022ICP0006
Anbaraki sJowkar A(2021)Evaluating and Predicting the Quality of Answers Factors in the Research Gate’s Question and Answer System: a Case Study of the Thematic Domain of Knowledge ManagementIranian Journal of Information Processing and Management10.52547/jipm.36.3.70936:3(709-736)Online publication date: 1-Apr-2021
https://doi.org/10.52547/jipm.36.3.709
Li JZheng HDuan X(2021)Factors Influencing the Popularity of a Health-Related Answer on a Chinese Question-and-Answer Website: Case StudyJournal of Medical Internet Research10.2196/2988523:9(e29885)Online publication date: 28-Sep-2021
https://doi.org/10.2196/29885
Show More Cited By

Index Terms

mimir: a market-based real-time question and answer service
1. Information systems

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cover image ACM Conferences

CHI '09: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2009

2426 pages

ISBN:9781605582467

DOI:10.1145/1518701

General Chairs:
Dan R. Olsen
Brigham Young University
,
Richard B. Arthur
Brigham Young University
,
Program Chairs:
Ken Hinckley
Microsoft Research
,
Meredith Ringel Morris
Microsoft Research
,
Scott Hudson
Carnegie Mellon University
,
Saul Greenberg
University of Calgary

Copyright © 2009 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 04 April 2009

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CHI '09

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CHI '09: CHI Conference on Human Factors in Computing Systems

April 4 - 9, 2009

MA, Boston, USA

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CHI '09 Paper Acceptance Rate 277 of 1,130 submissions, 25%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

A. HASEGAWA AAKIYAMA MYAMASHITA NINOUE DMORI T(2023)Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A SiteIEICE Transactions on Information and Systems10.1587/transinf.2022ICP0006E106.D:9(1380-1396)Online publication date: 1-Sep-2023
https://doi.org/10.1587/transinf.2022ICP0006
Anbaraki sJowkar A(2021)Evaluating and Predicting the Quality of Answers Factors in the Research Gate’s Question and Answer System: a Case Study of the Thematic Domain of Knowledge ManagementIranian Journal of Information Processing and Management10.52547/jipm.36.3.70936:3(709-736)Online publication date: 1-Apr-2021
https://doi.org/10.52547/jipm.36.3.709
Li JZheng HDuan X(2021)Factors Influencing the Popularity of a Health-Related Answer on a Chinese Question-and-Answer Website: Case StudyJournal of Medical Internet Research10.2196/2988523:9(e29885)Online publication date: 28-Sep-2021
https://doi.org/10.2196/29885
Guo CCaine K(2021)Anonymity in Questions and Answers about HealthProceedings of the Human Factors and Ergonomics Society Annual Meeting10.1177/107118132064115064:1(658-662)Online publication date: 9-Feb-2021
https://doi.org/10.1177/1071181320641150
Liu Z(Chris) Zhao YChen SSong SHansen PZhu Q(2021)Exploring askers’ switching from free to paid social Q&A services: A perspective on the push-pull-mooring frameworkInformation Processing & Management10.1016/j.ipm.2020.10239658:1(102396)Online publication date: Jan-2021
https://doi.org/10.1016/j.ipm.2020.102396
Ameri FKeeling KSalehnejad R(2020)You Get What You Pay for on Health Care Question and Answer Platforms: Nonparticipant Observational StudyJournal of Medical Internet Research10.2196/1353422:1(e13534)Online publication date: 15-Jan-2020
https://doi.org/10.2196/13534
Dubois PMaftouni MChilana PMcGrenere JBunt A(2020)Gender Differences in Graphic Design Q&AsProceedings of the ACM on Human-Computer Interaction10.1145/34151844:CSCW2(1-26)Online publication date: 15-Oct-2020
https://dl.acm.org/doi/10.1145/3415184
Lu YMao XZhou MZhang YWang TLi Z(2020)Haste Makes Waste: An Empirical Study of Fast Answers in Stack Overflow2020 IEEE International Conference on Software Maintenance and Evolution (ICSME)10.1109/ICSME46990.2020.00013(23-34)Online publication date: Sep-2020
https://doi.org/10.1109/ICSME46990.2020.00013
Tang YHew KYuan XQiao C(2020)How social instant messaging questions affect replies: a randomised controlled experimentBehaviour & Information Technology10.1080/0144929X.2020.177732740:16(1727-1740)Online publication date: 9-Jun-2020
https://doi.org/10.1080/0144929X.2020.1777327
Jan SWang CZhang QWang G(2018)Analyzing Payment-Driven Targeted Q8A SystemsACM Transactions on Social Computing10.1145/32814491:3(1-21)Online publication date: 10-Dec-2018
https://dl.acm.org/doi/10.1145/3281449
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