research-article

Effects of communication media on the interpretation of critical feedback

Author:

Matthew J. BietzAuthors Info & Claims

CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work

Pages 467 - 476

https://doi.org/10.1145/1460563.1460637

Published: 08 November 2008 Publication History

Abstract

This paper presents an experimental study of how interpersonal critical feedback is interpreted and used in electronically mediated communication environments. In a pair of experiments, Writers receive feedback about a document from Critics over instant messaging (IM) or videoconferencing. The results suggest that when Writers cannot see and hear the Critic, they interpret feedback to be more negative and less credible, and are less likely to incorporate suggested changes.

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Cited By

Alkayat A(2023)The Insider Trading Prohibition in Qatar: A Critical Comparative Study with US LawInternational Review of Law10.29117/irl.2023.027612:2(233-258)Online publication date: Nov-2023
https://doi.org/10.29117/irl.2023.0276
أنوار ح(2023)الدفاع من خلال تقنية الفيديوكونفرنس في المغرب: خرق مسطري أم مستقبل المحاكمة الجنائية؟International Review of Law10.29117/irl.2023.027512:2(205-231)Online publication date: Nov-2023
https://doi.org/10.29117/irl.2023.0275
Park SLee S(2023)Why “why”? The Importance of Communicating Rationales for Edits in Collaborative WritingProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581345(1-25)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581345
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Index Terms

Effects of communication media on the interpretation of critical feedback
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

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cover image ACM Conferences

CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work

November 2008

752 pages

ISBN:9781605580074

DOI:10.1145/1460563

General Chairs:
Bo Begole
PARC, USA
,
David W. McDonald
University of Washington, USA

Copyright © 2008 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 08 November 2008

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Cited By

Alkayat A(2023)The Insider Trading Prohibition in Qatar: A Critical Comparative Study with US LawInternational Review of Law10.29117/irl.2023.027612:2(233-258)Online publication date: Nov-2023
https://doi.org/10.29117/irl.2023.0276
أنوار ح(2023)الدفاع من خلال تقنية الفيديوكونفرنس في المغرب: خرق مسطري أم مستقبل المحاكمة الجنائية؟International Review of Law10.29117/irl.2023.027512:2(205-231)Online publication date: Nov-2023
https://doi.org/10.29117/irl.2023.0275
Park SLee S(2023)Why “why”? The Importance of Communicating Rationales for Edits in Collaborative WritingProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581345(1-25)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581345
J. Bietz MGoyal NImmorlica NMacIntyre BMonroy-Hernández AC. Pierce BRintel SWohn D(2022)Social Presence in Virtual Event SpacesExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3503713(1-5)Online publication date: 27-Apr-2022
https://dl.acm.org/doi/10.1145/3491101.3503713
Junior IMarczak SSantos RRodrigues CMoura H(2022)C2M: a maturity model for the evaluation of communication in distributed software developmentEmpirical Software Engineering10.1007/s10664-022-10211-927:7Online publication date: 1-Dec-2022
https://dl.acm.org/doi/10.1007/s10664-022-10211-9
Luckner NPurgathofer P(2021)Insights from Peer Reviewing in Large University CoursesProceedings of the 10th Computer Science Education Research Conference10.1145/3507923.3507955(86-93)Online publication date: 22-Nov-2021
https://dl.acm.org/doi/10.1145/3507923.3507955
Wu YBailey B(2018)Soften the Pain, Increase the GainProceedings of the ACM on Human-Computer Interaction10.1145/32744552:CSCW(1-20)Online publication date: 1-Nov-2018
https://dl.acm.org/doi/10.1145/3274455
Johnson M(2016)Feedback effectiveness in professional learning contextsReview of Education10.1002/rev3.30614:2(195-229)Online publication date: 11-Feb-2016
https://doi.org/10.1002/rev3.3061
Ma XYu LForlizzi JDow SCosley DForte ACiolfi LMcDonald D(2015)Exiting the Design StudioProceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing10.1145/2675133.2675174(676-685)Online publication date: 28-Feb-2015
https://dl.acm.org/doi/10.1145/2675133.2675174
da Silva CGarcia A(2013)A collaborative working environment for small group meetings in Second LifeSpringerPlus10.1186/2193-1801-2-2812:1Online publication date: 27-Jun-2013
https://doi.org/10.1186/2193-1801-2-281
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