From the Editor's Desk
Pages 2 - 4
Abstract
Annals October-Decemeber 2010 From the Editor's Desk
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Developing student help desk consultants: a skill-based modular approach
SIGUCCS '01: Proceedings of the 29th annual ACM SIGUCCS conference on User servicesStudent Help Desk consultants are an essential resource in most college IT departments. Hiring and training these students presents special challenges: consultants need a set of skills that is both wide and deep, and supervisors may be unsure which ...
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Copyright © 2010.
Publisher
IEEE Educational Activities Department
United States
Publication History
Published: 01 October 2010
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