research-article

Exploring consumers' impulse buying behavior on social commerce platform

Authors:

Matthew K.O. Lee,

Dingtao ZhaoAuthors Info & Claims

International Journal of Information Management: The Journal for Information Professionals, Volume 36, Issue 3

Pages 333 - 347

https://doi.org/10.1016/j.ijinfomgt.2015.11.002

Published: 01 June 2016 Publication History

Abstract

Task-related features affect perceived usefulness.Mood-related features affect perceived enjoyment.Social-relevant features determine users' parasocial interaction (PSI).PSI affects impulse buying tendency.Perceived enjoyment and impulse buying tendency affect urge to buy impulsively. Social commerce, a recent branch of e-commerce, has made the experience of consumers on social commerce platform (SCP) different from other contexts, as the consumers have social interactions with each other. Growing evidence also shows that consumers on these platforms are prone to impulse buying behavior owing to the social interactions. However, existing research on online impulse buying was limited when illustrating the behavior of consumers on SCPs as social relationship constructs were not included. New theoretical developments are needed in regard to fill the research gap. In this research, parasocial interaction (PSI) theory is introduced in this research to examine the influence of social relationship factors on the formation of impulse buying behavior. An empirical research has been conducted on Mogujie (www.mogujie.com), one of the most popular image-sharing SCPs in China. Results indicate that PSI exerts an impact on impulse buying tendency, the social-relevant features of the SCP determine PSI, and perceived usefulness and PSI both significantly affect perceived enjoyment. In addition, consumers' perceived enjoyment and impulse buying tendencies significantly affect their urge to buy impulsively. The implications, limitations, and discussions are provided.

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cover image International Journal of Information Management: The Journal for Information Professionals

International Journal of Information Management: The Journal for Information Professionals Volume 36, Issue 3

June 2016

256 pages

ISSN:0268-4012

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