article

Toward accessible self-service kiosks through intelligent user interfaces

Authors:

Frode Eika SandnesAuthors Info & Claims

Personal and Ubiquitous Computing, Volume 14, Issue 8

Pages 715 - 721

https://doi.org/10.1007/s00779-010-0286-8

Published: 01 December 2010 Publication History

Abstract

Public self-service kiosks provide key services such as ticket sales, airport check-in and general information. Such kiosks must be universally designed to be used by society at large, irrespective of the individual users' physical and cognitive abilities, level of education and familiarity with the system. The noble goal of universal accessibility is hard to achieve. This study reports experiences with a universally designed kiosk prototype based on a multimodal intelligent user interface that adapts to the user's physical characteristics. The user interacts with the system via a tall rectangular touch-sensitive display where the interaction area is adjusted to fit the user's height. A digital camera is used to measure the user's approximate reading distance from the display such that the text size can be adjusted accordingly. The user's touch target accuracy is measured, and the target sizes are increased for users with motor difficulties. A Byzantine visualization technique is employed to exploit unused and unreachable screen real estate to provide the user with additional visual cues. The techniques explored in this study have potential for most public self-service kiosks.

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Cited By

Eun NOu SKim MYoo CLee J(2022)Speech-Recognizing KIOSK Mobile Application for the Visually ImpairedProceedings of the 14th International Conference on Education Technology and Computers10.1145/3572549.3572641(575-580)Online publication date: 28-Oct-2022
https://dl.acm.org/doi/10.1145/3572549.3572641
Vatavu RUngurean OBilius L(2022)Interactive Public Displays and Wheelchair Users: Between Direct, Personal and Indirect, Assisted InteractionProceedings of the 35th Annual ACM Symposium on User Interface Software and Technology10.1145/3526113.3545662(1-17)Online publication date: 29-Oct-2022
https://dl.acm.org/doi/10.1145/3526113.3545662
Sandnes F(2022)Is there an imbalance in the supply and demand for universal accessibility knowledge? Twenty years of UAIS papers viewed through the lens of WCAGUniversal Access in the Information Society10.1007/s10209-021-00834-y21:2(333-349)Online publication date: 1-Jun-2022
https://dl.acm.org/doi/10.1007/s10209-021-00834-y
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Toward accessible self-service kiosks through intelligent user interfaces
1. Human-centered computing

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cover image Personal and Ubiquitous Computing

Personal and Ubiquitous Computing Volume 14, Issue 8

December 2010

94 pages

ISSN:1617-4909

Issue’s Table of Contents

Copyright © Copyright © 2010 Springer-Verlag London Limited.

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Springer-Verlag

Berlin, Heidelberg

Publication History

Published: 01 December 2010

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Cited By

Eun NOu SKim MYoo CLee J(2022)Speech-Recognizing KIOSK Mobile Application for the Visually ImpairedProceedings of the 14th International Conference on Education Technology and Computers10.1145/3572549.3572641(575-580)Online publication date: 28-Oct-2022
https://dl.acm.org/doi/10.1145/3572549.3572641
Vatavu RUngurean OBilius L(2022)Interactive Public Displays and Wheelchair Users: Between Direct, Personal and Indirect, Assisted InteractionProceedings of the 35th Annual ACM Symposium on User Interface Software and Technology10.1145/3526113.3545662(1-17)Online publication date: 29-Oct-2022
https://dl.acm.org/doi/10.1145/3526113.3545662
Sandnes F(2022)Is there an imbalance in the supply and demand for universal accessibility knowledge? Twenty years of UAIS papers viewed through the lens of WCAGUniversal Access in the Information Society10.1007/s10209-021-00834-y21:2(333-349)Online publication date: 1-Jun-2022
https://dl.acm.org/doi/10.1007/s10209-021-00834-y
Figliolia ASandnes FMedola F(2020)Experiences Using Three App Prototyping Tools with Different Levels of Fidelity from a Product Design Student’s PerspectiveInnovative Technologies and Learning10.1007/978-3-030-63885-6_60(557-566)Online publication date: 23-Nov-2020
https://dl.acm.org/doi/10.1007/978-3-030-63885-6_60
Sandnes F(2018)Can Automatic Abbreviation Expansion Improve the Text Entry Rates of Norwegian Text with Compound Words?Proceedings of the 8th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion10.1145/3218585.3218586(1-7)Online publication date: 20-Jun-2018
https://dl.acm.org/doi/10.1145/3218585.3218586
Sandnes F(2018)Improving the Robustness to Input Errors on Touch-Based Self-service Kiosks and Transportation AppsComputers Helping People with Special Needs10.1007/978-3-319-94277-3_50(311-319)Online publication date: 11-Jul-2018
https://dl.acm.org/doi/10.1007/978-3-319-94277-3_50
Sandnes FEika EMedola F(2018)Towards a Framework for the Design of Quantitative Experiments: Human-Computer Interaction and Accessibility ResearchUniversal Access in Human-Computer Interaction. Methods, Technologies, and Users10.1007/978-3-319-92049-8_8(107-120)Online publication date: 15-Jul-2018
https://dl.acm.org/doi/10.1007/978-3-319-92049-8_8
Hayashi EMartins EDuarte RMartins CCosta HDuarte SBoscarioli CBim SLeitão CMaciel C(2014)Design universal em TouchscreensCompanion Proceedings of the 13th Brazilian Symposium on Human Factors in Computing Systems10.5555/2738165.2738185(53-54)Online publication date: 27-Oct-2014
https://dl.acm.org/doi/10.5555/2738165.2738185
Kaptelinin VRizzo ARobertson PRosenbaum SWakkary RHarrison SBardzell SNeustaedter CPaulos E(2014)Crafting user experience of self-service technologiesProceedings of the 2014 companion publication on Designing interactive systems10.1145/2598784.2598798(199-202)Online publication date: 21-Jun-2014
https://dl.acm.org/doi/10.1145/2598784.2598798
Sandnes FTan TJohansen ASulic EVesterhus EIversen E(2012)Making touch-based kiosks accessible to blind users through simple gesturesUniversal Access in the Information Society10.1007/s10209-011-0258-411:4(421-431)Online publication date: 1-Nov-2012
https://dl.acm.org/doi/10.1007/s10209-011-0258-4
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