Bethke, F., Dean, P., Kaiser, E., Ort, E., & Pessin, F. ( 1981 ). Improving the usability of programming publications. IBM Systems Journal, 20(3), 306-320.

Digital Library

Google Scholar

[7]

Bevan, N. (1998). Usability issues in web site design. Proceedings of Usability Professionals' Association (UPA). Washington, DC.

Google Scholar

[8]

Birkerts, S. (1994). The Gutenberg elegies: The fate of reading in an electronic age. Boston, MA: Faber & Faber.

Google Scholar

[9]

Bitzer, L. F. (1968). The rhetorical situation. Philosophy and Rhetoric, 1, 1-14.

Google Scholar

[10]

Boy, G. (1992). Computer integrated documentation. In E. Barrett (Ed.), Sociomedia (,pp. 507-532). Cambridge, MA: MIT Press.

Google Scholar

[11]

Brockmann, J. (1990). The why, where and how of minimalism. SIGDOC '90: The 9th Annual International Conference Proceedings (pp. 111-119). New York: ACM.

Digital Library

Google Scholar

[12]

Brockmann, R. (1992). Writing better computer user documentation: From paper to online (2nd ed). New York: John Wiley & Sons.

Digital Library

Google Scholar

[13]

Burke, K. (1969). A grammar of motives. Berkeley, CA: University of California Press.

Google Scholar

[14]

Bush, V. (1945). As we may think. Atlantic Monthly, 176(1), 101-108 {on-line}. Available: http://www. theatiantic.com/unbound/flashbks/ computer/bushf.htm

Digital Library

Google Scholar

[15]

Butler, K. A. (1996, January). Usability engineering turns 10. Interactions, 3(1), 59-75.

Digital Library

Google Scholar

[16]

Carroll, J. M. (1990). The Nurnberg funnel: Designing minimalist instruction for practical computer skill. Cambridge, MA: MIT Press.

Digital Library

Google Scholar

[17]

Carroll, J. M. (Ed.). (1998). Minimalism beyond the Nurnberg funnel. Cambridge, MA: MIT Press.

Google Scholar

[18]

Carroll, J. M., Smith-Kerker, P. L., Ford, J. R., & Mazur-Rimetz, S. A. (1987). The minimal manual. Human-Computer Interaction, 3(2), 123-153.

Digital Library

Google Scholar

[19]

Carver, J. (2000). Internet and computer usage by low-income groups. College Park, MD: Department of Computer Science White Paper {ondine}. Available: http://www.otal.umd.edu/UUGuide/carver/

Google Scholar

[20]

Charney, D. H., Reder, L. E., & Kusbit, G. W. (1991). Improving documentation with hands-on problem-solving. Proceedings of the First Conference on Quality in Documentation (pp. 134-153). Waterloo, Ontario: Centre for Professional Writing, University of Waterloo.

Google Scholar

[21]

Chi, M. T., Feltovich, P. J., & Glaser, R. (1981). Categorization and representation of physics problems by experts and novices. Cognitive Science, 5, 121-152.

Crossref

Google Scholar

[22]

Chi, M. T., Glaser, R., & Rees, E. (1982). Expertise in problem solving. In R.J. Sternberg (Ed.), Advances in the Psychology of Human Intelligence (Vol. 1, pp. 7-75). Hillsdale, NJ: Lawrence Erlbaum Associates.

Google Scholar

[23]

Chignell, M. H., & Valdez, J. F. (1992). Methods for assessing the usage and usability of documentation. Proceedings of the Third Conference on Quality in Documentation (pp. 5-27). Waterloo, Ontario: Centre for Professional Writing, University of Waterloo.

Google Scholar

[24]

Coe, M. (1996). Human factors for technical communicators. New York: John Wiley & Sons.

Digital Library

Google Scholar

[25]

Cole, E., & Dehdashti, P. (1990). interface design as a prosthesis for individuals with brain injuries. SIGCHI Bulletin, 22(1), 28-32.

Digital Library

Google Scholar

[26]

Csikszentmihalyi, M. (1990). Flow: The psychology of optimal experience . New York: HarpersCollins.

Google Scholar

[27]

Davenport, T. H., & Beck, J. C. (2001, April 22-28). The attention economy. Ubiquity, 2(14) {on-line}. Available: http://www.acm.org/ ubiquity/book/t_davenport_2.html

Digital Library

Google Scholar

[28]

Dicks, R. S. (1994). Integrating online help, documentation, and training. SIGDOC '94: The 12th Annual International Conference Proceedings (pp. 115-118). New York: ACM.

Digital Library

Google Scholar

[29]

Doheny-Farina, S. (1996). The wired neighborhood. New Haven, CT: Yale University Press.

Digital Library

Google Scholar

[30]

Duffy, T. M., Mehlenbacher, B., & Palmer, J. E. (1989). The evaluation of online help systems: A conceptual model. In E. Barrett (Ed.), The society of text: Hypertext, hypermedia, and the social construction of information (pp. 362-387). Cambridge, MA: MIT Press.

Digital Library

Google Scholar

[31]

Duffy, T. M., Palmer, J. E., & Mehlenbacher, B. (1993). Online help: Design and evaluation. Human-Computer Interaction Series. Norwood, NJ: Ablex.

Digital Library

Google Scholar

[32]

Duin, A. H. (1993). Test drive--Techniques for evaluating the usability of documents. In C. M. Barnum & S. Carliner (Eds.), Techniques for technical communicators (pp. 306-335). New York: Macmillan.

Google Scholar

[33]

Draper, S. W (1998). Practical problems and proposed solutions in designing action-centered documentation. In J. M. Carroll (Ed.), Minimalism beyond the Nurnberg funnel (pp. 349-374). Cambridge, MA: MIT Press.

Google Scholar

[34]

Dumas, J. S., & Redish, J. C. (1993). A practical guide to usability testing . Greenwich, CT: Ablex.

Digital Library

Google Scholar

[35]

Fawcett, H., Ferdinand, S., & Rockley, A. (1993). The design draft-- Organizing information. In C. M. Barnum & S. Carliner (Eds.), Techniques for technical communication (pp. 43-78). New York: Macmillan.

Google Scholar

[36]

Felder, R. M. (1993). Reaching the second tier: Learning and teaching styles in college science education. Journal of College Science Teaching, 23(5), 286-290 {on-line}. Available: http://www2.ncsu.edu/unity/lockers/users/f/felder/public/Papers/ Secondtier.html

Google Scholar

[37]

Frohlich, D. M., & Luff, P. (1989). Conversational resources for situated action. CHI '89 Conference on Human Factors in Computing Systems (pp. 253-258). Austin, TX: ACM.

Digital Library

Google Scholar

[38]

Gentner, D., & Stevens, A. (1983). Mental models. Hillsdale, NJ: Lawrence Erlbaum.

Google Scholar

[39]

Goldbach, B. (2000, August 1-7). Just turn me off. Ubiquity, 1(23) {on-line}. Available: http://www.acm.org/ubiquity/views/ b_goldbach_l.html

Digital Library

Google Scholar

[40]

Goodall, S. D. (1991). Online help in the real world. SIGDOC '91: The 9th Annual International Conference Proceedings (pp. 21-29). New York: The Association for Computing Machinery (ACM), Special Interest Group on Documentation (SIGDOC).

Digital Library

Google Scholar

[41]

Gray, J. (2001, April 24-30). Work in the coming age. Ubiquity, 2(10) {on-line}. Available: http://www.acm.org/ubiquity/views/ j_gray_l.html

Digital Library

Google Scholar

[42]

Haas, C. (1989). Seeing it on the screen isn't really seeing it: Computer writers' reading problems. In G. Hawisher & C. Selfe (Eds.), Critical perspectives on computers and composition instruction (pp. 16-29). New York: Teacher's College Press.

Google Scholar

[43]

Hackos, J. T., & Redish, J. C. (1998). User and task analysis for interface design. New York: Wiley & Sons.

Digital Library

Google Scholar

[44]

Hayes, J. R. (1989). Writing research: The analysis of a very complex task. In D. Klahr & K. Kotovsky (Eds.), Complex information processing: The impact of Herbert A. Simon (pp. 209-234). Hillsdale, NJ: Lawrence Erlbaum.

Google Scholar

[45]

Hill, C. A., & Mehlenbacher, B. (1998). Transitional generations and World Wide Web reading and writing: Implications of a hypertextual interface for the masses. TEXT Technology, 8(4), 29-47.

Google Scholar

[46]

Hobart, M. E., & Schiffman, Z. S. (1998). Information ages: Literacy, numeracy, and the computer revolution. Baltimore, MD: The Johns Hopkins University Press.

Digital Library

Google Scholar

[47]

Hodes, C. L. (1998). Understanding visual literacy through visual information processing. Journal of Visual Literacy, 18(2), 131-136.

Crossref

Google Scholar

[48]

Hyperviews: Online archives. Online Information Special Interest Group of the Society for Technical Communication. Available: http://www.stcsig.org/oi/hyperviews/archive/archive.htm

Google Scholar

[49]

Johnson-Eilola, J. (1996). Relocating the value of work: Technical communication in a post-industrial age. Technical Communication Quarterly, 5, 245-270.

Crossref

Google Scholar

[50]

Johnson-Eilola, J. (1997a). Wild technologies: Computer use and social possibility. In S. A. Selber (Ed.), Computers and technical communication: Pedagogical and programmatic perspectives (pp. 97-128). Greenwich, CT: Ablex.

Google Scholar

[51]

Johnson-Eilola, J. (1997b). Living on the surface: Learning in the age of global communication networks. In I. Snyder (Ed.), Page to screen: Taking literacy into the electronic era (pp. 185-210). New York: Allen & Unwin.

Google Scholar

[52]

Kay, J., & Thomas, R. C. (1995). Studying long-term system use. Communications of the ACM, 38(7), 61-69.

Digital Library

Google Scholar

[53]

Kearsley, G. (1988). Online help Systems: Design and implementation. Norwood, NJ: Ablex.

Digital Library

Google Scholar

[54]

Keyes, E., Sykes, D., & Lewis, E. (1989). Technology + design = Information Design. In E. Barrett (Ed.), Text, context, and hypertext (pp. 251-264). Cambridge, MA: MIT Press.

Digital Library

Google Scholar

[55]

Kieras, D. E., & Polson, P. G. (1985). An approach to the formal analysis of user complexity. International Journal of Man-Machine Studies, 22, 365-394.

Crossref

Google Scholar

[56]

Kinneavy, J. L. (1971). A theory of discourse: The aims of discourse. Engiewood Cliffs, NJ: Prentice-Hall.

Google Scholar

[57]

Kintsch, W. (1986). Learning from text. Cognition and Instruction, 3(2), 87-108.

Crossref

Google Scholar

[58]

Kintsch, W., & Vipond, D. (1979). Reading comprehension and readability in educational practice and psychological theory. In L. G. Nilsson (Ed.), Perspectives on memory research: Essays in honor of Uppsala University's 500th anniversary (pp. 329-365). Hillsdale, NJ: Lawrence Erlbaum.

Google Scholar

[59]

Kirschenbaum, M. G. (1995). The cult of print: Review of Birkerts's "The Gutenberg Elegies" Postmodern Culture, 6(1) {on-line}. Available: http://jefferson.village.virginia.edu/pmc/text-only/issue.995/review-7.9957

Google Scholar

[60]

Kolatch, E. (2000). Designing for users with cognitive disabilities. College Park, MD: Department of Computer Science White Paper {on-line}. Available: http://www.otal.umd.edu/UUGuide/erica/

Google Scholar

[61]

Kolb, D. A. (1984). Experiential learning: Experience as the source of learning and development. Englewood Cliffs, NJ: Prentice-Hall.

Google Scholar

[62]

Kostelnick, C., & Roberts, D. D. (1998). Designing visual language: Strategies for professional communicators. Needham Heights, MA: Allyn & Bacon.

Google Scholar

[63]

Kress, G. R., Leeuwen, T. V., & Gress, G. R. (1995). Reading images: The grammar of visual design. New York: Routledge.

Google Scholar

[64]

Landauer, T. K. (1995). The trouble with computers: Usefulness, usability and productivity. Cambridge, MA: MIT Press.

Digital Library

Google Scholar

[65]

Lee, M. F., & Mehlenbacher, B. (2000). Technical writer/subject-matter expert Interaction: The writer's perspective, the organizational challenge. Technical Communication, 47(4), 544-552.

Google Scholar

[66]

Lee, S. H. (1999). Usability testing for developing effective interactive multimedia software: Concepts, dimensions, and procedures. Educational Technology & Society, 2(2) {on-line}. Available: http://ifets.gmd.de/periodical/vol_2_99/sung_heum.lee.html

Google Scholar

[67]

Lindgaard, G. (1994). Usability testing and system evaluation: A guide for designing useful computer systems. London, UK: Chapman & Hall Computing.

Google Scholar

[68]

Loomis, J. M., & Lederman, S. J. (1986). Tactual perception. In K. R. Boff, L. Kaufman, & J. P. Thomas (Eds.), Handbook of perception and human performance (pp. 31.31-31.41). New York: John Wiley & Sons/Interscience.

Google Scholar

[69]

Mack, R. L., & Nielsen, J. (1994). Executive summary. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 1-23). New York: John Wiley & Sons.

Digital Library

Google Scholar

[70]

Maes, A., Goutier, S., & van der Linden, E.-J. (1992). Online reading and offline tradition: Adapting online help facilities to offline reading strategies. SIGDOC '92: The 10th Annual International Conference Proceedings (pp. 175-182). New York: The Association for Computing Machinery (ACM), Special Interest Group on Documentation (SIGDOC).

Digital Library

Google Scholar

[71]

Marshall, C., Nelson, C., & Gardiner, M. M. (1987). Design guidelines. In M. M. Gardiner & B. Christie (Eds.), Applying cognitive psychology to user-interface design (pp. 221-278). New York: John Wiley & Sons.

Digital Library

Google Scholar

[72]

Mayhew, D. J. (1999). The usability engineering lifecycle: A practitioner's handbook for user interface design. San Francisco, CA: Morgan Kaufmann.

Digital Library

Google Scholar

[73]

Mehlenbacher, B. (1992). Navigating online information: A characterization of extratinguistic factors that influence user behavior. SIGDOC '92: The 10th Annual International Conference Proceedings (pp. 35-46). New York: The Association for Computing Machinery (ACM), Special Interest Group on Documentation (SIGDOC).

Digital Library

Google Scholar

[74]

Mehlenbacher, B. (1993). Software usability: Choosing appropriate methods for evaluating online systems and documentation. SIGDOC '93: The 11th Annual International Conference Proceedings (pp. 209-222). New York: ACM.

Digital Library

Google Scholar

[75]

Mehlenbacher, B., & Dicks, R. S. (in preparation). A pedagogical framework for faculty-student research and public service in technical communication. In D. Selfe, K. Kitalong, & T. Bridgeford (Eds.), Innovative approaches to technical communication: Teaching, administration, and curriculum. Raleigh, NC: North Carolina State.

Google Scholar

[76]

Mehlenbacher, B., Miller, C. R., Covington, D., & Larsen, J. (2000). Active and interactive learning online: A comparison of web-based and conventional writing classes. IEEE Transactions on Professional Communication, 43(2), 166-184.

Crossref

Google Scholar

[77]

Michaels, J. W. (2000, May 15). Perspectives: Webucation. Forbes Magazine {on-line}. Available: http://www.forbes.com/forbes/2000/ 0515/6511092a.html

Google Scholar

[78]

Miller, C. R. (1985). Invention in technical and scientific discourse: A prospective survey. In M. G. Moran & D. Journet (Eds.), Research in technical communication: A bibliographic sourcebook (pp. 117-162). Westport, CT: Greenwood Press.

Google Scholar

[79]

Mirel, B. (1998). Minimalism for complex tasks. In J. M. Carroll (Ed.), Minimalism beyond the Nurnberg funnel (pp. 179-218). Cambridge, MA: MIT Press.

Google Scholar

[80]

Mirel, B. (1999). Complex queries in information visualizations: Distributing instruction across documentation and interfaces. SIGDOC,99: The 17th Annual International Conference Proceedings (pp. 1-8). New York: ACM.

Digital Library

Google Scholar

[81]

Moran, T. P. (1983). Getting into a system: External-Internal task mapping analysis. CHI'83 Conference on Human Factors in Computing Systems (pp. 45-49). New York: ACM.

Digital Library

Google Scholar

[82]

Mosier, J. N. & Smith, S. L. (1986). Application of guidelines for designing user Interface software. Behaviour and Information Technology, 5, 39-46.

Crossref

Google Scholar

[83]

Mynatt, E. D. (1997). Transforming graphical Interfaces into auditory interfaces for blind users multimodal interfaces, Human-Computer Interaction, 12(1/2), 7-45.

Digital Library

Google Scholar

[84]

Nielsen, J. (1994). Heuristic evaluation. In J. Nielsen & R. L. Mack (Eds.), Usability inspection methods (pp. 25-62). New York: John Wiley & Sons.

Digital Library

Google Scholar

[85]

Nielsen, J. (1997). Usability engineering. In A. B. Tucker, Jr. (Ed.), The computer science and engineering handbook (pp. 1440-1460). Boca Raton, FL: CRC Press.

Google Scholar

[86]

Nielsen, J. (1999). Designing web usability: The practice of simplicity. Indianapolis, IN: New Riders Publishing.

Digital Library

Google Scholar

[87]

Nielsen, J., & Mack, R. L. (Eds.). (1994). Usability inspection methods. New York: John Wiley & Sons.

Digital Library

Google Scholar

[88]

Norman, D.A. (1984). Stages and levels in human-computer interaction. International Journal of Man-Machine Studies, 21, 364-375.

Digital Library

Google Scholar

[89]

Norman, D. A. (1990). The design of everyday things. New York: Basic.

Google Scholar

[90]

NSF. (1998, December 15). NSF indicators report on science and technology, public attitudes and public understanding. National Science Foundation {on-line}. Available: http://www.nsf.gov/ sbe/srs/seind98/c7/c7s4.htm#c7s412

Google Scholar

[91]

Odescalchi, E. K. (1986). Productivity gain attained by tasked oriented information. In 33rd International Technical Communication Conference Proceedings (pp. 359-362). Washington, DC: Society for Technical Communication.

Google Scholar

[92]

Ong, W. J. (1982). Orality and literacy: The technologizing of the word. New York: Methuen.

Google Scholar

[93]

Pasmore, W. A. (1994). Creating strategic change: Designing the flexible, high-performing organization. New York: John Wiley & Sons.

Google Scholar

[94]

Penzias, A. (1989). Ideas and information: Managing in a high-tech world. New York: Simon & Schuster.

Digital Library

Google Scholar

[95]

Redish, J. C. (1988). Reading to learn to do. The Technical Writing Teacher, 15(3), 223-233.

Google Scholar

[96]

Redish, J. C. (1993). Understanding readers, In C. M. Barnum & S. Carliner (Eds.), Techniques for technical communication (pp. 14-41). New York: Macmillan.

Google Scholar

[97]

Redish, J. C., Battison, R., & Gold, E. (1985). Making written information accessible to readers. In L. Odell & D. Goswami (Eds.), Writing in nonacademic settings (pp. 129-153). New York: Guilford Press.

Google Scholar

[98]

Reece, G., & Scheiber, H.J. (1993). Designing for dual delivery: Online and paper. Proceedings of the International Professional Communication Conference (pp. 85-87). New York: Institute of Electrical and Electronics Engineers.

Google Scholar

[99]

Rettig, M. (1991). Nobody reads documentation. Communications of the ACM, 34(7), 19-24.

Digital Library

Google Scholar

[100]

Rubin, J. (1994). Handbook of usabitity testing: How to plan, design, and conduct effective Tests. New York: John Wiley & Sons.

Digital Library

Google Scholar

[101]

Sadler-Smith, E., & Riding, R. (1999). Cognitive style and instruction preferences. Instructional Science, 27, 355-371.

Crossref

Google Scholar

[102]

Schell, D. A. (1986). Testing online and print user documentation. IEEE Transactions on Professional Communication, 29(4), 87-92.

Crossref

Google Scholar

[103]

Schmeck, R. R. (Ed.). (1988). Learning strategies and learning styles. New York: Plenum Press.

Google Scholar

[104]

Schön, D. (1983). The reflective practitioner: How professionals think in action. New York: Basic Books/HarperCollins.

Google Scholar

[105]

Schön, D. (1987). Educating the reflective practitioner. San Francisco, CA: Jossey-Bass.

Google Scholar

[106]

Schriver, K. A. (1989). Evaluating text quality: The continuum from text-focused to reader-focused methods. IEEE Transactions on Professional Communication, 32(4), 238-255.

Crossref

Google Scholar

[107]

Schriver, K. A. (1993). Quality in document design: Issues and controversies. Technical Communication, 40(2), 239-257.

Google Scholar

[108]

Schriver, K. A. (1997). Dynamics in document design: Creating texts for readers. New York: John Wiley & Sons.

Digital Library

Google Scholar

[109]

Selber, S. A., Johnson-Eilola, J. D., & Mehlenbacher, B. (1997). Online support systems: Tutorials, documentation, and help. In A. B. Tucker, Jr. (Ed.), The computer science and engineering handbook (pp. 1619-1643). Boca Raton, FL: CRC Press.

Google Scholar

[110]

Shneiderman, B. (1998). Designing the user interface: Strategies for effective human-computer interaction (3rd ed.). Reading, MA: Addison-Wesley.

Digital Library

Google Scholar

[111]

Shneiderman, B. (2001, March/April). CUU: Bridging the digital divide with universal usability (pp. 11-15). Interactions {on-line}. Available: http://sigchi.org/cuu/interactions.html

Digital Library

Google Scholar

[112]

Simon, H. A. (1979). Models of thought. New Haven, CT: Yale University Press.

Google Scholar

[113]

Skelton, T. M. (1992). Testing the usability of usability testing. Technical Communication, 39(3), 343-359.

Google Scholar

[114]

Sobchack, V. (1996). Democratic franchise and the electronic firontier. In Z. Sardar & J. R. Ravetz (Eds.), Cyberfutures: Culture and politics on the information superhighway (pp. 77-89). New York: New York University Press.

Google Scholar

[115]

Suchman, L. A. (1987). Plans and situated actions: The problem of human machine communication. Cambridge, UK: Cambridge University Press.

Digital Library

Google Scholar

[116]

Sticht, T. (1985). Understanding readers and their uses of text. In T. M. Duffy & R. Waller (Eds.), Designing usable texts (pp. 315-340). Orlando, FL: Academic Press.

Google Scholar

[117]

Sullivan, P., & Flower, L. (1986). How do users read computer manuals? Some protocol contributions to writers' knowledge. In B. T. Petersen (Ed.), Convergences: Transactions in reading and writing (pp. 163-178). Urbana, IL: National Council of Teachers of English.

Google Scholar

[118]

Tomasi, M. D., & Mehlenbacher, B. (1999). Re-engineering online documentation: Designing examples-based online support systems. Technical Communication, 46(1), 55-66.

Google Scholar

[119]

Trenner, L., & Bawa, J. (Eds.). (1998). The politics of usability: A practical guide to designing usable systems in industry. Berlin, Germany: Springer-Verlag.

Digital Library

Google Scholar

[120]

Tufte, E. (1983). The visual display of quantitative information. Cheshire, CT: Graphics Press.

Digital Library

Google Scholar

[121]

Ummelen, N. (1997). Procedural and declarative information in software manuals: Effects on information use, task performance and knowledge. Amsterdam: Rodopi.

Google Scholar

[122]

U.S. Department of Commerce (2000). Americans in the information age: Falling through the net. National Telecommunications Information Administration (NTIA) Report {on-line}. Available: http://www.ntia.doc.gov/ntiahome/digitaldivide/index.html

Google Scholar

[123]

Van der Maij, H., & Carroll, J. M. (1995). Principles and heuristics for designing minimalist instruction. Technical Communication, 42(2), 243-262.

Google Scholar

[124]

Welinske, J. (2000, January). The future of online help development. Los Angeles STC Chapter, Win Writers Group. Los Angeles, CA {on-line}. Available: http://www.winwriters.com/talks/lastc/lastc.htm

Google Scholar

[125]

Winograd, T., & Flores, F. (1987). Understanding computers and cognition: A new foundation for design. Reading, MA: Addison-Wesley.

Digital Library

Google Scholar

[126]

Wood, L. E. (Ed.). (1998). User interface design: Bridging the gap from user requirements to design. Boca Raton, FL: CRC Press.

Digital Library

Google Scholar

[127]

Wright, P. (1979). Quality control aspects of document design. Information Design Journal, 1, 33-42.

Crossref

Google Scholar

[128]

Wright, P. (1980). Usability: The criterion for designing written information. In P. A. Koler, M. E. Wrolstad, & H. Bouma (Eds.), Processing visible language (Vol. 2, pp. 183-206). New York: Plenum Press.

Google Scholar

[129]

Zimmerman, D. E., Tipton, M., Bilsing, L., & Green, D. (1993). Hype, hypertext, and reality: What research tells its about hypertext. Proceedings of the International Professional Communication Conference (pp. 71-85). New York: Institute of Electrical and Electronics Engineers.

Crossref

Google Scholar

Cited By

View all

Lin BRobles GSerebrenik AMarczak SSarma ACruzes D(2017)Developer turnover in global, industrial open source projectsProceedings of the 12th International Conference on Global Software Engineering10.1109/ICGSE.2017.11(66-75)Online publication date: 20-May-2017
https://dl.acm.org/doi/10.1109/ICGSE.2017.11
Thominet LGossett KMallory AArmfield D(2015)Building foundations for the crowdProceedings of the 33rd Annual International Conference on the Design of Communication10.1145/2775441.2775461(1-10)Online publication date: 16-Jul-2015
https://dl.acm.org/doi/10.1145/2775441.2775461
Earle RRosso MAlexander KGossett KMallory AArmfield D(2015)User preferences of software documentation genresProceedings of the 33rd Annual International Conference on the Design of Communication10.1145/2775441.2775457(1-10)Online publication date: 16-Jul-2015
https://dl.acm.org/doi/10.1145/2775441.2775457
Show More Cited By

Index Terms

Documentation: not yet implemented, but coming soon!
1. Human-centered computing
  1. Human computer interaction (HCI)
  2. Interaction design
    1. Interaction design process and methods
      1. User centered design

Recommendations

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

The human-computer interaction handbook: fundamentals, evolving technologies and emerging applications

January 2002

1310 pages

ISBN:0805838384

Editors:
Julie A. Jacko
Georgia Institute of Technology
,
Andrew Sears
UMBC

Publisher

L. Erlbaum Associates Inc.

United States

Publication History

Published: 01 January 2002

Qualifiers

Chapter

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

7
Total Citations
View Citations
0
Total Downloads

Downloads (Last 12 months)0
Downloads (Last 6 weeks)0

Reflects downloads up to 22 Nov 2024

Other Metrics

View Author Metrics

Citations

Cited By

View all

Lin BRobles GSerebrenik AMarczak SSarma ACruzes D(2017)Developer turnover in global, industrial open source projectsProceedings of the 12th International Conference on Global Software Engineering10.1109/ICGSE.2017.11(66-75)Online publication date: 20-May-2017
https://dl.acm.org/doi/10.1109/ICGSE.2017.11
Thominet LGossett KMallory AArmfield D(2015)Building foundations for the crowdProceedings of the 33rd Annual International Conference on the Design of Communication10.1145/2775441.2775461(1-10)Online publication date: 16-Jul-2015
https://dl.acm.org/doi/10.1145/2775441.2775461
Earle RRosso MAlexander KGossett KMallory AArmfield D(2015)User preferences of software documentation genresProceedings of the 33rd Annual International Conference on the Design of Communication10.1145/2775441.2775457(1-10)Online publication date: 16-Jul-2015
https://dl.acm.org/doi/10.1145/2775441.2775457
van Loggem BTurner PTurner S(2012)Studying interaction with documentationProceedings of the 30th European Conference on Cognitive Ergonomics10.1145/2448136.2448166(138-143)Online publication date: 28-Aug-2012
https://dl.acm.org/doi/10.1145/2448136.2448166
van Loggem BDittmar AForbrig P(2011)Placing documentation at the heart of the development cycleProceedings of the 29th Annual European Conference on Cognitive Ergonomics10.1145/2074712.2074780(281-282)Online publication date: 24-Aug-2011
https://dl.acm.org/doi/10.1145/2074712.2074780
Poole EChetty MMorgan TGrinter REdwards WOlsen DArthur RHinckley KMorris MHudson SGreenberg S(2009)Computer help at homeProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1518701.1518816(739-748)Online publication date: 4-Apr-2009
https://dl.acm.org/doi/10.1145/1518701.1518816
Robert JBrangier ÉMichel GBastien JCarbonell N(2008)Vers la plénitude de l'expérience utilisateurProceedings of the 20th Conference on l'Interaction Homme-Machine10.1145/1512714.1512716(3-10)Online publication date: 2-Sep-2008
https://dl.acm.org/doi/10.1145/1512714.1512716

View Options

View options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Cited By

Index Terms

Recommendations

Microsoft Windows XP Resource Kit Documentation

SIGDOC '02: Proceedings of the 20th annual international conference on Computer documentation

CCNA Data Center DCICN 640-911 Official Cert Guide