Analysis of Information Retrieval in Call Center Documents - Case Study in Computer Solutions Bases.
Abstract
Call Centers aim to be more productive by performing a standard service for its customers. In order to accomplish this goal, it is used procedures, which contains a set of likely solutions. It must be stressed that the current engine uses a simplified Boolean model, and left the systems less consistent e slow with the Call Center needs. This research aims to figure out which information retrieval methods, e.g., vector or probabilistic, have better performance in a search engine.
References
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SOUZA, Renato Rocha. Comparing three different techniques to retrieve documents using multiwords expressions.
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Published In
May 2016
615 pages
ISBN:9788576693178
- General Chairs:
- Frank Siqueira,
- Patricia Vilain,
- Program Chairs:
- Claudia Cappelli,
- Raul Sidnei Wazlawick
Sponsors
- FAPESC: Santa Catarina State Research and Innovation Support Foundation
- FAPEU: Foundation for the Support of University Research and Outreach
- CAPES: Brazilian Higher Education Funding Council
- CNPq: National Council for Technological and Scientific Development
In-Cooperation
- SIGAPP: ACM Special Interest Group on Applied Computing
- SIGMIS: ACM Special Interest Group on Management Information Systems
- AIS: Assoc for Information Systems
Publisher
Brazilian Computer Society
Porto Alegre, Brazil
Publication History
Published: 17 May 2016
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SBSI '16
Sponsor:
- FAPESC
- FAPEU
- CAPES
- CNPq
SBSI '16: Brazilian Symposium on Information Systems
May 17 - 20, 2016
Santa Catarina, Florianopolis, Brazil
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SBSI '16 Paper Acceptance Rate 80 of 244 submissions, 33%;
Overall Acceptance Rate 181 of 557 submissions, 32%
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