research-article

Citizen-centered e-government services: benefits, costs, and research needs

Authors:

John Carlo Bertot,

Paul T. Jaeger,

Charles R. McClureAuthors Info & Claims

dg.o '08: Proceedings of the 2008 international conference on Digital government research

Pages 137 - 142

Published: 18 May 2008 Publication History

Abstract

The promise of E-Government (and its more recent spin-offs of E-Democracy, E-Participation, E-Procurement, and a range of other "E-'s") is to engage citizenry in government in a user-centered manner, but also to develop quality government services and delivery systems that are efficient and effective. User-centered E-Government suggests that governments will provide services and resources tailored to the actual service and resource needs of users, including citizens, residents, government employees, and others. Efficient and effective E-Government suggests that governments will gain economies of scale, reduce costs, and provide technology-enabled user services. The extent to which these goals of E-Government are mutually exclusive is an issue that requires additional study, particularly research that focuses on the relationship between citizen-centered E-Government services and the attainment of cost savings. A key issue is that citizencentered E-Government implies that governments know what citizens want from E-Government, want to meet citizen expectations and needs, and actively seek to discover what citizens want from E-Government. This paper presents a range of issues associated with the development and implementation of citizen-centered e-Government.

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Cited By

Sánchez-Tortolero RMárquez-González JVérnaez-Hernández G(2019)Participation and Citizen Empowerment platform for e-governanceProceedings of the 12th International Conference on Theory and Practice of Electronic Governance10.1145/3326365.3326393(212-219)Online publication date: 3-Apr-2019
https://dl.acm.org/doi/10.1145/3326365.3326393
Idoughi DAbdelhakim D(2018)Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of AlgeriaInternational Journal of Electronic Government Research10.4018/IJEGR.201801010414:1(63-85)Online publication date: 1-Jan-2018
https://dl.acm.org/doi/10.4018/IJEGR.2018010104
Kassen M(2017)E-Government Politics as a Networking PhenomenonInternational Journal of Electronic Government Research10.4018/IJEGR.201704010213:2(18-46)Online publication date: 1-Apr-2017
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Citizen-centered e-government services: benefits, costs, and research needs

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Information & Contributors

Information

Published In

cover image ACM Other conferences

dg.o '08: Proceedings of the 2008 international conference on Digital government research

May 2008

488 pages

ISBN:9781605580999

Conference Chairs:
Monique Charbonneau
CEFRIO
,
Lester Diamond
US Social Security Administration
,
Stuart Shulman
University of Pittsburgh
,
Program Chairs:
Soon Ae Chun,
Marijn Janssen,
J. Ramon Gil-Garcia

Sponsors

Routledge
Springer
Elsevier
Cefrio
NCDG: National Center for Digital Government

Publisher

Digital Government Society of North America

Publication History

Published: 18 May 2008

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dg.o '08

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NCDG

dg.o '08: Digital government research

May 18 - 21, 2008

Montreal, Canada

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Overall Acceptance Rate 150 of 271 submissions, 55%

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Cited By

Sánchez-Tortolero RMárquez-González JVérnaez-Hernández G(2019)Participation and Citizen Empowerment platform for e-governanceProceedings of the 12th International Conference on Theory and Practice of Electronic Governance10.1145/3326365.3326393(212-219)Online publication date: 3-Apr-2019
https://dl.acm.org/doi/10.1145/3326365.3326393
Idoughi DAbdelhakim D(2018)Developing Countries E-Government Services Evaluation Identifying and Testing Antecedents of Satisfaction Case of AlgeriaInternational Journal of Electronic Government Research10.4018/IJEGR.201801010414:1(63-85)Online publication date: 1-Jan-2018
https://dl.acm.org/doi/10.4018/IJEGR.2018010104
Kassen M(2017)E-Government Politics as a Networking PhenomenonInternational Journal of Electronic Government Research10.4018/IJEGR.201704010213:2(18-46)Online publication date: 1-Apr-2017
https://dl.acm.org/doi/10.4018/IJEGR.2017040102
Smart C(2016)The Public Library's Role in Enabling E-GovernmentInternational Journal of Public Administration in the Digital Age10.4018/IJPADA.20160701023:3(18-32)Online publication date: 1-Jul-2016
https://dl.acm.org/doi/10.4018/IJPADA.2016070102
Garcia-Garcia L(2016)User Centric e-GovernmentProceedings of the 9th International Conference on Theory and Practice of Electronic Governance10.1145/2910019.2910102(432-435)Online publication date: 1-Mar-2016
https://dl.acm.org/doi/10.1145/2910019.2910102
Pang CNeustaedter CProcyk JRiecke BZhang HTang T(2015)A comparison of visual and textual city portal designs on desktop and mobile interfacesProceedings of the 41st Graphics Interface Conference10.5555/2788890.2788927(211-218)Online publication date: 3-Jun-2015
https://dl.acm.org/doi/10.5555/2788890.2788927
Garcia-Garcia LGil-Garcia JGómez VPuron-Cid GRobertson SZhang JGil-Garcia J(2014)Citizen-centered e-governmentProceedings of the 15th Annual International Conference on Digital Government Research10.1145/2612733.2612791(339-340)Online publication date: 18-Jun-2014
https://dl.acm.org/doi/10.1145/2612733.2612791
Taylor NJaeger PGorham UBertot JLincoln RLarson EFerriero DPardo TQian H(2012)The circular continuum of agencies, libraries, and usersProceedings of the 6th International Conference on Theory and Practice of Electronic Governance10.1145/2463728.2463750(87-94)Online publication date: 22-Oct-2012
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Luna DGil-Garcia JLuna-Reyes LSandoval-Almazán RDuarte-Valle ABertot JLuna-Reyes LMellouli S(2012)Using data envelopment analysis (DEA) to assess government web portals performanceProceedings of the 13th Annual International Conference on Digital Government Research10.1145/2307729.2307748(107-115)Online publication date: 4-Jun-2012
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Jaeger PBertot J(2010)Designing, Implementing, and Evaluating User-centered and Citizen-centered E-governmentInternational Journal of Electronic Government Research10.4018/jegr.20100401016:2(1-17)Online publication date: 1-Apr-2010
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