article

Simulation gaming as a social development instrument: Dealing with complex problems

Authors:

Marijn JanssenAuthors Info & Claims

Information Polity, Volume 15, Issue 1,2

Pages 153 - 165

Published: 01 April 2010 Publication History

Abstract

Improving public service delivery is a very complex domain and the complexity is difficult to grasp by stakeholders having various degree of knowledge and involvement. An emergent and promising method for dealing with complex problems is simulation gaming, which can be used to capitalize the intrinsic experiences and knowledge of people and mobilize their creativity to come up with new solutions. A simulation game refers to a situation in which human participants play a role and follow rules of play to simulate complex situations. We developed a simulation game for the field of public-private service delivery. The purpose of the game is to facilitate public organizations to get to the core of problems in service delivery and to stimulate the collaborative development of innovative solutions for public service delivery. Playing the game at a municipality shows that the game is suitable for creating awareness and for the identification and development of alternative solutions. The game can be used to substitute the "authoritative-know-all" approach by a "wisdom of the crowds" approach, incorporating the social collaboration that is a key concept in Web 2.0 thinking.

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Cited By

Smit PChoenni SPuron-Cid GRobertson SZhang JGil-Garcia J(2014)On the interaction between forecasts and policy decisionsProceedings of the 15th Annual International Conference on Digital Government Research10.1145/2612733.2612765(110-117)Online publication date: 18-Jun-2014
https://dl.acm.org/doi/10.1145/2612733.2612765

Simulation gaming as a social development instrument: Dealing with complex problems
1. Applied computing

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Published In

cover image Information Polity

Information Polity Volume 15, Issue 1,2

Government 2.0: Making Connections between citizens, data and government

April 2010

167 pages

ISSN:1570-1255

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IOS Press

Netherlands

Publication History

Published: 01 April 2010

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Cited By

Smit PChoenni SPuron-Cid GRobertson SZhang JGil-Garcia J(2014)On the interaction between forecasts and policy decisionsProceedings of the 15th Annual International Conference on Digital Government Research10.1145/2612733.2612765(110-117)Online publication date: 18-Jun-2014
https://dl.acm.org/doi/10.1145/2612733.2612765

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