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Fuzzy mining: adaptive process simplification based on multi-perspective metrics

Published: 24 September 2007 Publication History

Abstract

Process Mining is a technique for extracting process models from executionlogs. This is particularly useful in situations where people have an idealizedview of reality. Real-life processes turn out to be less structured than peopletend to believe. Unfortunately, traditional process mining approaches haveproblems dealing with unstructured processes. The discovered models are often"spaghetti-like", showing all details without distinguishing what is important andwhat is not. This paper proposes a new process mining approach to overcome thisproblem. The approach is configurable and allows for different faithfully simplifiedviews of a particular process. To do this, the concept of a roadmap is used asa metaphor. Just like different roadmaps provide suitable abstractions of reality,process models should provide meaningful abstractions of operational processesencountered in domains ranging from healthcare and logistics to web servicesand public administration.

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van der Aalst, W.M.P., Weijters, A.J.M.M., Maruster, L.: Workflow Mining: DiscoveringProcess Models from Event Logs. IEEE Transactions on Knowledge and Data Engineering16(9), 1128-1142 (2004).
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Published In

cover image Guide Proceedings
BPM'07: Proceedings of the 5th international conference on Business process management
September 2007
417 pages
ISBN:3540751823
  • Editors:
  • Gustavo Alonso,
  • Peter Dadam,
  • Michael Rosemann

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Springer-Verlag

Berlin, Heidelberg

Publication History

Published: 24 September 2007

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  • (2019)Optimizing customer journey using process mining and sequence-aware recommendationProceedings of the 34th ACM/SIGAPP Symposium on Applied Computing10.1145/3297280.3297288(57-65)Online publication date: 8-Apr-2019
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