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As individuals age, mental and physical impairment can emerge and impact their well-being. Previous research on social participation in older adults has typically focused on specific activities or failed to distinguish between different forms of ...

• Older adults’ online social participation (OSP) quadratically impacts loneliness.
• Low to moderate levels of OSP are desirable and can reduce loneliness.
• High levels of OSP intensify loneliness.
• Offline social participation ...

• Perceived OMC service uncertainty is negatively associated with problem-focused and emotion-focused coping but positively associated with avoidance coping.
• The selection of coping strategies depends on how healthcare consumers perceive ...

Online medical consultation (OMC) based on a multisided market model is an increasingly popular healthcare service; however, encouraging consumers to continuously use the service and make an additional payment for service upgrades is challenging. ...

Understanding how to enhance online leadership in online Q&A communities is important because an online leader plays a role model or knowledge coordinator who can strengthen member commitment in the community. Considering the essential ...

• AI explainability (XAI) plays opposing roles on human decision-making.
• Users’ ...

In recent years, AI explainability (XAI) has received wide attention. Although XAI is expected to play a positive role in decision-making and advice acceptance, various opposing effects have also been found. The opposing effects of XAI ...

Recent years have witnessed the rapid growth of an emerging digital healthcare service – online medical consultation (OMC). Despite its popularity, many OMC platforms have encountered issues in initial adoption and continuance use among patients. ...

The rise of automation and artificial intelligence within the organization has come with many benefits. However, in conjunction with these benefits have come various concerns related to user empowerment (e.g., over-reliance, loss of human agency, ...

• Patients’ initial reply time negatively influences subsequent information provision.
• Patients’ subsequent payment increases with their shorter reply time.
• Reducing reply time may not always be a good strategy for doctors.
• ...

Online medical consultation (OMC) is an emerging form of e-health service that is gaining popularity both within China and worldwide. Among the various issues facing OMC, patients’ sustained participation and payment remain challenging. This ...