Prior research on transparency in content moderation has demonstrated the benefits of offering post-removal explanations to sanctioned users. In this paper, we examine whether the influence of such explanations transcends those who are moderated to the ...

This panel will bring together a group of scholars from diverse methodological backgrounds to discuss critical aspects of data collection for CSCW research. This discussion will consider the rapidly evolving ethical, practical, and data access ...

Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end users perceive the ...

Most social media platforms implement content moderation to address interpersonal harms such as harassment. Content moderation relies on offender-centered, punitive approaches, e.g., bans and content removal. We consider an alternative justice framework, ...

Online social platforms centered around content creators often allow comments on content, where creators can then moderate the comments they receive. As creators can face overwhelming numbers of comments, with some of them harassing or hateful, ...

Should social media platforms override a community’s self-policing when it repeatedly break rules? What actions can they consider? In light of this debate, platforms have begun experimenting with softer alternatives to outright bans. We examine one such ...

Deplatforming refers to the permanent ban of controversial public figures with large followings on social media sites. In recent years, platforms like Facebook, Twitter and YouTube have deplatformed many influencers to curb the spread of offensive ...

When toxic online communities on mainstream platforms face moderation measures, such as bans, they may migrate to other platforms with laxer policies or set up their own dedicated websites. Previous work suggests that within mainstream platforms, ...

Research on the governance of online communities often requires exchanges and interactions between researchers and moderators. While a growing body of work has studied commercial content moderation in the context of platform governance and policy ...

Technological advances, combined with sustained, minimalist consumerism, have raised the popularity of sharing economy platforms like Airbnb and Uber. These platforms are considered to have disrupted traditional industries and revolutionized how ...

Thousands of users post on Reddit every day, but a fifth of all posts are removed. How do users react to these removals? We conducted a survey of 907 Reddit users, asking them to reflect on their post removal a few hours after it happened. Examining the ...

When posts are removed on a social media platform, users may or may not receive an explanation. What kinds of explanations are provided? Do those explanations matter? Using a sample of 32 million Reddit posts, we characterize the removal explanations ...

What one may say on the internet is increasingly controlled by a mix of automated programs, and decisions made by paid and volunteer human moderators. On the popular social media site Reddit, moderators heavily rely on a configurable, automated program ...

Norms are central to how online communities are governed. Yet, norms are also emergent, arise from interaction, and can vary significantly between communities---making them challenging to study at scale. In this paper, we study community norms on Reddit ...

Algorithms increasingly mediate how work is evaluated in a wide variety of work settings. Drawing on our interviews with 15 Airbnb hosts, we explore the impact of algorithmic evaluation on users and their work practices in the context of Airbnb. Our ...

Online harassment is a complex and growing problem. On Twitter, one mechanism people use to avoid harassment is the blocklist, a list of accounts that are preemptively blocked from interacting with a subscriber. In this article, we present a rich ...

PostScholar is a service that augments the results returned by Google Scholar, a search engine for academic citations. PostScholar detects the social media activity related to an article and displays that information on the search results page returned ...