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Computer Science > Human-Computer Interaction

arXiv:2311.00830 (cs)
[Submitted on 1 Nov 2023]

Title:User Experiences with Third-Party SIM Cards and ID Registration in Kenya and Tanzania

Authors:Edith Luhanga (1), Karen Sowon (2), Lorrie Faith Cranor (2), Giulia Fanti (2), Conrad Tucker (2), Assane Gueye (1) ((1) Carnegie Mellon University - Africa, (2) Carnegie Mellon University)
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Abstract:Mobile money services in Sub-Saharan Africa (SSA) have increased access to financial services. To ensure proper identification of users, countries have put in place Know-Your-Customer (KYC) measures such as SIM registration using an official identification. However, half of the 850 million people without IDs globally live in SSA, and the use of SIM cards registered in another person's name (third-party SIM) is prevalent. In this study, we explore challenges that contribute to and arise from the use of third-party SIM cards. We interviewed 36 participants in Kenya and Tanzania. Our results highlight great strides in ID accessibility, but also highlight numerous institutional and social factors that contribute to the use of third-party SIM cards. While privacy concerns contribute to the use of third-party SIM cards, third-party SIM card users are exposed to significant security and privacy risks, including scams, financial loss, and wrongful arrest.
Subjects: Human-Computer Interaction (cs.HC)
Cite as: arXiv:2311.00830 [cs.HC]
  (or arXiv:2311.00830v1 [cs.HC] for this version)
  https://doi.org/10.48550/arXiv.2311.00830

Submission history

From: Karen Sowon [view email]
[v1] Wed, 1 Nov 2023 20:24:57 UTC (2,196 KB)
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