Nothing Special   »   [go: up one dir, main page]
Skip to main content
We gratefully acknowledge support from the Simons Foundation, member institutions, and all contributors. Donate
arXiv logo
Cornell University Logo

Computer Science > Computation and Language

arXiv:2310.17017 (cs)
[Submitted on 25 Oct 2023]

Title:An Integrative Survey on Mental Health Conversational Agents to Bridge Computer Science and Medical Perspectives

Authors:Young Min Cho, Sunny Rai, Lyle Ungar, João Sedoc, Sharath Chandra Guntuku
View PDF
Abstract:Mental health conversational agents (a.k.a. chatbots) are widely studied for their potential to offer accessible support to those experiencing mental health challenges. Previous surveys on the topic primarily consider papers published in either computer science or medicine, leading to a divide in understanding and hindering the sharing of beneficial knowledge between both domains. To bridge this gap, we conduct a comprehensive literature review using the PRISMA framework, reviewing 534 papers published in both computer science and medicine. Our systematic review reveals 136 key papers on building mental health-related conversational agents with diverse characteristics of modeling and experimental design techniques. We find that computer science papers focus on LLM techniques and evaluating response quality using automated metrics with little attention to the application while medical papers use rule-based conversational agents and outcome metrics to measure the health outcomes of participants. Based on our findings on transparency, ethics, and cultural heterogeneity in this review, we provide a few recommendations to help bridge the disciplinary divide and enable the cross-disciplinary development of mental health conversational agents.
Comments: Accepted in EMNLP 2023 Main Conference, camera ready
Subjects: Computation and Language (cs.CL); Artificial Intelligence (cs.AI)
Cite as: arXiv:2310.17017 [cs.CL]
  (or arXiv:2310.17017v1 [cs.CL] for this version)
  https://doi.org/10.48550/arXiv.2310.17017

Submission history

From: Young Min Cho [view email]
[v1] Wed, 25 Oct 2023 21:37:57 UTC (655 KB)
Full-text links:

Access Paper:

  • View PDF
  • TeX Source
  • Other Formats
license icon view license
Current browse context:
cs.CL
< prev   |   next >
new | recent | 2023-10
Change to browse by:
cs
cs.AI

References & Citations

export BibTeX citation

Bookmark

BibSonomy logo Reddit logo

Bibliographic and Citation Tools

Bibliographic Explorer (What is the Explorer?)
Connected Papers (What is Connected Papers?)
Litmaps (What is Litmaps?)
scite Smart Citations (What are Smart Citations?)

Code, Data and Media Associated with this Article

alphaXiv (What is alphaXiv?)
CatalyzeX Code Finder for Papers (What is CatalyzeX?)
DagsHub (What is DagsHub?)
Gotit.pub (What is GotitPub?)
Hugging Face (What is Huggingface?)
Papers with Code (What is Papers with Code?)
ScienceCast (What is ScienceCast?)

Demos

Replicate (What is Replicate?)
Hugging Face Spaces (What is Spaces?)
TXYZ.AI (What is TXYZ.AI?)

Recommenders and Search Tools

Influence Flower (What are Influence Flowers?)
CORE Recommender (What is CORE?)

arXivLabs: experimental projects with community collaborators

arXivLabs is a framework that allows collaborators to develop and share new arXiv features directly on our website.

Both individuals and organizations that work with arXivLabs have embraced and accepted our values of openness, community, excellence, and user data privacy. arXiv is committed to these values and only works with partners that adhere to them.

Have an idea for a project that will add value for arXiv's community? Learn more about arXivLabs.

Which authors of this paper are endorsers? | Disable MathJax (What is MathJax?)