Article

When conventions collide: the tensions of instant messaging attributed

Authors:

Wendy C. Newstetter,

Elizabeth D. MynattAuthors Info & Claims

CHI '02: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 187 - 194

https://doi.org/10.1145/503376.503410

Published: 20 April 2002 Publication History

Abstract

We discuss findings from observation, interviews, and textual analysis of instant messaging use in a university research lab setting. We propose a method for characterizing the tensions that permeate instant messaging texts and that expose the collision between conventions of verbal and written communication. Given this method, we suggest a design space for exploring potential design choices in instant messaging clients. Finally, we recommend an analysis of communicative conventions as a fruitful lens through which designers might anticipate or circumvent design tensions in emergent computer-mediated communication technologies

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Cited By

Ferguson SMassimi M(2024)Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention NegotiationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642175(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642175
Easley WHurst AMentis HHamidi F(2023)Youths' Usage of an Informal Chatting Tool in an After-school 3D Print ShopProceedings of the ACM on Human-Computer Interaction10.1145/35795947:CSCW1(1-20)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579594
Jain PFarzan RLee A(2022)Laila is in a Meeting: Design and Evaluation of a Contextual Auto-Response Messaging AgentProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533493(1457-1471)Online publication date: 13-Jun-2022
https://dl.acm.org/doi/10.1145/3532106.3533493
Show More Cited By

Index Terms

When conventions collide: the tensions of instant messaging attributed
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing design and evaluation methods
  2. Human computer interaction (HCI)
    1. Interactive systems and tools

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Published In

cover image ACM Conferences

CHI '02: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2002

478 pages

ISBN:1581134533

DOI:10.1145/503376

Conference Chair:
Dennis Wixon
Microsoft Corporation, One Redmond WA

Copyright © 2002 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 20 April 2002

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CHI02

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CHI02: Human Factors in Computing Systems

April 20 - 25, 2002

Minnesota, Minneapolis, USA

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CHI '02 Paper Acceptance Rate 61 of 414 submissions, 15%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Ferguson SMassimi M(2024)Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention NegotiationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642175(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642175
Easley WHurst AMentis HHamidi F(2023)Youths' Usage of an Informal Chatting Tool in an After-school 3D Print ShopProceedings of the ACM on Human-Computer Interaction10.1145/35795947:CSCW1(1-20)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579594
Jain PFarzan RLee A(2022)Laila is in a Meeting: Design and Evaluation of a Contextual Auto-Response Messaging AgentProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533493(1457-1471)Online publication date: 13-Jun-2022
https://dl.acm.org/doi/10.1145/3532106.3533493
Jain PFarzan RLee A(2021)Context-based Automated Responses of Unavailability in Mobile MessagingComputer Supported Cooperative Work (CSCW)10.1007/s10606-021-09399-z30:3(307-349)Online publication date: 25-May-2021
https://doi.org/10.1007/s10606-021-09399-z
Jain PFarzan RLee APapadopoulos GSamaras GWeibelzahl SJannach DSantos O(2019)Adaptive Modelling of Attentiveness to MessagingProceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization10.1145/3320435.3320461(261-270)Online publication date: 7-Jun-2019
https://dl.acm.org/doi/10.1145/3320435.3320461
Jain PFarzan RLee ABrewster SFitzpatrick GCox AKostakos V(2019)Are You There?Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290607.3312893(1-6)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290607.3312893
Shin ISeok JLim YBrewster SFitzpatrick GCox AKostakos V(2019)Ten-Minute SilenceProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300672(1-13)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300672
Kim CYi HNam JLee GMival OSmyth MDalsgaard P(2017)Applying Real-Time Text on Instant Messaging for a Rapid and Enriched Conversation ExperienceProceedings of the 2017 Conference on Designing Interactive Systems10.1145/3064663.3064679(625-629)Online publication date: 10-Jun-2017
https://dl.acm.org/doi/10.1145/3064663.3064679
Jacobs G(2016)Instant Messaging and TextingHandbook of Research on the Societal Impact of Digital Media10.4018/978-1-4666-8310-5.ch020(493-527)Online publication date: 2016
https://doi.org/10.4018/978-1-4666-8310-5.ch020
Nguyen DFussell S(2015)Effects of Conversational Involvement Cues on Understanding and Emotions in Instant Messaging ConversationsJournal of Language and Social Psychology10.1177/0261927X1557153835:1(28-55)Online publication date: 16-Feb-2015
https://doi.org/10.1177/0261927X15571538
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