research-article

“Is it Even Giving the Correct Reading or Not?”: How Trust and Relationships Mediate Blood Pressure Management in India

Authors:

Nimisha Karnatak,

Brooke Loughrin,

Tiffany Amy Kuo,

Odeline Mateu-Silvernail,

Indrani Medhi Thies,

Mohit JainAuthors Info & Claims

ACM Transactions on Computer-Human Interaction, Volume 30, Issue 6

Article No.: 90, Pages 1 - 27

https://doi.org/10.1145/3609327

Published: 25 September 2023 Publication History

Abstract

While chronic disease afflicts a large Indian population, the technologies used to manage chronic diseases have largely been informed by studies conducted in other sociocultural contexts. To address this gap, we conducted qualitative interviews with 21 patients clinically diagnosed with abnormal blood pressure (BP) living in low-resourced communities of Haryana, Uttarakhand and Uttar Pradesh in India. We found that patients’ trust in the BP ecosystem and social ties plays a significant role in shaping their perceptions of technology and chronic care. Trust in one actor of the ecosystem fosters trust in another, e.g., trust in BP reading depended on the type of device and the person measuring the BP. We also observed nuanced sharing and intermediation of BP devices. Based on our findings, we recommend designs to boost patients’ trust, familiarity, and access to technologies used in BP management and improve their experience of care in low-resource settings in India.

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Cited By

Gupta MKarnatak NJain M(2024)Understanding the Technology-Mediated Home Phlebotomy Ecosystem in IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36374218:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637421
Zghab SPagé GLussier MBédard SCheng J(2024)"It's Sink or Swim": Exploring Patients' Challenges and Tool Needs for Self-Management of Postoperative Acute PainProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642916(1-11)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642916

Index Terms

“Is it Even Giving the Correct Reading or Not?”: How Trust and Relationships Mediate Blood Pressure Management in India
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies

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Information & Contributors

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Published In

cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 30, Issue 6

December 2023

424 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/3623488

Editors:
Kristina Höök
KTH Royal Institute of Technology, Sweden
,
Kasper Hornbæk
University of Copenhagen, Denmark

Issue’s Table of Contents

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 September 2023

Online AM: 20 July 2023

Accepted: 09 May 2023

Revised: 11 February 2023

Received: 21 April 2022

Published in TOCHI Volume 30, Issue 6

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Cited By

Gupta MKarnatak NJain M(2024)Understanding the Technology-Mediated Home Phlebotomy Ecosystem in IndiaProceedings of the ACM on Human-Computer Interaction10.1145/36374218:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637421
Zghab SPagé GLussier MBédard SCheng J(2024)"It's Sink or Swim": Exploring Patients' Challenges and Tool Needs for Self-Management of Postoperative Acute PainProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642916(1-11)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642916

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