Enhancing Students’ Global Perspective-Taking to Improve Virtual Team Performance: A Swift Trust Theory Perspective
Authors: 
Michael A. Erskine, Sam Zaza, Rafael D. Araújo, Flávio E. A. Horita, Naomi WahlsAuthors Info & Claims
Article No.: 24, Pages 1 - 7
Abstract
Context: Contemporary organizations rely on global virtual teams. This trend, exasperated due to the Covid-19 pandemic, aligns with ongoing globalization and digital transformation efforts. The information system (IS) scholarship has a strong interest in studying groups that develop digital technologies with a frequent focus on global virtual teams. Such teams, which frequently form ad hoc, require a swift formation of trust to be effective. Global-perspective taking overcomes intercultural trust barriers and presents an opportunity for more effective teams. Problem: However, academic IS programs traditionally do not teach or assess concepts such as global-perspective in their students. Our study assesses whether university IS educators can impart global perspective-taking through online intercultural exchanges (OIEs). Theoretical reference: We examine the effects of global perspective-taking (comprising cultural intelligence, global citizenship, and civic-mindedness) on the effectiveness of global virtual teams through the lens of swift trust theory. Method: We conducted an exploratory study by creating OIEs in the context of web development coursework between students in the United States and Brazil (N=131). Results: We found that an OIE environment led to enhanced global perspective-taking and improved student outcomes. The swift trust theory suggests that such outcomes would ultimately enhance virtual team performance. Impact on the IS area: We contribute to the IS scholarship by extending the swift trust theory to include global perspective-taking and provide practical suggestions to academic IS programs on implementing effective OIE practices. We also report the benefits of global perspective-taking on international virtual team performance, which is of interest to hiring organizations.
References
[1]
Soon Ang, Kok Yee Ng, and Thomas Rockstuhl. 2020. Cultural Intelligence. In The Cambridge Handbook of Intelligence(2 ed.), Robert J. Sternberg (Ed.). Cambridge University Press, 820–845. https://doi.org/10.1017/9781108770422.035
[2]
Solange Aranha and Ciara R. Wigham. 2020. Virtual exchanges as complex research environments: facing the data management challenge. A case study of Teletandem Brasil. University of Groningen 3 (2020), 13–38. https://doi.org/10.21827/jve.3.35748
[3]
Clodis Boscarioli, Renata Mendes de Araujo, and Rita Suzana Maciel. 2017. I GranDSI-BR: Grand Research Challenges in Information Systems in Brazil 2016-2026. Special Committee on Information Systems. Brazilian Computer Society (SBC). https://doi.org/10.5753/sbc.2884.0
[4]
Robert G. Bringle and Kathryn Steinberg. 2010. Educating for Informed Community Involvement. American Journal of Community Psychology 46, 3-4 (2010), 428–441. https://doi.org/10.1007/s10464-010-9340-y
[5]
Tim Brown. 2009. Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Harper Collins.
[6]
C. Brad Crisp and Sirkka L. Jarvenpaa. 2013. Swift Trust in Global Virtual Teams. Journal of Personnel Psychology 12, 1 (2013), 45–56. https://doi.org/10.1027/1866-5888/a000075
[7]
P. Christopher Earley and Soon Ang. 2003. Cultural Intelligence: Individual Interactions across Cultures. Stanford University Press, Palo Alto, CA.
[8]
Victor Garro-Abarca, Pedro Palos-Sanchez, and Mariano Aguayo-Camacho. 2021. Virtual Teams in Times of Pandemic: Factors That Influence Performance. Frontiers in Psychology 12 (2021). https://doi.org/10.3389/fpsyg.2021.624637
[9]
Julie A. Hatcher. 2008. The public role of professionals: Developing and evaluating the civic-minded professional scale. Ph. D. Dissertation. School of Liberal Arts, Indiana University.
[10]
Mirjam Hauck and Malgorzata Kurek. 2017. Digital Literacies in Teacher Preparation. In Language, Education and Technology(3 ed.), Steven L. Thorne and Stephen May (Eds.). Springer International Publishing, Cham, 275–287. https://doi.org/10.1007/978-3-319-02237-6_22
[11]
Mirjam Hauck and H. Müge Satar. 2018. Learning and Teaching Languages in Technology-Mediated Contexts: The Relevance of Social Presence, Co-Presence, Participatory Literacy, and Multimodal Competence. In Screens and Scenes(1 ed.), Richard Kernand Christine Develotte (Eds.). Routledge.
[12]
Michael Kopish and Welisson Marques. 2020. Leveraging Technology to Promote Global Citizenship in Teacher Education in the United States and Brazil. Research in Social Sciences and Technology 5, 1 (Jan. 2020), 45–69. https://doi.org/10.46303/ressat.05.01.3
[13]
Matthew McLaren and Martin Loosemore. 2019. Swift trust formation in multi-national disaster project management teams. International Journal of Project Management 37, 8 (2019), 979–988. https://doi.org/10.1016/j.ijproman.2019.09.003
[14]
Debra Meyerson, Karl E. Weick, and Roderick M. Kramer. 1996. Swift trust and temporary groups. In Trust in organizations: Frontiers of theory and research, Roderick Kramerand Tom Tyler (Eds.). Sage Publications, Inc. https://doi.org/10.4135/9781452243610.n9
[15]
Theresa Minton-Eversole. 2012. Virtual Teams Used Most by Global Organizations, Survey Says. SHRM. Retrieved Jan 30, 2022 from https://www.shrm.org/resourcesandtools/hr-topics/organizational-and-employee-development/pages/virtualteamsusedmostbyglobalorganizations,surveysays.aspx
[16]
Ronaldo Munck. 2010. Civic Engagement and Global Citizenship in a University Context: Core business or desirable add-on?Arts and Humanities in Higher Education 9, 1 (2010), 31–41. https://doi.org/10.1177/1474022209350102
[17]
NACE Center for Career Development and Talent Acquisition. 2022. What is Career Readiness?Nace Web. Retrieved Jan 30, 2022 from https://www.naceweb.org/career-readiness/competencies/career-readiness-defined/
[18]
Anna Nicolaou. 2021. Technological mediation in a global competence virtual exchange project: a critical digital literacies perspective. In Tertiary education language learning: a collection of research, Salomi Papadima-Sophocleous, Elis Kakoulli Constantinou, and Christina Nicole Giannikas (Eds.). Research-publishing.net. https://doi.org/10.14705/rpnet.2021.51.9782490057894
[19]
Robert O’Dowd. 2007. Evaluating the outcomes of online intercultural exchange. ELT Journal 61, 2 (04 2007), 144–152. https://doi.org/10.1093/elt/ccm007
[20]
Robert O’Dowd. 2017. Online Intercultural Exchange and Language Education. In Language, Education and Technology, Steven L. Thorne and Stephen May (Eds.). Springer International Publishing, Cham, 207–218. https://doi.org/10.1007/978-3-319-02237-6_17
[21]
Breffni O’Rourke. 2007. Models of Telecollaboration (1): eTandem. In Online Intercultural Exchange, Robert O’Dowd (Ed.). Springer International Publishing, Cham, 41–61. https://doi.org/10.21832/9781847690104-005
[22]
Annelies Raes. 2022. Exploring Student and Teacher Experiences in Hybrid Learning Environments: Does Presence Matter?Postdigital Science and Education 4 (2022), 138––159. https://doi.org/10.1007/s42438-021-00274-0
[23]
Stephen Reysen and Iva Katzarska-Miller. 2012. A model of global citizenship: Antecedents and outcomes. International Journal of Psychology 48, 5 (2012), 858–870. https://doi.org/10.1080/00207594.2012.701749
[24]
Lionel P. Robert, Alan R. Denis, and Yu-Ting Caisy Hung. 2009. Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members. Journal of Management Information Systems 26, 2 (2009), 241–279. https://doi.org/10.2753/MIS0742-1222260210
[25]
Jon Rubin and Sarah Guth. 2015. Collaborative Online International Learning: An Emerging Format for Internationalizing Curricula. In Globally Networked Teaching in the Humanities (1 ed.), Alexandra Schultheis Moore and Sunka Simon (Eds.). Routledge, 15––27.
[26]
Alexander Scott English, Yang Yang, Rachael C. Marshall, and Benjamin H. Nam. 2022. Social support for international students who faced emotional challenges midst Wuhan’s 76-day lockdown during early stage of the COVID-19 pandemic. International Journal of Intercultural Relations 87 (2022), 1–12. https://doi.org/10.1016/j.ijintrel.2022.01.003
[27]
Kathryn S. Steinberg, Julie A. Hatcher, and Robert G. Bringle. 2011. Civic-Minded Graduate: A North Star. Michigan Journal of Community Service Learning 18, 1 (2011), 19–33.
[28]
Kathryn S. Steinberg and Kristin E. Norris. 2011. Assessing Civic Mindedness. Diversity & Democracy 14, 3 (2011), 12–14.
[29]
Susan D. Steiner and Mary Anne Watson. 2006. The Service Learning Component in Business Education: The Values Linkage Void. Academy of Management Learning & Education 5, 4 (2006), 422–434. https://doi.org/10.5465/amle.2006.23473203
[30]
United Nations. 2015. Transforming our world: the 2030 Agenda for Sustainable Development. ONU. https://sdgs.un.org/2030agenda
[31]
Bessel van der Kolk. 2014. The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma. Penguin Publishing Group, Great Britain.
[32]
Naomi Wahls, Wiebe Dijkstra, and Martijn Ouwehand. 2022. Blending Your Education: Lessons Learned During COVID (v. 9.3.2022 ed. ed.). Technical Report. EADTU, TU Delft.
Index Terms
- Enhancing Students’ Global Perspective-Taking to Improve Virtual Team Performance: A Swift Trust Theory Perspective
Index terms have been assigned to the content through auto-classification.
Recommendations
Researching Collaborative Technologies in Global Virtual Teams: Empirical Studies from an Interpretive Perspective
ICGSE '09: Proceedings of the 2009 Fourth IEEE International Conference on Global Software EngineeringResearching global software engineering teams (GSETs), presents several phenomena of interest, and raises several issues relating to choice of method.Given the important function of both time and space when studying GSETs in field settings, ‘snapshot’ ...
Understanding technology use in global virtual teams: Research methodologies and methods
Context: The globalisation of activities associated with software development and use has introduced many challenges in practice, and also (therefore) many for research. While the predominant approach to research in software engineering has followed a ...
Examining the Formation of Swift Trust within a Scientific Global Virtual Team
HICSS '13: Proceedings of the 2013 46th Hawaii International Conference on System SciencesThis study examines the development of trust within a 77 member global virtual team, "SciTeam", tasked with organizing a scientific conference. A dedicated discussion board space was created within a virtual scientific organization platform (on which ...
Comments
Please enable JavaScript to view thecomments powered by Disqus.Information & Contributors
Information
Published In
May 2022
394 pages
ISBN:9781450396981
DOI:10.1145/3535511
Copyright © 2022 ACM.
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 30 June 2022
Check for updates
Author Tags
Qualifiers
- Research-article
- Research
- Refereed limited
Conference
SBSI '22
Acceptance Rates
Overall Acceptance Rate 181 of 557 submissions, 32%
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 82Total Downloads
- Downloads (Last 12 months)30
- Downloads (Last 6 weeks)2
Reflects downloads up to 26 Sep 2024
Other Metrics
Citations
View Options
Get Access
Login options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign inFull Access
View options
View or Download as a PDF file.
PDFeReader
View online with eReader.
eReaderHTML Format
View this article in HTML Format.
HTML Format