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Collaboration tool choices and use in remote software teams: emerging results from an ongoing study

Authors:

Victoria Jackson,

André van der Hoek,

Rafael PrikladnickiAuthors Info & Claims

CHASE '22: Proceedings of the 15th International Conference on Cooperative and Human Aspects of Software Engineering

Pages 76 - 80

https://doi.org/10.1145/3528579.3529171

Published: 19 July 2022 Publication History

Abstract

As a result of the COVID-19 pandemic, more software teams than ever find themselves working in a remote model with team members separated by location, timezone, and working hours. This working model is expected to persist post-pandemic as companies explore the benefits of hybrid working. Software teams have always been reliant on tools to help them build software. Now they find themselves wholly reliant on tools to help them collaborate online. Surprisingly, there has been little research to date on which collaboration tools are used, how they are chosen, how they are used, and what challenges are faced when using such tools. This short paper offers emerging findings from an ongoing study in which we are interviewing software professionals about these questions. The insights are preliminary in that we are still conducting additional interviews beyond the ones reported here, yet some common themes are already emerging. Among others, we highlight the following: choice of tools made by the teams is opportunistic; teams adapt existing collaboration practices to utilize the tools better when working remotely; and a persistent problem exists of being unable to find information across chats, emails, and documents.

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Cited By

Ferguson SMassimi M(2024)Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention NegotiationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642175(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642175
Dos Santos EDa Rocha RDa Cruz ADe Souza Russo GBezerra E(2024)Agile Blueprint Model Method in the Software Development Process with Increment of Version2024 IEEE 4th International Conference on Software Engineering and Artificial Intelligence (SEAI)10.1109/SEAI62072.2024.10674366(157-164)Online publication date: 21-Jun-2024
https://doi.org/10.1109/SEAI62072.2024.10674366
de Andrade AJackson VPrikladnicki Rvan der Hoek A(2024)On meetings involving remote software teamsInformation and Software Technology10.1016/j.infsof.2024.107541175:COnline publication date: 1-Nov-2024
https://dl.acm.org/doi/10.1016/j.infsof.2024.107541
Show More Cited By

Index Terms

Collaboration tool choices and use in remote software teams: emerging results from an ongoing study
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
    2. Empirical studies in collaborative and social computing

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Information & Contributors

Information

Published In

cover image ACM Conferences

CHASE '22: Proceedings of the 15th International Conference on Cooperative and Human Aspects of Software Engineering

May 2022

122 pages

ISBN:9781450393423

DOI:10.1145/3528579

General Chair:
Maria Teresa Baldassarre
University of Bari, Italy
,
Program Chairs:
Lutz Prechelt
Freie Universität Berlin, Germany
,
Gema Rodríguez-Pérez
University of British Columbia (UBC), Canada

Copyright © 2022 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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SIGSOFT: ACM Special Interest Group on Software Engineering

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Association for Computing Machinery

New York, NY, United States

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Published: 19 July 2022

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ICSE '22

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SIGSOFT

ICSE '22: 44th International Conference on Software Engineering

May 21 - 29, 2022

Pennsylvania, Pittsburgh

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Overall Acceptance Rate 47 of 70 submissions, 67%

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2025 IEEE/ACM 46th International Conference on Software Engineering

April 26 - May 3, 2025

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Cited By

Ferguson SMassimi M(2024)Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention NegotiationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642175(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642175
Dos Santos EDa Rocha RDa Cruz ADe Souza Russo GBezerra E(2024)Agile Blueprint Model Method in the Software Development Process with Increment of Version2024 IEEE 4th International Conference on Software Engineering and Artificial Intelligence (SEAI)10.1109/SEAI62072.2024.10674366(157-164)Online publication date: 21-Jun-2024
https://doi.org/10.1109/SEAI62072.2024.10674366
de Andrade AJackson VPrikladnicki Rvan der Hoek A(2024)On meetings involving remote software teamsInformation and Software Technology10.1016/j.infsof.2024.107541175:COnline publication date: 1-Nov-2024
https://dl.acm.org/doi/10.1016/j.infsof.2024.107541
Satapathy BSatapathy SSingh SChakraborty J(2023)Continuous Integration and Continuous Deployment (CI/CD) Pipeline for the SaaS Documentation DeliveryDecision Intelligence Solutions10.1007/978-981-99-5994-5_5(41-50)Online publication date: 15-Dec-2023
https://doi.org/10.1007/978-981-99-5994-5_5

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