research-article

A Case Study of Cross-Organizational Co-Design with Public Bodies: Opportunities for a Collaborative Platform

Authors:

Chiara Leonardi,

Roberta LottiAuthors Info & Claims

C&T '23: Proceedings of the 11th International Conference on Communities and Technologies

Pages 6 - 11

https://doi.org/10.1145/3593743.3593747

Published: 29 May 2023 Publication History

Abstract

Based on literature on cross-organizational collaboration and on empirical evidence, this paper provides insights on the perceived barriers that large public bodies encounter when launching and managing co-design processes and on how ICT might help to address these issues. We analyzed the case study of a heterogeneous network composed of multiple departments within an Italian central public body and of several related external stakeholders during the ideation stage of a complex strategic planning software. The preliminary findings shed light on the opportunities for digital platforms to enable cross-organizational collaboration and creation practices within Public Administrations. Impact areas are related to building capacity in co-design, to managing the complex dynamics of stakeholder engagement hindered by the pyramidal structure of public bodies, and to clarifying roles and responsibilities, favoring internal communications and handovers.

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Cited By

Not ELeonardi CLópez-De-Ipiña DSilva Palacios DSánchez-Corcuera RKazhamiakin RGerosa M(2024)Designing a Digital Environment to Support the Co-production of Public Services: Balancing Multiple Requirements and Governance ConceptsDigital Government: Research and Practice10.1145/36646125:3(1-30)Online publication date: 13-Sep-2024
https://dl.acm.org/doi/10.1145/3664612

Index Terms

A Case Study of Cross-Organizational Co-Design with Public Bodies: Opportunities for a Collaborative Platform
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Information systems
  1. Information systems applications
    1. Collaborative and social computing systems and tools

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C&T '23: Proceedings of the 11th International Conference on Communities and Technologies

May 2023

279 pages

ISBN:9798400707582

DOI:10.1145/3593743

Copyright © 2023 ACM.

Publication rights licensed to ACM. ACM acknowledges that this contribution was authored or co-authored by an employee, contractor or affiliate of a national government. As such, the Government retains a nonexclusive, royalty-free right to publish or reproduce this article, or to allow others to do so, for Government purposes only.

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New York, NY, United States

Publication History

Published: 29 May 2023

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H2020 Societal Challenges

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C&T '23

C&T '23: The 11th International Conference on Communities and Technologies

May 29 - June 2, 2023

Lahti, Finland

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Cited By

Not ELeonardi CLópez-De-Ipiña DSilva Palacios DSánchez-Corcuera RKazhamiakin RGerosa M(2024)Designing a Digital Environment to Support the Co-production of Public Services: Balancing Multiple Requirements and Governance ConceptsDigital Government: Research and Practice10.1145/36646125:3(1-30)Online publication date: 13-Sep-2024
https://dl.acm.org/doi/10.1145/3664612

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