research-article

Lessons Learned on Engaging Teenage Visitors in Museums with Story-Based and Game-Based Strategies

Authors:

Vanessa Cesário,

Valentina NisiAuthors Info & Claims

ACM Journal on Computing and Cultural Heritage, Volume 16, Issue 2

Article No.: 28, Pages 1 - 20

https://doi.org/10.1145/3575867

Published: 20 April 2023 Publication History

Abstract

While museums are designed to engage and interest various audiences, teenagers are often a neglected segment. Without digital interactivity, it is challenging for a museum to remain exciting and relevant to a young, tech-savvy audience. Games can benefit museums by fostering positive attitudes towards museum spaces and creating more joyful destinations to promote meaningful informal learning combined with entertainment. We developed a dual-gamified mobile experience targeted at teenagers, for the Natural History Museum of Funchal, Portugal: a story-based strategy (Memories of Carvalhal's Palace—Turning Point) and a game-based strategy (Memories of Carvalhal's Palace—Haunted Encounters). These strategies were studied in depth with 159 teenagers (15–19 years old) to understand how gamified strategies might enhance their user experience in a museum. On one hand, game-based strategies, in which game mechanics predominate, can catch a visitor's attention by displaying challenging questions that promote competition. On the other hand, story-based strategies, in which storytelling is prominent, can promote an emotional connection with the museum and exhibits and facilitate awareness of historical facts by including an engaging plot with high-quality media and tightly edited stories. This article reports on lessons learned that museum experience designers and curators can use in designing enjoyable, interactive experiences for teenage visitors.

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Index Terms

Lessons Learned on Engaging Teenage Visitors in Museums with Story-Based and Game-Based Strategies
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods

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cover image Journal on Computing and Cultural Heritage

Journal on Computing and Cultural Heritage Volume 16, Issue 2

June 2023

312 pages

ISSN:1556-4673

EISSN:1556-4711

DOI:10.1145/3585396

Editor:
Franco Niccolucci
VAST-LAB at PIN, University of Florence, Italy

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Publication History

Published: 20 April 2023

Online AM: 04 February 2023

Accepted: 03 October 2022

Revised: 27 September 2022

Received: 17 April 2022

Published in JOCCH Volume 16, Issue 2

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https://doi.org/10.4018/979-8-3693-0716-8.ch006
Pavavimol THeiskanen KYang QAura IKerous BOmetov AValkama MThibault M(2024)Focus At Play: Exploring Gamification through A Case Study Of Narrative-Based Focus AppsProceedings of the 27th International Academic Mindtrek Conference10.1145/3681716.3681717(12-23)Online publication date: 8-Oct-2024
https://dl.acm.org/doi/10.1145/3681716.3681717
Chen YMao QHuang XXu N(2024)LanternOperAR: A Hybrid Cultural Gift for Quality Education and Family Well-being✱Extended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3647972(1-8)Online publication date: 11-May-2024
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Chai-Arayalert SPuttinaovarat SSaetang W(2024)Chatbot-mediated technology to enhance experiences in historical textile museumsCogent Arts & Humanities10.1080/23311983.2024.239620611:1Online publication date: 28-Aug-2024
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Cesário VFreitas JCampos P(2023)Empowering cultural heritage professionals: designing interactive exhibitions with authoring toolsMuseum Management and Curatorship10.1080/09647775.2023.2209896(1-15)Online publication date: 29-May-2023
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