research-article

Communication Channels and their Challenges: an Analysis of Software Development Teams during the COVID-19 Pandemic

Authors:

Adriano Neves de Souza,

Sírius Thadeu Ferreira da Silva,

Juliana Baptista dos Santos França,

Angélica Fonseca da Silva Dias,

Jonice Oliveira,

Adriana S. VivacquaAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 7, Issue GROUP

Article No.: 3, Pages 1 - 26

https://doi.org/10.1145/3567553

Published: 29 December 2022 Publication History

Abstract

Software development teams depend on the constant and varied use of technological tools that contribute to the fluidity of development activities. The communication channels provided by these tools contribute to the participatory culture of software development, where requirements include getting involved, learning and co-producing the code. However, the choice of channels to support development is still an open question in the scientific community. Through an investigation of closed remote software teams from a large public educational institution in Brazil during the COVID-19 Pandemic, we identified their preferred communication channels and analyzed them to learn how to improve collaboration. We also drew some comparison with social developers and took a look at the challenges that these channels impose and solutions adopted to mitigate these problems.

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Cited By

Belém PGlória JSouza ABarizon CDe Mello RVivacqua A(2024)A colaboração em reuniões remotas: uma análise sobre o uso da câmera e a produtividadeAnais do XIX Simpósio Brasileiro de Sistemas Colaborativos (SBSC 2024)10.5753/sbsc.2024.238072(124-137)Online publication date: 29-Apr-2024
https://doi.org/10.5753/sbsc.2024.238072
Sutton LLe Roux T(2024)Sustainable internal communication and digital trends amidst an energy crisis: can a middle ground be found in South Africa?Journal of Communication Management10.1108/JCOM-04-2024-0060Online publication date: 29-Oct-2024
https://doi.org/10.1108/JCOM-04-2024-0060
Malcher PViana DAntonino Pdos Santos R(2024)Investigating Open Innovation Practices to Support Requirements Management in Software EcosystemsSoftware Business10.1007/978-3-031-53227-6_3(35-50)Online publication date: 9-Feb-2024
https://doi.org/10.1007/978-3-031-53227-6_3
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Index Terms

Communication Channels and their Challenges: an Analysis of Software Development Teams during the COVID-19 Pandemic
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing

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Published In

cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 7, Issue GROUP

GROUP

January 2023

414 pages

EISSN:2573-0142

DOI:10.1145/3578937

Editor:
Jeff Nichols
Apple Inc., United States

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Copyright © 2023 ACM.

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Association for Computing Machinery

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Publication History

Published: 29 December 2022

Published in PACMHCI Volume 7, Issue GROUP

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Cited By

Belém PGlória JSouza ABarizon CDe Mello RVivacqua A(2024)A colaboração em reuniões remotas: uma análise sobre o uso da câmera e a produtividadeAnais do XIX Simpósio Brasileiro de Sistemas Colaborativos (SBSC 2024)10.5753/sbsc.2024.238072(124-137)Online publication date: 29-Apr-2024
https://doi.org/10.5753/sbsc.2024.238072
Sutton LLe Roux T(2024)Sustainable internal communication and digital trends amidst an energy crisis: can a middle ground be found in South Africa?Journal of Communication Management10.1108/JCOM-04-2024-0060Online publication date: 29-Oct-2024
https://doi.org/10.1108/JCOM-04-2024-0060
Malcher PViana DAntonino Pdos Santos R(2024)Investigating Open Innovation Practices to Support Requirements Management in Software EcosystemsSoftware Business10.1007/978-3-031-53227-6_3(35-50)Online publication date: 9-Feb-2024
https://doi.org/10.1007/978-3-031-53227-6_3
Ren WBarrett S(2023)An empirical investigation on the benefits of gamification in communication within university development teamsComputer Applications in Engineering Education10.1002/cae.2267531:6(1808-1822)Online publication date: 14-Aug-2023
https://doi.org/10.1002/cae.22675

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