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How do Older Adults Set Up Voice Assistants? Lessons Learned from a Deployment Experience for Older Adults to Set Up Standalone Voice Assistants

Authors:

Ella T. Lifset,

Michael Hogarth,

Alison A. Moore,

Nadir WeibelAuthors Info & Claims

DIS '23 Companion: Companion Publication of the 2023 ACM Designing Interactive Systems Conference

Pages 164 - 168

https://doi.org/10.1145/3563703.3596640

Published: 10 July 2023 Publication History

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Abstract

While standalone Voice Assistants (VAs) are promising to support older adults’ daily routine and wellbeing management, onboarding and setting up these devices can be challenging. Although some older adults choose to seek assistance from technicians and adult children, easy set up processes that facilitate independent use are still critical, especially for those who do not have access to external resources. We aim to understand the older adults’ experience while setting up commercially available voice-only and voice-first screen-based VAs. Rooted in participants observations and semi-structured interviews, we designed a within-subject study with 10 older adults using Amazon Echo Dot and Echo Show. We identified the values of the built-in touchscreen and the instruction documents, as well as the impact of form factors, and outline important directions to support older adult independence with VAs.

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Cited By

Chen CLifset EHan YRoy AHogarth MMoore AFarcas EWeibel N(2023)Screen or No Screen? Lessons Learnt from a Real-World Deployment Study of Using Voice Assistants With and Without Touchscreen for Older AdultsProceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3597638.3608378(1-21)Online publication date: 22-Oct-2023
https://dl.acm.org/doi/10.1145/3597638.3608378

Index Terms

How do Older Adults Set Up Voice Assistants? Lessons Learned from a Deployment Experience for Older Adults to Set Up Standalone Voice Assistants
1. Human-centered computing
  1. Accessibility
    1. Empirical studies in accessibility

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Information & Contributors

Information

Published In

cover image ACM Conferences

DIS '23 Companion: Companion Publication of the 2023 ACM Designing Interactive Systems Conference

July 2023

296 pages

ISBN:9781450398985

DOI:10.1145/3563703

Editors:
Daragh Byrne
Carnegie Mellon University
,
Nikolas Martelaro
Carnegie Mellon University
,
Andy Boucher
Northumbria University
,
David Chatting
Goldsmiths, University of London
,
Sarah Fdili Alaoui
LISN-Université Paris Saclay
,
Sarah Fox
Carnegie Mellon University
,
Iohanna Nicenboim
Delft University of Technology
,
Cayley MacArthur
University of Waterloo

Copyright © 2023 Owner/Author.

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives International 4.0 License.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 July 2023

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National Institutes of Health/National Institute on Aging

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DIS '23

Sponsor:

SIGCHI

DIS '23: Designing Interactive Systems Conference

July 10 - 14, 2023

PA, Pittsburgh, USA

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Overall Acceptance Rate 1,158 of 4,684 submissions, 25%

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Cited By

Chen CLifset EHan YRoy AHogarth MMoore AFarcas EWeibel N(2023)Screen or No Screen? Lessons Learnt from a Real-World Deployment Study of Using Voice Assistants With and Without Touchscreen for Older AdultsProceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3597638.3608378(1-21)Online publication date: 22-Oct-2023
https://dl.acm.org/doi/10.1145/3597638.3608378

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