research-article

Competent but Rigid: Identifying the Gap in Empowering AI to Participate Equally in Group Decision-Making

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Xiaojuan MaAuthors Info & Claims

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

Article No.: 351, Pages 1 - 19

https://doi.org/10.1145/3544548.3581131

Published: 19 April 2023 Publication History

Abstract

Existing research on human-AI collaborative decision-making focuses mainly on the interaction between AI and individual decision-makers. There is a limited understanding of how AI may perform in group decision-making. This paper presents a wizard-of-oz study in which two participants and an AI form a committee to rank three English essays. One novelty of our study is that we adopt a speculative design by endowing AI equal power to humans in group decision-making. We enable the AI to discuss and vote equally with other human members. We find that although the voice of AI is considered valuable, AI still plays a secondary role in the group because it cannot fully follow the dynamics of the discussion and make progressive contributions. Moreover, the divergent opinions of our participants regarding an “equal AI” shed light on the possible future of human-AI relations.

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Index Terms

Competent but Rigid: Identifying the Gap in Empowering AI to Participate Equally in Group Decision-Making
1. Computing methodologies
  1. Artificial intelligence
    1. Natural language processing
2. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
  2. Interaction design
    1. Interaction design process and methods
      1. Scenario-based design

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cover image ACM Conferences

CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems

April 2023

14911 pages

ISBN:9781450394215

DOI:10.1145/3544548

Editors:
Albrecht Schmidt
LMU Munich, Germany60028717
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Kaisa Väänänen
Tampere University, Finland60011170
,
Tesh Goyal
Google Research, USA60006191
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Per Ola Kristensson
University of Cambridge, UK60031101
,
Anicia Peters
University of Namibia, Namibia60072704
,
Stefanie Mueller
Massachusetts Institute of Technology, USA60022195
,
Julie R. Williamson
University of Glasgow, UK60001490
,
Max L. Wilson
University of Nottingham, UK60015138

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Chiang CLu ZLi ZYin M(2024)Enhancing AI-Assisted Group Decision Making through LLM-Powered Devil's AdvocateProceedings of the 29th International Conference on Intelligent User Interfaces10.1145/3640543.3645199(103-119)Online publication date: 18-Mar-2024
https://dl.acm.org/doi/10.1145/3640543.3645199
Salimzadeh SGadiraju U(2024)When in Doubt! Understanding the Role of Task Characteristics on Peer Decision-Making with AI AssistanceProceedings of the 32nd ACM Conference on User Modeling, Adaptation and Personalization10.1145/3627043.3659567(89-101)Online publication date: 22-Jun-2024
https://dl.acm.org/doi/10.1145/3627043.3659567
Gao JGebreegziabher SChoo KLi TPerrault SMalone T(2024)A Taxonomy for Human-LLM Interaction Modes: An Initial ExplorationExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650786(1-11)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3650786
Zheng CYuan KGuo BHadi Mogavi RPeng ZMa SMa X(2024)Charting the Future of AI in Project-Based Learning: A Co-Design Exploration with StudentsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642807(1-19)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642807
Wu GQian JCastelo Quispe SChen SRulff JSilva C(2024)ARTiST: Automated Text Simplification for Task Guidance in Augmented RealityProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642772(1-24)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642772
Ma SWang XLei YShi CYin MMa X(2024)“Are You Really Sure?” Understanding the Effects of Human Self-Confidence Calibration in AI-Assisted Decision MakingProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642671(1-20)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642671
Salimzadeh SHe GGadiraju U(2024)Dealing with Uncertainty: Understanding the Impact of Prognostic Versus Diagnostic Tasks on Trust and Reliance in Human-AI Decision MakingProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641905(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641905
Anuyah OWan RAdejoro CYeh TMetoyer RBadillo-Urquiola K(2023)Cultural Considerations in AI Systems for the Global South: A Systematic ReviewProceedings of the 4th African Human Computer Interaction Conference10.1145/3628096.3629046(125-134)Online publication date: 27-Nov-2023
https://dl.acm.org/doi/10.1145/3628096.3629046

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