research-article

The Implementation of a Digital Strategy in the Austrian Public Sector

Authors:

Noella Edelmann,

Ines MergelAuthors Info & Claims

dg.o '22: Proceedings of the 23rd Annual International Conference on Digital Government Research

Pages 391 - 399

https://doi.org/10.1145/3543434.3543640

Published: 14 September 2022 Publication History

Abstract

The European Commission's eGovernment report states that “eGovernment in Europe is characterized by a “virtuous circle”: public administrations develop better and better digital services because user demand is high; and more and more users access government services online because these services are available and easy to use” [1]. In this report, Austria ranks among the top five in the delivery of public services, high on indicators such as transparency and the key enablers that facilitate digital interactions between governments and users, help to standardize process flows and thus help both citizens and businesses in their dealings with the government. Yet in the most current Digital European Society Index Austria ranks only 10th and is described as being slow in improving the use of digital services, connectivity and integration of digital technology. In this study, we aim to investigate the strategies implemented for the digitalization of services and processes in Austrian public administrations in order to explain such incongruous scores.

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Cited By

Norling K(2024)Digital transformation or digital standstill? Status quo bias in Swedish public sector strategiesTransforming Government: People, Process and Policy10.1108/TG-04-2024-0078Online publication date: 23-Jul-2024
https://doi.org/10.1108/TG-04-2024-0078
Edelmann NAlbrecht V(2023)The Policy Cycle: a framework for knowledge management of practitioners' expertise and role in participatory processesFrontiers in Political Science10.3389/fpos.2023.12230135Online publication date: 14-Sep-2023
https://doi.org/10.3389/fpos.2023.1223013
Edelmann NSteiner KMisuraca G(2023)The View from the Inside: A Case Study on the Perceptions of Digital Transformation Phases in Public AdministrationsDigital Government: Research and Practice10.1145/35895074:2(1-18)Online publication date: 14-Jun-2023
https://dl.acm.org/doi/10.1145/3589507
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dg.o '22: Proceedings of the 23rd Annual International Conference on Digital Government Research

June 2022

499 pages

ISBN:9781450397490

DOI:10.1145/3543434

Copyright © 2022 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 14 September 2022

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dg.o 2022

dg.o 2022: The 23st Annual International Conference on Digital Government Research

June 15 - 17, 2022

Virtual Event, Republic of Korea

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Cited By

Norling K(2024)Digital transformation or digital standstill? Status quo bias in Swedish public sector strategiesTransforming Government: People, Process and Policy10.1108/TG-04-2024-0078Online publication date: 23-Jul-2024
https://doi.org/10.1108/TG-04-2024-0078
Edelmann NAlbrecht V(2023)The Policy Cycle: a framework for knowledge management of practitioners' expertise and role in participatory processesFrontiers in Political Science10.3389/fpos.2023.12230135Online publication date: 14-Sep-2023
https://doi.org/10.3389/fpos.2023.1223013
Edelmann NSteiner KMisuraca G(2023)The View from the Inside: A Case Study on the Perceptions of Digital Transformation Phases in Public AdministrationsDigital Government: Research and Practice10.1145/35895074:2(1-18)Online publication date: 14-Jun-2023
https://dl.acm.org/doi/10.1145/3589507
Parycek PSchmid VNovak A(2023)Artificial Intelligence (AI) and Automation in Administrative Procedures: Potentials, Limitations, and Framework ConditionsJournal of the Knowledge Economy10.1007/s13132-023-01433-315:2(8390-8415)Online publication date: 20-Jun-2023
https://doi.org/10.1007/s13132-023-01433-3

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