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Learning from Healthcare Providers’ Strategies: Designing Technology to Support Effective Child Patient-Provider Communication

Authors:

Ayse G. Buyuktur,

Sun Young ParkAuthors Info & Claims

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Article No.: 660, Pages 1 - 15

https://doi.org/10.1145/3411764.3445120

Published: 07 May 2021 Publication History

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Abstract

Effective patient-provider communication is critical to promote patient satisfaction, encourage patient involvement in care, and improve health outcomes. Although prior HCI works aim to enhance the dyadic communication by improving patients’ communication skills, little is known about healthcare providers’ communication work to facilitate effective communication with their child patients. Through semi-structured interviews with 10 healthcare providers and clinic observations, our study identified four strategies that providers used in their communication with patients: building rapport, developing familiarity with care settings, respecting patients’ communication modes and preferences, and delegating small decision-making and directing questions to patients. Based on these strategies, we discuss three key elements that providers value and work toward to achieve effective communication in pediatric care practice. Our study also uncovers the detailed process of how the providers develop their strategies to tailor their communication to the patients’ specific needs and preferences, and we describe design opportunities for communication technology.

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Cited By

Staehelin DDolata MStöckli LSchwabe G(2024)How Patient-generated Data Enhances Patient-Provider Communication in Chronic Care: A Field Study in Design Science Research (Preprint)JMIR Medical Informatics10.2196/57406Online publication date: 16-Feb-2024
https://doi.org/10.2196/57406
Ramesh SOuskine AKhorasani EEbrahimipour MFinestone HChan ARajabiyazdi F(2024)A Data Visualization Tool for Patients and Healthcare Providers to Communicate during Inpatient Stroke RehabilitationProceedings of the 50th Graphics Interface Conference10.1145/3670947.3670978(1-14)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3670947.3670978
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Learning from Healthcare Providers’ Strategies: Designing Technology to Support Effective Child Patient-Provider Communication
1. Applied computing

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cover image ACM Conferences

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

May 2021

10862 pages

ISBN:9781450380966

DOI:10.1145/3411764

General Chairs:
Yoshifumi Kitamura
Tohoku University, Japan
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Aaron Quigley
University of New South Wales, Australia
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Program Chairs:
Katherine Isbister
University of California Santa Cruz, USA
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Takeo Igarashi
The University of Tokyo, Japan
,
Publications Chairs:
Pernille Bjørn
University of Copenhagen, Denmark
,
Steven Drucker
Microsoft Research, USA

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Cited By

Staehelin DDolata MStöckli LSchwabe G(2024)How Patient-generated Data Enhances Patient-Provider Communication in Chronic Care: A Field Study in Design Science Research (Preprint)JMIR Medical Informatics10.2196/57406Online publication date: 16-Feb-2024
https://doi.org/10.2196/57406
Ramesh SOuskine AKhorasani EEbrahimipour MFinestone HChan ARajabiyazdi F(2024)A Data Visualization Tool for Patients and Healthcare Providers to Communicate during Inpatient Stroke RehabilitationProceedings of the 50th Graphics Interface Conference10.1145/3670947.3670978(1-14)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3670947.3670978
Yang ZXu XYao BRogers EZhang SIntille SShara NGao GWang D(2024)Talk2Care: An LLM-based Voice Assistant for Communication between Healthcare Providers and Older AdultsProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36596258:2(1-35)Online publication date: 15-May-2024
https://dl.acm.org/doi/10.1145/3659625
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Cha YGunal YWou ALee JNewman MPark S(2024)Shared Responsibility in Collaborative Tracking for Children with Type 1 Diabetes and their ParentsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642344(1-20)Online publication date: 11-May-2024
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