research-article

Trauma-informed Web Heuristics for Communication Designers

Authors:

Benjamin Lauren,

Kaitlyn NguyenAuthors Info & Claims

SIGDOC '21: Proceedings of the 39th ACM International Conference on Design of Communication

Pages 172 - 176

https://doi.org/10.1145/3472714.3473638

Published: 12 October 2021 Publication History

Abstract

The experience report reflects on our work developing trauma-informed (TI) web development heuristics in the context of a community of scholar-activist-practitioners called SEEN (Supporting Equity in Essential Needs). Our report introduces, defines, and situates TI heuristics we developed within communication design scholarship. Additionally, the report explains our process of both developing and working with the heuristics by sharing images of a web portal prototype meant to make basic needs resources more visible to students at a large R1 institution in the Midwest. Our report focuses on lessons learned and next steps for communication designers interested in adapting TI heuristics and approaches to their own work.

References

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Kelly, Shannon, Eric Rodriguez, Benjamin Lauren, and Stuart Blythe. (Forthcoming). Trauma-informed scholarship as a rhetorical methodology in digital research and design. In Crystal Van Kooten and Victor Del Hierro (eds) Methods and methodologies for research in digital writing and rhetoric. Colorado State University Open Press, WAC Clearinghouse.

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Melissa Eggleston. (2017). Trauma informed website resources. Retrieved from: https://www.melissaegg.com/blog/trauma-informed-website-resources

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Theresa Slate. (2021). Intro to trauma informed design: How trauma informed care can teach us to design responsibly and eliminate re-traumatization in our work. UXPA. Retrieved from: https://www.youtube.com/watch?v=UXfDWUA6_D0

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National Education Association. (n.d.). Whole student education. Retrieved from: https://www.nea.org/professional-excellence/student-engagement/whole-student-education

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Ginwright, Shawn. (2018). “The future of healing: Shifting from trauma informed care to healing centered engagement.” Retrieved from: https://medium.com/@ginwright/the-future-of-healing-shifting-from-trauma-informed-care-to-healing-centered-engagement-634f557ce69c

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[7]

Carello, Janice and Lisa D. Butler. (2014). Potentially perilous pedagogies: Teaching trauma is not the same as trauma-informed teaching. Journal of Trauma and Dissociation, 15(2), 153–168.

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Goldrick-Rab, Sara, Christine Baker-Smith, Vanessa Coca, Elizabeth Looker and Tiffani Williams. (2018). College and university basic needs insecurity: A national #RealCollege survey report. Retrieved from https://hope4college.com/college-and-university-basic-needs-insecurity-a-national-realcollege-survey-report/

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The Science of adult capabilities. (n.d.) Harvard Center on the Developing Child. Retrieved from: https://developingchild.harvard.edu/science/deep-dives/adult-capabilities/

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Dora Winley (2020). Racial trauma is a public health emergency. Psychology Today. Retrieved from: https://www.psychologytoday.com/us/blog/take-care-black-women/202006/racial-trauma-is-public-health-emergency

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Menakem. Resmaa. (2017). My grandmother's hands: Racialized trauma and the pathway to mending our hearts and bodies. Las Vegas: Central Recovery Press.

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Substance Abuse and Mental Health Services Administration. (2019). Trauma and violence. Retrieved from: https://www.samhsa.gov/trauma-violence

[13]

The Institute on Trauma and Trauma-Informed Care (2019). Trauma-Informed Organizational Change Manual. Retrieved from http://socialwork.buffalo.edu/social-research/institutes-centers/institute-on-trauma-and-trauma-informed-care.html

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Jakob Nielsen. (2021). 10 usability heuristics for information design. Retrieved from https://www.nngroup.com/articles/ten-usability-heuristics/

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Natasha Jones (2016). Narrative inquiry in human-centered design: Examining silence and voice to promote social justice in design scenarios. Journal of Technical Writing and Communication, 46(4): 471-492.

Cited By

Rabaan HDombrowski L(2024)Healing Structures: Sociotechnical Mechanisms for Centering Survivors of Domestic Violence within US-Based Marginalized CommunitiesProceedings of the ACM on Human-Computer Interaction10.1145/36870398:CSCW2(1-43)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687039
Razi ASeberger JAlsoubai ANaher NDe Choudhury MWisniewski P(2024)Toward Trauma-Informed Research Practices with Youth in HCI: Caring for Participants and Research Assistants When Studying Sensitive TopicsProceedings of the ACM on Human-Computer Interaction10.1145/36374118:CSCW1(1-31)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637411
Zheng WWalquist EDatey IZhou XBerishaj KMcdonald MParkhill MZhu DZytko D(2024)“It’s Not What We Were Trying to Get At, but I Think Maybe It Should Be”: Learning How to Do Trauma-Informed Design with a Data Donation Platform for Online Dating Sexual ViolenceProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642045(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642045
Show More Cited By

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cover image ACM Conferences

SIGDOC '21: Proceedings of the 39th ACM International Conference on Design of Communication

October 2021

402 pages

ISBN:9781450386289

DOI:10.1145/3472714

Copyright © 2021 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 12 October 2021

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SIGDOC '21: The 39th ACM International Conference on Design of Communication

October 12 - 14, 2021

Virtual Event, USA

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Cited By

Rabaan HDombrowski L(2024)Healing Structures: Sociotechnical Mechanisms for Centering Survivors of Domestic Violence within US-Based Marginalized CommunitiesProceedings of the ACM on Human-Computer Interaction10.1145/36870398:CSCW2(1-43)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687039
Razi ASeberger JAlsoubai ANaher NDe Choudhury MWisniewski P(2024)Toward Trauma-Informed Research Practices with Youth in HCI: Caring for Participants and Research Assistants When Studying Sensitive TopicsProceedings of the ACM on Human-Computer Interaction10.1145/36374118:CSCW1(1-31)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637411
Zheng WWalquist EDatey IZhou XBerishaj KMcdonald MParkhill MZhu DZytko D(2024)“It’s Not What We Were Trying to Get At, but I Think Maybe It Should Be”: Learning How to Do Trauma-Informed Design with a Data Donation Platform for Online Dating Sexual ViolenceProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642045(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642045
Abdulai A(2024)Is Generative AI Increasing the Risk for Technology‐Mediated Trauma Among Vulnerable Populations?Nursing Inquiry10.1111/nin.1268632:1Online publication date: 19-Nov-2024
https://doi.org/10.1111/nin.12686
Abdulai ANaghdali HTekie Ghirmay EAdam FBawafaa E(2023)Trauma-Informed Care in Digital Health Technologies: Protocol for a Scoping ReviewJMIR Research Protocols10.2196/4684212(e46842)Online publication date: 23-Jun-2023
https://doi.org/10.2196/46842

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