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ALTCAI: Enabling the Use of Embodied Conversational Agents to Deliver Informal Health Advice during Wizard of Oz Studies

Published: 27 July 2021 Publication History

Abstract

We present ALTCAI, a Wizard of Oz Embodied Conversational Agent that has been developed to explore the use of interactive agents as an effective and engaging tool for delivering health and well-being advice to expectant and nursing mothers in Nigeria. This paper briefly describes the motivation and context for its creation, ALTCAI’s various components, and presents a discussion on its adaptability and potential uses in other contexts, as well as on potential future work on extending its functionality.

References

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Ewart J. de Visser, Samuel S. Monfort, Kimberly Goodyear, Li Lu, Martin O’Hara, Mary R. Lee, Raja Parasuraman, and Frank Krueger. 2017. A Little Anthropomorphism Goes a Long Way: Effects of Oxytocin on Trust, Compliance, and Team Performance With Automated Agents. Human Factors 59, 1 (2017), 116–133. https://doi.org/10.1177/0018720816687205 arXiv:https://doi.org/10.1177/0018720816687205PMID: 28146673.
[2]
Ahmed Fadhil. 2018. Beyond Patient Monitoring: Conversational Agents Role in Telemedicine & Healthcare Support For Home-Living Elderly Individuals. CoRR abs/1803.06000(2018), 7 pages. arxiv:1803.06000http://arxiv.org/abs/1803.06000
[3]
Mary Ellen Foster. 2007. Enhancing Human-Computer Interaction with Embodied Conversational Agents. In Universal Access in Human-Computer Interaction. Ambient Interaction, Constantine Stephanidis (Ed.). Springer Berlin Heidelberg, Berlin, Heidelberg, 828–837.
[4]
Indrani Medhi, Somani Patnaik, Emma Brunskill, S.N. Nagasena Gautama, William Thies, and Kentaro Toyama. 2011. Designing Mobile Interfaces for Novice and Low-Literacy Users. ACM Trans. Comput.-Hum. Interact. 18, 1, Article 2 (May 2011), 28 pages. https://doi.org/10.1145/1959022.1959024
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Jahanzeb Sherwani, Nosheen Ali, Sarwat Mirza, Anjum Fatma, Yousuf Memon, Mehtab Karim, Rahul Tongia, and Roni Rosenfeld. 2007. HealthLine: Speech-based access to health information by low-literate users. In Proceedings of the 2007 International Conference on Information and Communication Technologies and Development (Bangalore, India) (ICTD ’07). IEEE, New York, NY, USA, 1–9. https://doi.org/10.1109/ICTD.2007.4937399
[6]
The World Health Organisation. 2017. 10 Ways to improve the quality of care in health facilities. Retrieved from https://www.who.int/en/news-room/feature-stories/detail/10-ways-to-improve-the-quality-of-care-in-health-facilities. (Accessed on 2021-04-13).
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The World Health Organisation. 2019. Maternal health in Nigeria: generating information for action. Retrieved from https://www.who.int/reproductivehealth/maternal-health-nigeria/en/. (Accessed on 2021-04-13).

Cited By

View all
  • (2024)Beyond Text and Speech in Conversational Agents: Mapping the Design Space of AvatarsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661563(1875-1894)Online publication date: 1-Jul-2024
  • (2023)Introduction to the Special Issue on Human-Centred AI in Healthcare: Challenges Appearing in the WildACM Transactions on Computer-Human Interaction10.1145/358996130:2(1-12)Online publication date: 1-Jun-2023

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Information

Published In

cover image ACM Other conferences
CUI '21: Proceedings of the 3rd Conference on Conversational User Interfaces
July 2021
262 pages
ISBN:9781450389983
DOI:10.1145/3469595
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 July 2021

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Author Tags

  1. embodied conversational agents
  2. virtual human
  3. wizard of oz

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  • Demonstration
  • Research
  • Refereed limited

Funding Sources

  • UK Department for International Development

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CUI '21

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Overall Acceptance Rate 34 of 100 submissions, 34%

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Cited By

View all
  • (2024)Beyond Text and Speech in Conversational Agents: Mapping the Design Space of AvatarsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661563(1875-1894)Online publication date: 1-Jul-2024
  • (2023)Introduction to the Special Issue on Human-Centred AI in Healthcare: Challenges Appearing in the WildACM Transactions on Computer-Human Interaction10.1145/358996130:2(1-12)Online publication date: 1-Jun-2023

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