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Moderation Visibility: Mapping the Strategies of Volunteer Moderators in Live Streaming Micro Communities

Authors:

Donghee Yvette Wohn,

Mashael AlmoqbelAuthors Info & Claims

IMX '21: Proceedings of the 2021 ACM International Conference on Interactive Media Experiences

Pages 61 - 72

https://doi.org/10.1145/3452918.3458796

Published: 23 June 2021 Publication History

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Abstract

Volunteer moderators actively engage in online content management, such as removing toxic content and sanctioning anti-normative behaviors in user-governed communities. The synchronicity and ephemerality of live-streaming communities pose unique moderation challenges. Based on interviews with 21 volunteer moderators on Twitch, we mapped out 13 moderation strategies and presented them in relation to the bad act, enabling us to categorize from proactive and reactive perspectives and identify communicative and technical interventions. We found that the act of moderation involves highly visible and performative activities in the chat and invisible activities involving coordination and sanction. The juxtaposition of real-time individual decision-making with collaborative discussions and the dual nature of visible and invisible activities of moderators provide a unique lens into a role that relies heavily on both the social and technical. We also discuss how the affordances of live-streaming contribute to these unique activities.

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IMX '21: Proceedings of the 2021 ACM International Conference on Interactive Media Experiences

June 2021

331 pages

ISBN:9781450383899

DOI:10.1145/3452918

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Published: 23 June 2021

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Bulat BWang HFujimoto SFrey S(2024)The psychology of volunteer moderators: Tradeoffs between participation, belonging, and norms in online community governanceNew Media & Society10.1177/14614448241259028Online publication date: 29-Jul-2024
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Seering JKhadka MHaghighi NYang TXi ZBernstein M(2024)Chillbot: Content Moderation in the BackchannelProceedings of the ACM on Human-Computer Interaction10.1145/36869418:CSCW2(1-26)Online publication date: 8-Nov-2024
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