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Scaling up chatbots for corporate service delivery systems

Authors:

Alistair Barros,

Renuka Sindhgatta,

Alireza NiliAuthors Info & Claims

Communications of the ACM, Volume 64, Issue 8

Pages 88 - 97

https://doi.org/10.1145/3446912

Published: 26 July 2021 Publication History

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Abstract

A future-state architectural strategy designed to support chatbot integration with service delivery systems.

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Cited By

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Bazan MGniazdowski TWolkiewicz DSarna JMarchwiany M(2024)Large Language Models for Data Extraction in Slot-Filling TasksSystem Dependability - Theory and Applications10.1007/978-3-031-61857-4_1(1-18)Online publication date: 14-Jun-2024
https://doi.org/10.1007/978-3-031-61857-4_1
Boiting MTschorn NSuravee SYordanova KHalek MJagoda FLüdtke SBurmann A(2024)eDEM-CONNECT: An Ontology-Based Chatbot for Family Caregivers of People with DementiaWireless Mobile Communication and Healthcare10.1007/978-3-031-60665-6_6(73-91)Online publication date: 28-Jun-2024
https://doi.org/10.1007/978-3-031-60665-6_6
Alahmari NMehmood RAlzahrani AYigitcanlar TCorchado J(2023)Autonomous and Sustainable Service Economies: Data-Driven Optimization of Design and Operations through Discovery of Multi-Perspective ParametersSustainability10.3390/su15221600315:22(16003)Online publication date: 16-Nov-2023
https://doi.org/10.3390/su152216003
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Index Terms

Scaling up chatbots for corporate service delivery systems
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
    2. Interaction paradigms
      1. Natural language interfaces

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Published In

Communications of the ACM Volume 64, Issue 8

August 2021

116 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/3477555

Editor:
Andrew A. Chien
Association for Computing Machinery, New York, NY

Issue’s Table of Contents

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 26 July 2021

Published in CACM Volume 64, Issue 8

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Bazan MGniazdowski TWolkiewicz DSarna JMarchwiany M(2024)Large Language Models for Data Extraction in Slot-Filling TasksSystem Dependability - Theory and Applications10.1007/978-3-031-61857-4_1(1-18)Online publication date: 14-Jun-2024
https://doi.org/10.1007/978-3-031-61857-4_1
Boiting MTschorn NSuravee SYordanova KHalek MJagoda FLüdtke SBurmann A(2024)eDEM-CONNECT: An Ontology-Based Chatbot for Family Caregivers of People with DementiaWireless Mobile Communication and Healthcare10.1007/978-3-031-60665-6_6(73-91)Online publication date: 28-Jun-2024
https://doi.org/10.1007/978-3-031-60665-6_6
Alahmari NMehmood RAlzahrani AYigitcanlar TCorchado J(2023)Autonomous and Sustainable Service Economies: Data-Driven Optimization of Design and Operations through Discovery of Multi-Perspective ParametersSustainability10.3390/su15221600315:22(16003)Online publication date: 16-Nov-2023
https://doi.org/10.3390/su152216003
Li WYigitcanlar TNili ABrowne W(2023)Tech Giants’ Responsible Innovation and Technology Strategy: An International Policy ReviewSmart Cities10.3390/smartcities60601536:6(3454-3492)Online publication date: 18-Dec-2023
https://doi.org/10.3390/smartcities6060153
Zhang XYu DLiu MWang Z(2022)A Novel Skill Model Supporting Complex and Reliable Interactions between Users, VPA and External Services2022 IEEE International Conference on Edge Computing and Communications (EDGE)10.1109/EDGE55608.2022.00028(133-142)Online publication date: Jul-2022
https://doi.org/10.1109/EDGE55608.2022.00028

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Converged Service Delivery: Modeling and Engineering

A Scenario of Service-Oriented Principles Adaptation to the Telecom Providers Service Delivery Platform

When should chatbots express humor? Exploring different influence mechanisms of humor on service satisfaction

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