abstract

Challenges and Opportunities of Leveraging Intelligent Conversational Assistant to Improve the Well-being of Older Adults

Authors:

Debaleena Chattopadhyay,

Anirudha JoshiAuthors Info & Claims

CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems

Pages 1 - 4

https://doi.org/10.1145/3334480.3381057

Published: 25 April 2020 Publication History

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Abstract

Recent advancements and economic feasibility have led to the widespread adoption of conversational digital assistants for everyday work. While research has focused on the use of these conversational assistants such as Siri, Google Assistant or Alexa, by young adults and families, very little work focuses on the acceptance and adaptability amongst the older adults. This SIG aims to discuss the use and benefits of these conversational digital assistants for the well being of older adults. The goals for this SIG are to: (i) explore the acceptance/adoption of voice-based conversational agents for older adults. (ii) explore anthropomorphism in the design of conversational digital assistants. (iii) understand triggers (scenarios of use) that can initiate the process of reminiscence thus leading to meaningful conversation. (iv) explore conversational User Experience. (v) explore the co-existence of non-conversational use cases.

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Wong NJeong SReddy MStamatis CLattie EJacobs M(2024)Voice Assistants for Mental Health Services: Designing Dialogues with Homebound Older AdultsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661536(844-858)Online publication date: 1-Jul-2024
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Ahire SOthman SRohs M(2024)Dual-Mode Interventions: Giving Agency to Knowledge Workers in Proactive Health InterventionsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665578(1-7)Online publication date: 8-Jul-2024
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Index Terms

Challenges and Opportunities of Leveraging Intelligent Conversational Assistant to Improve the Well-being of Older Adults
1. Human-centered computing
  1. Human computer interaction (HCI)

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CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems

April 2020

4474 pages

ISBN:9781450368193

DOI:10.1145/3334480

General Chairs:
Regina Bernhaupt
Eindhoven University of Technology, Netherlands
,
Florian 'Floyd' Mueller
Monash University, Australia
,
David Verweij
Newcastle University, UK
,
Josh Andres
RMIT, Australia
,
Program Chairs:
Joanna McGrenere
University of British Columbia, Canada
,
Andy Cockburn
University of Canterbury, New Zealand
,
Ignacio Avellino
University of Maryland Baltimore County, USA
,
Alix Goguey
Grenoble Alpes University, France
,
Pernille Bjørn
University of Copenhagen, Denmark
,
Shengdong (Shen) Zhao
National University of Singapore, Singapore
,
Briane Paul Samson
Future University Hakodate, Japan & De La Salle University, Philippines
,
Rafal Kocielnik
University of Washington, USA

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Published: 25 April 2020

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CHI '20: CHI Conference on Human Factors in Computing Systems

April 25 - 30, 2020

HI, Honolulu, USA

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Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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https://dl.acm.org/doi/10.1145/3656156.3663697
Wong NJeong SReddy MStamatis CLattie EJacobs M(2024)Voice Assistants for Mental Health Services: Designing Dialogues with Homebound Older AdultsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661536(844-858)Online publication date: 1-Jul-2024
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