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Agents to assist in finding help

Authors:

Adriana Vivacqua,

Henry LiebermanAuthors Info & Claims

CHI '00: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

Pages 65 - 72

https://doi.org/10.1145/332040.332408

Published: 01 April 2000 Publication History

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Abstract

When a novice needs help, often the best solution is to find a human expert who is capable of answering the novice's questions. But often, novices have difficulty characterizing their own questions and expertise and finding appropriate experts. Previous attempts to assist expertise location have provided matchmaking services, but leave the task of classifying knowledge and queries to be performed manually by the participants. We introduce Expert Finder, an agent that automatically classifies both novice and expert knowledge by autonomously analyzing documents created in the course of routine work. Expert Finder works in the domain of Java programming, where it relates a user's Java class usage to an independent domain model. User models are automatically generated that allow accurate matching of query to expert without either the novice or expert filling out skill questionnaires. Testing showed that automatically generated profiles matched well with experts' own evaluation of their skills, and we achieved a high rate of matching novice questions with appropriate experts.

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Cited By

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Ahasanuzzaman MOliva GHassan A(2023)Using knowledge units of programming languages to recommend reviewers for pull requests: an empirical studyEmpirical Software Engineering10.1007/s10664-023-10421-929:1Online publication date: 29-Dec-2023
https://doi.org/10.1007/s10664-023-10421-9
Lucas EOliveira TSchneider DAlencar P(2020)Knowledge-Oriented Models Based on Developer-Artifact and Developer-Developer InteractionsIEEE Access10.1109/ACCESS.2020.30424298(218702-218719)Online publication date: 2020
https://doi.org/10.1109/ACCESS.2020.3042429
Baltes SDiehl SLeavens GGarcia APăsăreanu C(2018)Towards a theory of software development expertiseProceedings of the 2018 26th ACM Joint Meeting on European Software Engineering Conference and Symposium on the Foundations of Software Engineering10.1145/3236024.3236061(187-200)Online publication date: 26-Oct-2018
https://dl.acm.org/doi/10.1145/3236024.3236061
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Agents to assist in finding help

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Published In

CHI '00: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

April 2000

587 pages

ISBN:1581132166

DOI:10.1145/332040

Chairmen:
Thea Turner
Motorola Labs
,
Gerd Szwillus
Univ. of Paderborn, Paderborn, Germany

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 April 2000

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CHI00

Sponsor:

SIGCHI

CHI00: Human Factors in Computing Systems

April 1 - 6, 2000

The Hague, The Netherlands

Acceptance Rates

CHI '00 Paper Acceptance Rate 72 of 336 submissions, 21%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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CHI '25

Sponsor:
sigchi

CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

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Cited By

View all

Ahasanuzzaman MOliva GHassan A(2023)Using knowledge units of programming languages to recommend reviewers for pull requests: an empirical studyEmpirical Software Engineering10.1007/s10664-023-10421-929:1Online publication date: 29-Dec-2023
https://doi.org/10.1007/s10664-023-10421-9
Lucas EOliveira TSchneider DAlencar P(2020)Knowledge-Oriented Models Based on Developer-Artifact and Developer-Developer InteractionsIEEE Access10.1109/ACCESS.2020.30424298(218702-218719)Online publication date: 2020
https://doi.org/10.1109/ACCESS.2020.3042429
Baltes SDiehl SLeavens GGarcia APăsăreanu C(2018)Towards a theory of software development expertiseProceedings of the 2018 26th ACM Joint Meeting on European Software Engineering Conference and Symposium on the Foundations of Software Engineering10.1145/3236024.3236061(187-200)Online publication date: 26-Oct-2018
https://dl.acm.org/doi/10.1145/3236024.3236061
Mungen AGundogan EAlhajj RKaya M(2018)A Novel Local Propagation Based Expert Finding Method2018 International Conference on Artificial Intelligence and Data Processing (IDAP)10.1109/IDAP.2018.8620860(1-7)Online publication date: Sep-2018
https://doi.org/10.1109/IDAP.2018.8620860
Mungen AGundogan EKaya M(2018)Finding Expert via Topical Affinity Propagation on Thesis Advisors2018 International Conference on Artificial Intelligence and Data Processing (IDAP)10.1109/IDAP.2018.8620839(1-5)Online publication date: Sep-2018
https://doi.org/10.1109/IDAP.2018.8620839
Stavrou GAdamidis PPapathanasiou J(2018)Computer Supported Team FormationDecision Support Systems VIII: Sustainable Data-Driven and Evidence-Based Decision Support10.1007/978-3-319-90315-6_10(119-131)Online publication date: 18-Apr-2018
https://doi.org/10.1007/978-3-319-90315-6_10
Kristensen EMøller A(2017)Type test scripts for TypeScript testingProceedings of the ACM on Programming Languages10.1145/31339141:OOPSLA(1-25)Online publication date: 12-Oct-2017
https://dl.acm.org/doi/10.1145/3133914
Swasey DGarg DDreyer D(2017)Robust and compositional verification of object capability patternsProceedings of the ACM on Programming Languages10.1145/31339131:OOPSLA(1-26)Online publication date: 12-Oct-2017
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Olakanmi OVassileva J(2017)Group Matching for Peer Mentorship in Small GroupsCollaboration and Technology10.1007/978-3-319-63874-4_6(65-80)Online publication date: 9-Jul-2017
https://doi.org/10.1007/978-3-319-63874-4_6
Courtin CTomasena MAnjum AZhao X(2016)A benchmarking platform for analyzing corpora of tracesProceedings of the 3rd IEEE/ACM International Conference on Big Data Computing, Applications and Technologies10.1145/3006299.3006303(178-186)Online publication date: 6-Dec-2016
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