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Speak out and annoy someone: experience with intelligent kiosks

Authors:

Andrew D. Christian,

Brian L. AveryAuthors Info & Claims

CHI '00: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

Pages 313 - 320

https://doi.org/10.1145/332040.332449

Published: 01 April 2000 Publication History

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Abstract

An intelligent kiosk is a public information kiosk that senses the presence of humans and communicates in a natural way. To examine issues of human-kiosk interaction, we have built and deployed two versions of intelligent kiosks. The first kiosk design combines machine vision to locate and track people in the vicinity with an animated talking head that focuses on clients and talks to them. The second kiosk design uses infrared and sonar sensors to sense clients and multiple interacting agents to communicate with the client.

The foremost lessons learned from public trials include (1) people are attracted to an animated face that watches them, (2) small mobile agents interact better with kiosk content than a single fixed face, (3) speaker-independent speech recognition is only useful in targeted applications, and (4) the quality of the content on the kiosk strongly influences the client's evaluation of the quality of the technology.

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Cited By

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Vatavu RUngurean OBilius L(2022)Interactive Public Displays and Wheelchair Users: Between Direct, Personal and Indirect, Assisted InteractionProceedings of the 35th Annual ACM Symposium on User Interface Software and Technology10.1145/3526113.3545662(1-17)Online publication date: 29-Oct-2022
https://dl.acm.org/doi/10.1145/3526113.3545662
Ghare MPafla MWong CWallace JScott SKoike HRatti CTakeuchi YFukuchi KScott SPlasencia D(2018)Increasing Passersby Engagement with Public Large Interactive DisplaysProceedings of the 2018 ACM International Conference on Interactive Surfaces and Spaces10.1145/3279778.3279789(19-32)Online publication date: 19-Nov-2018
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Vilaza GLiu CBengler BCapra LRogers YBratteteig TSandnes FBerget G(2018)Here, this and nextProceedings of the 10th Nordic Conference on Human-Computer Interaction10.1145/3240167.3240178(524-536)Online publication date: 29-Sep-2018
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Speak out and annoy someone: experience with intelligent kiosks

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Published In

CHI '00: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

April 2000

587 pages

ISBN:1581132166

DOI:10.1145/332040

Chairmen:
Thea Turner
Motorola Labs
,
Gerd Szwillus
Univ. of Paderborn, Paderborn, Germany

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Published: 01 April 2000

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CHI00

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CHI00: Human Factors in Computing Systems

April 1 - 6, 2000

The Hague, The Netherlands

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CHI '00 Paper Acceptance Rate 72 of 336 submissions, 21%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Vatavu RUngurean OBilius L(2022)Interactive Public Displays and Wheelchair Users: Between Direct, Personal and Indirect, Assisted InteractionProceedings of the 35th Annual ACM Symposium on User Interface Software and Technology10.1145/3526113.3545662(1-17)Online publication date: 29-Oct-2022
https://dl.acm.org/doi/10.1145/3526113.3545662
Ghare MPafla MWong CWallace JScott SKoike HRatti CTakeuchi YFukuchi KScott SPlasencia D(2018)Increasing Passersby Engagement with Public Large Interactive DisplaysProceedings of the 2018 ACM International Conference on Interactive Surfaces and Spaces10.1145/3279778.3279789(19-32)Online publication date: 19-Nov-2018
https://dl.acm.org/doi/10.1145/3279778.3279789
Vilaza GLiu CBengler BCapra LRogers YBratteteig TSandnes FBerget G(2018)Here, this and nextProceedings of the 10th Nordic Conference on Human-Computer Interaction10.1145/3240167.3240178(524-536)Online publication date: 29-Sep-2018
https://dl.acm.org/doi/10.1145/3240167.3240178
Poguntke RTasci CKorhonen OAlt FSchneegass S(2018)AVotarProceedings of the 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct10.1145/3236112.3236113(1-8)Online publication date: 3-Sep-2018
https://dl.acm.org/doi/10.1145/3236112.3236113
Robinson SPearson JAhire SAhirwar RBhikne BMaravi NJones MMandryk RHancock MPerry MCox A(2018)Revisiting “Hole in the Wall” ComputingProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3174072(1-11)Online publication date: 21-Apr-2018
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Hoffman DNovak T(2017)Consumer and Object Experience in the Internet of Things: An Assemblage Theory ApproachJournal of Consumer Research10.1093/jcr/ucx10544:6(1178-1204)Online publication date: 6-Oct-2017
https://doi.org/10.1093/jcr/ucx105
Mercado DBailly GPelachaud CKaye JDruin ALampe CMorris DHourcade J(2016)"Hold My Hand, Baby"Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems10.1145/2851581.2892463(1438-1444)Online publication date: 7-May-2016
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Müller JBailly GBossuyt THillgren NQuigley ADiamond SIrani PSubramanian S(2014)MirrorTouchProceedings of the 16th international conference on Human-computer interaction with mobile devices & services10.1145/2628363.2628379(319-328)Online publication date: 23-Sep-2014
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Iurgel IPetker AHerrmann BMartens CRibeiro P(2013)Living Chernoff FacesProceedings of the 10th International Conference on Advances in Computer Entertainment - Volume 825310.5555/2770015.2770070(552-555)Online publication date: 12-Nov-2013
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Kukka HOja HKostakos VGonçalves JOjala TMackay WBrewster SBødker S(2013)What makes you clickProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/2470654.2466225(1699-1708)Online publication date: 27-Apr-2013
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