research-article

Evaluation of Capability Level and Improvements Prioritization on Device Accreditation Services Based On CMMI-SVC Framework Continuous Representation

Authors:

Nanda N. Hadyan,

Eko K. Budiardjo,

Yuki Alqadri,

Alex FerdinansyahAuthors Info & Claims

APIT '19: Proceedings of the 2019 Asia Pacific Information Technology Conference

Pages 84 - 90

https://doi.org/10.1145/3314527.3314541

Published: 25 January 2019 Publication History

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Abstract

The need for an information technology system that is adaptive to business change, encouraging many companies to provide the optimal quality of information technology systems. XYZ CORP. is a managed service provider company, currently has problems in providing device accreditation services. Device accreditation service is a testing service of information technology devices. The purpose of this study is to establish the priority of process improvement in the presentation of device accreditation services. To overcome this problem, this research uses CMMI-SVC framework with continuous representation. There are 4 stages: rating of company needs, process area ranking in line with company requirement, capability evaluation in selected area process and priority of recommendation of improvement. The company needs assessment and process area ranking is determined using correlation matrix QFD. Then evaluated the process area with SCAMPI-C tools. It was found that the five selected process areas have not run all specific practice so that it only has level 0 capability level. Recommendation determination using pareto analysis to get recommendations that solve problems in process of service accreditation service significantly. The recommendations resulted in the design of procedures for device accreditation services.

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Cited By

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Ahmad AArshah RKamaludin A(2021)Information Technology Hardware Services based on the Service Quality dimension to the IT Hardware Support Services: A Conceptual Framework2021 International Conference on Software Engineering & Computer Systems and 4th International Conference on Computational Science and Information Management (ICSECS-ICOCSIM)10.1109/ICSECS52883.2021.00026(104-108)Online publication date: Aug-2021
https://doi.org/10.1109/ICSECS52883.2021.00026
Permana RBudiardjo EFerdinansyah A(2019)Assessment of Software Engineering Process Based on CMMI-QFD FrameworkProceedings of the 2019 2nd International Conference on Intelligent Science and Technology10.1145/3354142.3354150(42-46)Online publication date: 10-Jul-2019
https://dl.acm.org/doi/10.1145/3354142.3354150

Index Terms

Evaluation of Capability Level and Improvements Prioritization on Device Accreditation Services Based On CMMI-SVC Framework Continuous Representation
1. Hardware
  1. Communication hardware, interfaces and storage
    1. Networking hardware

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Published In

APIT '19: Proceedings of the 2019 Asia Pacific Information Technology Conference

January 2019

107 pages

ISBN:9781450366212

DOI:10.1145/3314527

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

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Publication History

Published: 25 January 2019

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APIT 2019

APIT 2019: 2019 Asia Pacific Information Technology Conference

January 25 - 27, 2019

Jeju Island, Republic of Korea

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Ahmad AArshah RKamaludin A(2021)Information Technology Hardware Services based on the Service Quality dimension to the IT Hardware Support Services: A Conceptual Framework2021 International Conference on Software Engineering & Computer Systems and 4th International Conference on Computational Science and Information Management (ICSECS-ICOCSIM)10.1109/ICSECS52883.2021.00026(104-108)Online publication date: Aug-2021
https://doi.org/10.1109/ICSECS52883.2021.00026
Permana RBudiardjo EFerdinansyah A(2019)Assessment of Software Engineering Process Based on CMMI-QFD FrameworkProceedings of the 2019 2nd International Conference on Intelligent Science and Technology10.1145/3354142.3354150(42-46)Online publication date: 10-Jul-2019
https://dl.acm.org/doi/10.1145/3354142.3354150

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Capability Representation of Networked Appliance Services

Business-oriented software process improvement based on CMMI using QFD

Dynamic binding framework for open device services