research-article

Measurement of Maintenance Performance Using Six Sigma Maintenance Scorecard Method (Case Study in PT X Aircraft Service Maintenance Workshop)

Authors:

Erlinda Muslim,

Rani Edina Kusumawati,

Vanya CendanaAuthors Info & Claims

ICIBE '19: Proceedings of the 5th International Conference on Industrial and Business Engineering

Pages 273 - 277

https://doi.org/10.1145/3364335.3364373

Published: 27 September 2019 Publication History

Abstract

Maintenance performance assessment is important to be done because it is considered as one of the biggest costs in a company. Maintenance turns thing into its best performance so it is necessary to do maintenance. There are many tools to evaluate maintenance performance, one of them is Maintenance Scorecard. Combination between Six Sigma and Maintenance Scorecard can help evaluate maintenance performance with the calculation of DPMO and sigma level. Six Sigma Maintenance Scorecard has been proven to be an effective tool to evaluate maintenance performance according to previous research. Six Sigma Maintenance Scorecard used European Standard Maintenance Key Performance Indicators. There are 21 relevant indicators to the company, but only 9 were included in this research because of limitation. Results were measured using temporary Six Sigma Maintenance Scorecard in PT X Aircraft Services. It was still a temporary scorecard because there are some indicators that should be included too. Furthermore, this research also gives recommendation of aspects that should be improved and suggestions for both future research and PT X Aircraft Services.

References

[1]

Aditya Parida, U. K. (2006). Maintenance Performance Measurement (MPM): Issues and Challenges. Journal of Quality in Maintenance Engineering, 12(3), 239--251.

[2]

Agniya Khoiri. (2016, May 24). Lima Faktor Penyebab Terjadinya Kecelakaan Pesawat. Retrieved from CNN Indonesia: https://www.cnnindonesia.com/gaya-hidup/20160524100733-269-133019/lima-faktor-penyebab-terjadinya-kecelakaan-pesawat

[3]

Alsyouf, I. (2006). Measuring Maintenance Performance Using a Balanced Scorecard Approach. Journal of Quality in Maintenance Engineering, 12(2), 133--149.

[4]

Antti Salonen, M. D. (2011). Cost of Poor Maintenance: A Concept for Maintenance Performance Improvement. Journal of Quality in Maintenance Engineering, 17(1), 63--73.

[5]

Arts, R., Knapp, G., & Mann, L. (1998). Some aspects of measuring maintenance performance in the process industry. Journal of Quality in Maintenance Engineering, 4, 6--11.

[6]

Brojo, F., Cabrita, C., Matias, J., Fonseca, D., & Vaz, P. (2014). Six Sigma Maintenance Scorecard Methodology and Case Study. ResearchGate.

[7]

Gupta, P. (2004). Six Sigma Business Scorecard: Ensuring Performance for Profit. New York: McGraw Hill.

[8]

International Electrotechnical Vocabulary. (2006). International Electrotechnical Commission. 191-07-01

[9]

Maintenance - Maintenance Key Performance Indicators. (2007). British Standard.

[10]

Nistanto, R. K. (2016, December 30). Jumlah Kecelakaan Pesawat di Indonesia Naik 2 Kali Lipat dalam 2 Tahun. Retrieved from KOMPAS.COM: https://tekno.kompas.com/read/2016/12/30/17040067/jumlah.kecelakaan.pesawat.di.indonesia.naik.2.kali.lipat.dalam.2.tahun

[11]

Parida, A., & Kumar, U. (2006). Maintenance performance measurement (MPM): issues and challenges. Journal of Quality in Maintenance Engineering, 12, 239--251.

[12]

Rina Widiastuti. (2018, February 20). Jumlah Penumpang Pesawat Sepanjang 2017 Tumbuh 9,5 Persen. Retrieved from TEMPO.CO: https://bisnis.tempo.co/read/1062355/jumlah-penumpang-pesawat-sepanjang-2017-tumbuh-95-persen.

[13]

Silva, C., Cabrita, C., & Matias, J. (2008). Proactive Reliability Maintenance: a case study concerning maintenance service costs. Journal of Quality in Maintenance Engineering, 14, 343--355.

[14]

Tsang, A. (1998). A strategic approach to managing maintenance performance. Journal of Quality in Maintenance Engineering, 4, 87--94.

[15]

Tsang, A., Jardine, A., & Kolodny, H. (1999). Measuring maintenance performance: a holistic approach. Journal of Quality in Maintenance Engineering, 19, 691--715.

[16]

Vaz, P. (2009). Six Sigma Industrial Maintenance. Statistic Basis, Methodologies, Case Study of an Automotive Multinational Factory. Thesis, University of Beira Interior, Electromechanical Engineering, Covilhã

Cited By

Satrio RNurdin RGunawan G(2023)Analisis Proses Assembly Core External Engine dengan Metode Six Sigma untuk Mengurangi Delay Maintenance di PT. GMF AeroAsiaAngkasa: Jurnal Ilmiah Bidang Teknologi10.28989/angkasa.v15i2.179415:2(177)Online publication date: 6-Nov-2023
https://doi.org/10.28989/angkasa.v15i2.1794

Index Terms

Measurement of Maintenance Performance Using Six Sigma Maintenance Scorecard Method (Case Study in PT X Aircraft Service Maintenance Workshop)
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Project and people management
        Project management techniques

Recommendations

Condition-based maintenance and production speed optimization under limited maintenance capacity
Abstract
Many industrial facilities consist of multiple units working in parallel to reach a production target or to maximize production revenues. These units deteriorate due to stress that is often dependent on the production speed, and thus maintenance ...
Highlights
- Simultaneous optimization of condition-based maintenance and production speed.
- Maintenance takes considerable time; at most one unit can be maintained at a time.
- Deterioration levels of units are desynchronized when there is a ...
Service accessibility strategy for aircraft maintenance routing with interorganizational collaborations on outsourcing maintenance
Highlights
- Aircraft maintenance routing problem is studied under MRO outsourcing mode.
- Individual heavy maintenance specifications are considered in the model.
- Maintenance collaboration protocol and service capability evaluation mechanism are ...
Abstract
Airline companies are increasingly outsourcing their fleets’ heavy maintenance to independent maintenance service providers. This paper investigates the aircraft maintenance routing problem (AMRP) under the Maintenance, Repair, and Overhaul (MRO) ...
Maintenance and repair: a simulation model for field service with condition-based maintenance
WSC '02: Proceedings of the 34th conference on Winter simulation: exploring new frontiers

In this paper, we consider field service in which service providers are responsible for maintaining equipment performance. To do so, preventive maintenance work is usually required in addition to repairs. Field service managers are often faced with the ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Other conferences

ICIBE '19: Proceedings of the 5th International Conference on Industrial and Business Engineering

September 2019

398 pages

ISBN:9781450376532

DOI:10.1145/3364335

Copyright © 2019 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

In-Cooperation

The Hong Kong Polytechnic: The Hong Kong Polytechnic University

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 27 September 2019

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article
Research
Refereed limited

Funding Sources

Universitas Indonesia award number(s): PITTA (Publikasi Internasional Terindeks untuk Tugas Akhir) NKB-0726/UN2.R3.1/HKP.05.00/2019

Conference

ICIBE 2019

ICIBE 2019: 2019 The 5th International Conference on Industrial and Business Engineering

September 27 - 29, 2019

Hong Kong, Hong Kong

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

1
Total Citations
View Citations
136
Total Downloads

Downloads (Last 12 months)8
Downloads (Last 6 weeks)1

Reflects downloads up to 25 Nov 2024

Other Metrics

View Author Metrics

Citations

Cited By

Satrio RNurdin RGunawan G(2023)Analisis Proses Assembly Core External Engine dengan Metode Six Sigma untuk Mengurangi Delay Maintenance di PT. GMF AeroAsiaAngkasa: Jurnal Ilmiah Bidang Teknologi10.28989/angkasa.v15i2.179415:2(177)Online publication date: 6-Nov-2023
https://doi.org/10.28989/angkasa.v15i2.1794

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents