research-article

Understanding Decision-Making in Recruitment: Opportunities and Challenges for Information Technology

Authors:

Ekaterina Olshannikova,

Aki LindbergAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue GROUP

Article No.: 242, Pages 1 - 22

https://doi.org/10.1145/3361123

Published: 05 December 2019 Publication History

Abstract

Although the composition of individuals can strongly affect the success of professional collaboration, organizations often struggle with their so-called social matching decisions. For example, when recruiting new people to an organization, the decision-making is often reduced to intuitively matching individuals based on vague descriptions of projects or positions. The role of technology in recruiting is typically confined to gathering and presenting simple candidate profiles. We argue that many issues in recruitment boil down to lack of understanding the process of decision-making from social matching perspective, covering aspects like identification of relevant selection criteria and choice of the most suitable candidate. To better understand the appropriate roles of information technology (IT) in this domain, we interviewed 21 expert matchmakers, such as HR specialists and headhunters. Based on qualitative analysis of their experiences, we provide a bottom-up framework of the decision-making stages in recruitment, focusing on the pertinent challenges from the perspective of social matching. The findings indicate that, particularly, the epistemic asymmetry between the recruiter and candidates regarding the expected qualities calls for deliberation throughout the decision-making process. Matchmakers also struggle between contradictory ideals of agility and holistic decision-making. Based on the findings and relevant literature, we propose six roles that IT could play in social matching decisions in recruitment.

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Cited By

Joel M RThenmozhi EJeya MMeenakshi LElakya VDevi RRejees JHemalatha DDivyalakshmi V(2024)Harnessing the Transformative Power of AI for Enhanced Disaster Prediction and Comprehensive Risk Assessment.Harnessing AI in Geospatial Technology for Environmental Monitoring and Management10.4018/979-8-3693-8104-5.ch008(177-200)Online publication date: 13-Dec-2024
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Espinoza-Acero HGalarza-Minaya TVidal E(2024)Exploring the Role of Chatbots in the Recruitment Process in Latin AmericaRevista de Gestão Social e Ambiental10.24857/rgsa.v18n1-16618:1(e07047)Online publication date: 25-Jun-2024
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Index Terms

Understanding Decision-Making in Recruitment: Opportunities and Challenges for Information Technology
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue GROUP

GROUP

December 2019

425 pages

EISSN:2573-0142

DOI:10.1145/3375021

Editors:
Cliff Lampe
University of Michigan
,
Jeff Nichols
Google
,
Karrie Karahalios
University of Illinois Urbana-Champaign
,
Geraldine Fitzpatrick
Vienna University of Technology
,
Uichin Lee
KAIST
,
Andres Monroy-Hernandez
Microsoft Research

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Published: 05 December 2019

Published in PACMHCI Volume 3, Issue GROUP

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Joel M RThenmozhi EJeya MMeenakshi LElakya VDevi RRejees JHemalatha DDivyalakshmi V(2024)Harnessing the Transformative Power of AI for Enhanced Disaster Prediction and Comprehensive Risk Assessment.Harnessing AI in Geospatial Technology for Environmental Monitoring and Management10.4018/979-8-3693-8104-5.ch008(177-200)Online publication date: 13-Dec-2024
https://doi.org/10.4018/979-8-3693-8104-5.ch008
Bhanumathi PBasu SB. S(2024)Artificial Intelligence and Machine Learning-Powered Recruitment for Smart HiringGlobal Practices on Effective Talent Acquisition and Retention10.4018/979-8-3693-1938-3.ch002(17-36)Online publication date: 28-Jun-2024
https://doi.org/10.4018/979-8-3693-1938-3.ch002
Espinoza-Acero HGalarza-Minaya TVidal E(2024)Exploring the Role of Chatbots in the Recruitment Process in Latin AmericaRevista de Gestão Social e Ambiental10.24857/rgsa.v18n1-16618:1(e07047)Online publication date: 25-Jun-2024
https://doi.org/10.24857/rgsa.v18n1-166
Wang PHu SWen BLu Z(2024)“There is a Job Prepared for Me Here”: Understanding How Short Video and Live-streaming Platforms Empower Ageing Job Seekers in ChinaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642959(1-14)Online publication date: 11-May-2024
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