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Evaluation of Pacing for Dialog Robots to Build Trust Relationships with Human Users

Authors:

Norihiro HagitaAuthors Info & Claims

HAI '19: Proceedings of the 7th International Conference on Human-Agent Interaction

Pages 300 - 302

https://doi.org/10.1145/3349537.3352799

Published: 25 September 2019 Publication History

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Abstract

This paper proposes a pacing system that makes dialog robots mimic the pacing technique in order to promote trust relationships between humans and robots. Pacing is a communicative technique that synchronizes breathing or how to speak with a person to build relationships among humans. The experiment was performed by comparing the impression of human subjects' conversation with a robot when the pacing system was applied or not applied. The evaluation used both subjective and objective perspectives. From the subjective perspective, the results show significant differences for the questionnaire items concerning "feeling friendliness," "feeling fun," "feeling an emotional connection," "feeling synchrony," "motivation to use" and "listening to the user" between the with and without pacing conditions. Also, from the objective perspective, there is a significant difference in sympathetic activity in heart rate variability.

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Cited By

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Katsuki RAndo MOtsu KIzumi T(2023)Introducing Playing Catch to Motivate Interaction with Communication RobotsHuman-Computer Interaction10.1007/978-3-031-35602-5_6(79-91)Online publication date: 9-Jul-2023
https://doi.org/10.1007/978-3-031-35602-5_6
Nishimura SKimata DSato WKanbara MFujimoto YKato HHagita N(2020)Positive Emotion Amplification by Representing Excitement Scene with TV Chat AgentsSensors10.3390/s2024733020:24(7330)Online publication date: 21-Dec-2020
https://doi.org/10.3390/s20247330

Index Terms

Evaluation of Pacing for Dialog Robots to Build Trust Relationships with Human Users
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
    2. Interaction paradigms
      1. Graphical user interfaces
  2. Interaction design

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Information & Contributors

Information

Published In

HAI '19: Proceedings of the 7th International Conference on Human-Agent Interaction

September 2019

341 pages

ISBN:9781450369220

DOI:10.1145/3349537

General Chairs:
Natsuki Oka
Kyoto Institute of Technology, Japan
,
Tomoko Koda
Osaka Institute of Technology, Japan
,
Program Chairs:
Mohammad Obaid
University of New South Wales, Australia
,
Hideyuki Nakanishi
Osaka University, Japan
,
Omar Mubin
Western Sydney University, Australia
,
Kazuaki Tanaka
Kyoto Institute of Technology, Japan

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 September 2019

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Poster

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Japan Society for the Promotion of Science
Research Complex Promotion Program

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HAI '19

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SIGCHI

HAI '19: 7th International Conference on Human-Agent Interaction

October 6 - 10, 2019

Kyoto, Japan

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HAI '19 Paper Acceptance Rate 25 of 68 submissions, 37%;

Overall Acceptance Rate 121 of 404 submissions, 30%

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Cited By

View all

Katsuki RAndo MOtsu KIzumi T(2023)Introducing Playing Catch to Motivate Interaction with Communication RobotsHuman-Computer Interaction10.1007/978-3-031-35602-5_6(79-91)Online publication date: 9-Jul-2023
https://doi.org/10.1007/978-3-031-35602-5_6
Nishimura SKimata DSato WKanbara MFujimoto YKato HHagita N(2020)Positive Emotion Amplification by Representing Excitement Scene with TV Chat AgentsSensors10.3390/s2024733020:24(7330)Online publication date: 21-Dec-2020
https://doi.org/10.3390/s20247330

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