panel

Citizen-oriented digital transformation in the public sector

Authors:

Keegan McBrideAuthors Info & Claims

dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age

Article No.: 122, Pages 1 - 3

https://doi.org/10.1145/3209281.3209294

Published: 30 May 2018 Publication History

Abstract

Digital transformation has emerged as a term that describes the departure from digitization efforts to a full stack revision of the policies, processes and services in order to create simpler user experiences for citizens and frontline workers. While previous waves of digitization focused on the transition from analog to (parallel) digital services to increase efficiency and effectiveness of government services, digital transformation aims to redesign and reengineer government services from the ground up to fulfill changing user needs. At the center of these efforts are users --- both internal and external users --- of digital services who are included in the digital transformation efforts. This panel therefore brings together four aspects of digital transformation: a) dynamic capabilities as a precondition for digital transformation; b) co-design of digital services with users; c) digital co-production and co-creation to increase legitimacy of digital services; and d) co-creation with open data to improve digital service delivery

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Cited By

Kesar BJoseph S(2025)Navigating the Digital Wave Equipping Public Officials for Technology- Driven GovernanceDigital Competency Development for Public Officials10.4018/979-8-3693-6547-2.ch010(251-280)Online publication date: 24-Jan-2025
https://doi.org/10.4018/979-8-3693-6547-2.ch010
Liu JLi F(2025)Rural Revitalization Driven by Digital Infrastructure: Mechanisms and Empirical VerificationJournal of Digital Economy10.1016/j.jdec.2025.01.002Online publication date: Jan-2025
https://doi.org/10.1016/j.jdec.2025.01.002
Nouria K(2024)The Role of Digital Transformation in Achieving Economic Well-being the Case of AlgeriaWSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS10.37394/23207.2024.21.13921(1698-1712)Online publication date: 9-Aug-2024
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Index Terms

Citizen-oriented digital transformation in the public sector
1. Applied computing
  1. Computers in other domains
    1. Computing in government
      1. E-government

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Published In

cover image ACM Other conferences

dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age

May 2018

889 pages

ISBN:9781450365260

DOI:10.1145/3209281

Conference Chairs:
Marijn Janssen
Delft University of Technology, Netherlands
,
Soon Ae Chun
City University of New York (CUNY), USA
,
Vishanth Weerakkody
Bradford University, UK
,
Editors:
Anneke Zuiderwijk
Delft University of Technology, Netherlands
,
Charles C. Hinnant
Florida State University, USA

Copyright © 2018 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 30 May 2018

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dg.o '18

dg.o '18: 19th Annual International Conference on Digital Government Research

May 30 - June 1, 2018

Delft, The Netherlands

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Overall Acceptance Rate 150 of 271 submissions, 55%

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Cited By

Kesar BJoseph S(2025)Navigating the Digital Wave Equipping Public Officials for Technology- Driven GovernanceDigital Competency Development for Public Officials10.4018/979-8-3693-6547-2.ch010(251-280)Online publication date: 24-Jan-2025
https://doi.org/10.4018/979-8-3693-6547-2.ch010
Liu JLi F(2025)Rural Revitalization Driven by Digital Infrastructure: Mechanisms and Empirical VerificationJournal of Digital Economy10.1016/j.jdec.2025.01.002Online publication date: Jan-2025
https://doi.org/10.1016/j.jdec.2025.01.002
Nouria K(2024)The Role of Digital Transformation in Achieving Economic Well-being the Case of AlgeriaWSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS10.37394/23207.2024.21.13921(1698-1712)Online publication date: 9-Aug-2024
https://doi.org/10.37394/23207.2024.21.139
Demircan M(2024)IT Outsourcing Vendor Selection for Digital Transformation Projects in Public Sector using Interval-Valued Spherical Fuzzy AHPSakarya University Journal of Science10.16984/saufenbilder.115676728:6(1267-1284)Online publication date: 31-Dec-2024
https://doi.org/10.16984/saufenbilder.1156767
Jonathan GReychav I(2024)Workforce Agility and Digital Transformation in the Public SectorProceedings of the 2024 Computers and People Research Conference10.1145/3632634.3655869(1-4)Online publication date: 29-May-2024
https://dl.acm.org/doi/10.1145/3632634.3655869
Ciancarini PGiancarlo RGrimaudo G(2024)Digital Transformation in the Public Administrations: A Guided Tour for Computer ScientistsIEEE Access10.1109/ACCESS.2024.336307512(22841-22865)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3363075
Faro BAbedin BCetindamar DDaneshgar F(2024)Dynamic capabilities for nimbleness and resilience in a continuous digital transformation: action design research in an Australian financial services organisationJournal of Enterprise Information Management10.1108/JEIM-10-2023-056737:4(1206-1226)Online publication date: 11-Jun-2024
https://doi.org/10.1108/JEIM-10-2023-0567
Rudmark DLindgren RSchultze U(2024)Open data platforms: Design principles for embracing outlaw innovatorsThe Journal of Strategic Information Systems10.1016/j.jsis.2024.10185033:3(101850)Online publication date: Sep-2024
https://doi.org/10.1016/j.jsis.2024.101850
Almazrouei FElias Sarker AZervopoulos PYousaf S(2024)Organizational Structure, Agility, and Public Value-Driven Innovation Performance in the UAE Public ServicesHeliyon10.1016/j.heliyon.2024.e33261(e33261)Online publication date: Jun-2024
https://doi.org/10.1016/j.heliyon.2024.e33261
Danaeefard HKazemi SKarimi M(2024)Exploring the Challenges of Digital Transformation in the Iranian Public Sector: A Qualitative StudyPublic Organization Review10.1007/s11115-024-00776-y24:3(1077-1103)Online publication date: 1-Jun-2024
https://doi.org/10.1007/s11115-024-00776-y
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