abstract

Understanding Turkish NGOs' Digital Technology Use in Helping Refugees in Turkey

Authors:

Bilgen Turkay,

Selen TurkayAuthors Info & Claims

CHI EA '19: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: LBW0125, Pages 1 - 6

https://doi.org/10.1145/3290607.3312984

Published: 02 May 2019 Publication History

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Abstract

According to the UN Refugee Agency, there are about 22 million people considered refugees around the world. Since the beginning of the Syrian crisis in 2011 alone, approximately 11 million Syrians left their homes and sought refuge in other counties, mostly nearby countries such as Lebanon and Turkey. There are more than 3.7 million Syrian refugees in Turkey. Non-governmental organizations (NGOs) have a critical role in refugees' lives, their access to services, and integration into communities. In this study, we investigated the barriers NGOs encounter in their work with refugees and the types of information communication technologies they use in the process. Semi-structured interviews with participants from eight Turkish NGOs revealed that digital technologies have a fundamental role in their activities. They use them in three main ways including as tools to help them become knowledge brokers between Turkish communities and refugee communities. Our findings provide insights on NGOs' digital technology use and pave a path for future studies.

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Cited By

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Ekmekcioglu CChandra PAhmed S(2023)A Matter of Time: Anticipation Work and Digital Temporalities in Refugee Humanitarian Assistance in TurkeyProceedings of the ACM on Human-Computer Interaction10.1145/35794557:CSCW1(1-36)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579455
Alshurafa MAboramadan MHaniffa R(2023)Digital Postcolonialism and NGO Accountability During COVID-19: Evidence from the Gaza StripThe British Accounting Review10.1016/j.bar.2023.101203(101203)Online publication date: Mar-2023
https://doi.org/10.1016/j.bar.2023.101203
Seguin JVarghese DAnwar MBartindale TOlivier P(2022)Co-designing Digital Platforms for Volunteer-led Migrant Community Welfare SupportProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533544(247-262)Online publication date: 13-Jun-2022
https://dl.acm.org/doi/10.1145/3532106.3533544
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Index Terms

Understanding Turkish NGOs' Digital Technology Use in Helping Refugees in Turkey
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Social media

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Published In

CHI EA '19: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

3673 pages

ISBN:9781450359719

DOI:10.1145/3290607

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

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Published: 02 May 2019

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May 4 - 9, 2019

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Ekmekcioglu CChandra PAhmed S(2023)A Matter of Time: Anticipation Work and Digital Temporalities in Refugee Humanitarian Assistance in TurkeyProceedings of the ACM on Human-Computer Interaction10.1145/35794557:CSCW1(1-36)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579455
Alshurafa MAboramadan MHaniffa R(2023)Digital Postcolonialism and NGO Accountability During COVID-19: Evidence from the Gaza StripThe British Accounting Review10.1016/j.bar.2023.101203(101203)Online publication date: Mar-2023
https://doi.org/10.1016/j.bar.2023.101203
Seguin JVarghese DAnwar MBartindale TOlivier P(2022)Co-designing Digital Platforms for Volunteer-led Migrant Community Welfare SupportProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533544(247-262)Online publication date: 13-Jun-2022
https://dl.acm.org/doi/10.1145/3532106.3533544
Fisher K(2022)People First, Data Second: A Humanitarian Research Framework for Fieldwork with Refugees by War ZonesComputer Supported Cooperative Work10.1007/s10606-022-09425-831:2(237-297)Online publication date: 1-Jun-2022
https://dl.acm.org/doi/10.1007/s10606-022-09425-8
Genel Z(2021)Understanding Informal Communication Environment Effect on Social InclusionIBAD Sosyal Bilimler Dergisi10.21733/ibad.945952(457-474)Online publication date: 1-Dec-2021
https://doi.org/10.21733/ibad.945952

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Characterization of Syrian refugees with work permit applications in Turkey: A data mining based methodology

Promoting participatory community building in refugee camps with mapping technology

Refugees & HCI SIG: Situating HCI Within Humanitarian Research

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