research-article

Making Sense of Group Chat through Collaborative Tagging and Summarization

Authors:

Justin CranshawAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 2, Issue CSCW

Article No.: 196, Pages 1 - 27

https://doi.org/10.1145/3274465

Published: 01 November 2018 Publication History

Abstract

While group chat is becoming increasingly popular for team collaboration, these systems generate long streams of unstructured back-and-forth discussion that are difficult to comprehend. In this work, we investigate ways to enrich the representation of chat conversations, using techniques such as tagging and summarization, to enable users to better make sense of chat. Through needfinding interviews with 15 active group chat users, who were shown mock-up alternative chat designs, we found the importance of structured representations, including signals such as discourse acts. We then developed Tilda, a prototype system that enables people to collaboratively enrich their chat conversation while conversing. From lab evaluations, we examined the ease of marking up chat using Tilda as well as the effectiveness of Tilda-enabled summaries for getting an overview. From a field deployment, we found that teams actively engaged with Tilda both for marking up their chat as well as catching up on chat.

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Seering JKhadka MHaghighi NYang TXi ZBernstein M(2024)Chillbot: Content Moderation in the BackchannelProceedings of the ACM on Human-Computer Interaction10.1145/36869418:CSCW2(1-26)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686941
Aghahoseini PDavid MBunt A(2024)Investigating the Role of Real-Time Chat Summaries in Supporting Live StreamersProceedings of the 50th Graphics Interface Conference10.1145/3670947.3670980(1-12)Online publication date: 3-Jun-2024
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Index Terms

Making Sense of Group Chat through Collaborative Tagging and Summarization
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing systems and tools

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 2, Issue CSCW

November 2018

4104 pages

EISSN:2573-0142

DOI:10.1145/3290265

Editors:
Karrie Karahalios
University of Illinois & Adobe
,
Andrés Monroy-Hernández
Snap Inc.
,
Airi Lampinen
Stockholm University
,
Geraldine Fitzpatrick
Vienna University of Technology

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Published: 01 November 2018

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Seering JKhadka MHaghighi NYang TXi ZBernstein M(2024)Chillbot: Content Moderation in the BackchannelProceedings of the ACM on Human-Computer Interaction10.1145/36869418:CSCW2(1-26)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686941
Aghahoseini PDavid MBunt A(2024)Investigating the Role of Real-Time Chat Summaries in Supporting Live StreamersProceedings of the 50th Graphics Interface Conference10.1145/3670947.3670980(1-12)Online publication date: 3-Jun-2024
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