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Maturity Level of the Quality Assurance Evaluation Procedures in Higher Education: A qualitative research

Authors:

Manolis Chalaris,

Ioannis Chalaris,

Stefanos Gritzalis,

Cleo SgouropoulouAuthors Info & Claims

PCI '17: Proceedings of the 21st Pan-Hellenic Conference on Informatics

Article No.: 63, Pages 1 - 2

https://doi.org/10.1145/3139367.3139438

Published: 28 September 2017 Publication History

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Abstract

The establishment of mature operational procedures to support the educational process and the attempt to standardize and certificate these procedures is a very arduous and a demanding task that requires ensuring conditions in several levels of government. At the same time, according to the latest requirements of HQAA (Hellenic Quality Assurance & Accreditation Agency) regarding the certification of study programs and the gradual establishment of quality assurance mechanisms, it is a necessity for all educational institutions to establish such operational procedures. Standardization of procedures and effective change management are the critical issues.

In this work we measured the maturity level of the current evaluation processes in an advanced academic department of a HEI (Higher Education Institute) as well as of the new procedures proposed by HQAA for the Certification of Curricula and of the establishment of a Quality Assurance System (QAS).

Based on the results of our research it is possible to draw conclusions about the feasibility of implementing the new required procedures and the degree of difficulty of their application and exploitation. At the same time, an assessment of the level of process maturity in the academic department is possible, using Capability Maturity Models. At the end of this work we present a road map for the development of a QAS for a HEI.

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Cited By

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Yang MHuang HLi SLuo WChen MLi LYan W(2023)A BP Neural Network-Based Method for Evaluating the Quality of Creative Education in Minority RegionsJournal of Circuits, Systems and Computers10.1142/S021812662350275432:16Online publication date: 19-Jul-2023
https://doi.org/10.1142/S0218126623502754
Chalaris MKaramichalelis FChalaris IJohn KGrammati PStefanos GChristos D(2018)Development of a prototype ISO-compliant quality assurance system for a universityProceedings of the 22nd Pan-Hellenic Conference on Informatics10.1145/3291533.3291581(103-106)Online publication date: 29-Nov-2018
https://dl.acm.org/doi/10.1145/3291533.3291581

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Published In

PCI '17: Proceedings of the 21st Pan-Hellenic Conference on Informatics

September 2017

322 pages

ISBN:9781450353557

DOI:10.1145/3139367

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Greek Com Soc: Greek Computer Society
University of Thessaly: University of Thessaly, Volos, Greece

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 28 September 2017

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PCI 2017

PCI 2017: 21st PAN-HELLENIC CONFERENCE ON INFORMATICS

September 28 - 30, 2017

Larissa, Greece

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Overall Acceptance Rate 190 of 390 submissions, 49%

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Yang MHuang HLi SLuo WChen MLi LYan W(2023)A BP Neural Network-Based Method for Evaluating the Quality of Creative Education in Minority RegionsJournal of Circuits, Systems and Computers10.1142/S021812662350275432:16Online publication date: 19-Jul-2023
https://doi.org/10.1142/S0218126623502754
Chalaris MKaramichalelis FChalaris IJohn KGrammati PStefanos GChristos D(2018)Development of a prototype ISO-compliant quality assurance system for a universityProceedings of the 22nd Pan-Hellenic Conference on Informatics10.1145/3291533.3291581(103-106)Online publication date: 29-Nov-2018
https://dl.acm.org/doi/10.1145/3291533.3291581

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Development of internal quality assurance model in higher education institution

Development of a prototype ISO-compliant quality assurance system for a university

Decision-Making Support Systems in Quality Management of Higher Education Institutions: A Selective Review