short-paper

Prayana: A Journey Towards Financial Inclusion

Authors:

Sambhav Satija,

Jacki O'NeillAuthors Info & Claims

ICTD '17: Proceedings of the Ninth International Conference on Information and Communication Technologies and Development

Article No.: 26, Pages 1 - 5

https://doi.org/10.1145/3136560.3136591

Published: 16 November 2017 Publication History

Abstract

In this paper we present a solution built to improve loan management for auto-rickshaw drivers in Bangalore. As part of a bid to increase financial inclusion, a social enterprise (TWU) supports drivers in taking loans from mainstream banks to purchase their auto-rickshaws. Findings from an ethnographic study show that whilst providing a vital service, TWU managed its processes through an ad hoc mixture of paper and technology. Their processes enable the flexibility crucial for supporting a financially-vulnerable community, but unfortunately important information was often not to-hand, leading to sub-optimal decisions being made about loan allocation. We developed and deployed an integrated technical solution to support TWU's work. In this paper, we describe the back-office solution and how it has assisted the organization in streamlining its operations, supporting more informed decision making and providing the opportunity to scale-up their operations.

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Cited By

Abdulhamid NOchieng MBali KAnkrah EKarusala NRonen KO'Neill J(2023)Can Large Language Models Support Medical Facilitation Work? A Speculative AnalysisProceedings of the 4th African Human Computer Interaction Conference10.1145/3628096.3628752(64-70)Online publication date: 27-Nov-2023
https://dl.acm.org/doi/10.1145/3628096.3628752
Eliza IUrmi MAnan MMunim TGalib FIslam A(2023)eDakterBari: A Human-Centered Solution Enabling Online Medical Consultation and Information Dissemination for Resource-Constrained Communities in BangladeshHeliyon10.1016/j.heliyon.2023.e23100(e23100)Online publication date: Nov-2023
https://doi.org/10.1016/j.heliyon.2023.e23100
Rathnayake UHalloluwa TBandara PNarasinghe MVyas D(2021)Exploring Entrepreneurial Activities in Marginalized WidowsProceedings of the ACM on Human-Computer Interaction10.1145/34492165:CSCW1(1-24)Online publication date: 22-Apr-2021
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Index Terms

Prayana: A Journey Towards Financial Inclusion
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interactive systems and tools

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cover image ACM Other conferences

ICTD '17: Proceedings of the Ninth International Conference on Information and Communication Technologies and Development

November 2017

333 pages

ISBN:9781450352772

DOI:10.1145/3136560

Conference Chair:
Umar Saif
Information Technological University, Pakistan

Copyright © 2017 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Publication History

Published: 16 November 2017

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ICTD '17

ICTD '17: Ninth International Conference on Information and Communication Technologies and Development

November 16 - 19, 2017

Lahore, Pakistan

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Overall Acceptance Rate 22 of 116 submissions, 19%

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Cited By

Abdulhamid NOchieng MBali KAnkrah EKarusala NRonen KO'Neill J(2023)Can Large Language Models Support Medical Facilitation Work? A Speculative AnalysisProceedings of the 4th African Human Computer Interaction Conference10.1145/3628096.3628752(64-70)Online publication date: 27-Nov-2023
https://dl.acm.org/doi/10.1145/3628096.3628752
Eliza IUrmi MAnan MMunim TGalib FIslam A(2023)eDakterBari: A Human-Centered Solution Enabling Online Medical Consultation and Information Dissemination for Resource-Constrained Communities in BangladeshHeliyon10.1016/j.heliyon.2023.e23100(e23100)Online publication date: Nov-2023
https://doi.org/10.1016/j.heliyon.2023.e23100
Rathnayake UHalloluwa TBandara PNarasinghe MVyas D(2021)Exploring Entrepreneurial Activities in Marginalized WidowsProceedings of the ACM on Human-Computer Interaction10.1145/34492165:CSCW1(1-24)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449216
Rahman MRashed RPurabi SUlfat NChellappan SIslam A(2021)Dakter BariProceedings of the ACM on Human-Computer Interaction10.1145/34491185:CSCW1(1-30)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449118
Chidziwisano GWyche SKisyula RMaitland CCabezas M(2020)SmartChamaProceedings of the 2020 International Conference on Information and Communication Technologies and Development10.1145/3392561.3394641(1-12)Online publication date: 17-Jun-2020
https://dl.acm.org/doi/10.1145/3392561.3394641
Mustafa MMazhar NAsghar AUsmani MRazaq LAnderson RBrewster SFitzpatrick GCox AKostakos V(2019)Digital Financial Needs of Micro-entrepreneur Women in PakistanProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300490(1-12)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300490
Mehmood HAhmad TRazaq LMare SUsmani MAnderson RRaza A(2019)Towards Digitization of Collaborative Savings Among Low-Income GroupsProceedings of the ACM on Human-Computer Interaction10.1145/32743043:CSCW(1-30)Online publication date: 7-Nov-2019
https://dl.acm.org/doi/10.1145/3274304
Hulikal Muralidhar SBossen CMehra AO'Neill J(2018)Digitizing Monetary EcologiesProceedings of the ACM on Human-Computer Interaction10.1145/32743412:CSCW(1-17)Online publication date: 1-Nov-2018
https://dl.acm.org/doi/10.1145/3274341
Mehra AMuralidhar SSatija SDhareshwar AO'Neill JMandryk RHancock MPerry MCox A(2018)PrayanaProceedings of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3173574.3173963(1-13)Online publication date: 21-Apr-2018
https://dl.acm.org/doi/10.1145/3173574.3173963
Mehra ATandon USatija SO'Neill JMandryk RHancock MPerry MCox A(2018)PrayanaExtended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems10.1145/3170427.3186504(1-4)Online publication date: 20-Apr-2018
https://dl.acm.org/doi/10.1145/3170427.3186504

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