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Designing Future Employment Applications for Underserved Job Seekers: A Speed Dating Study

Authors:

Tawanna R. Dillahunt,

Earnest WheelerAuthors Info & Claims

DIS '18: Proceedings of the 2018 Designing Interactive Systems Conference

Pages 33 - 44

https://doi.org/10.1145/3196709.3196770

Published: 08 June 2018 Publication History

Abstract

Modern Information and Communication Technologies (ICTs) support job searches, resume creation, career development, and professional self-presentation. However, these technological tools are often tailored to high-income, highly educated users and white-collar professionals. It is unclear what interventions address the needs of job seekers who have limited resources or education, or who may be underserved in other ways. We gathered insights from the literature and generated ten tangible design concepts to address the needs of underserved job seekers. We then conducted a needs validation and speed dating study to understand which concepts were most viable among our population. We found that the three most preferred concepts immediately addressed job seekers' social and personal needs, where addressing social needs meant mediating job seekers' connections to others and supporting our job seekers' limited access to strong ties.

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Cited By

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Index Terms

Designing Future Employment Applications for Underserved Job Seekers: A Speed Dating Study
1. Human-centered computing

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cover image ACM Conferences

DIS '18: Proceedings of the 2018 Designing Interactive Systems Conference

June 2018

1418 pages

ISBN:9781450351980

DOI:10.1145/3196709

General Chairs:
Ilpo Koskinen
University of Twente
,
Youn-kyung Lim
KAIST
,
Program Chairs:
Teresa Cerratto-Pargman
Stockholm University
,
Kenny Chow
The Hong Kong Polytechnic University
,
William Odom
Simon Fraser University

Copyright © 2018 ACM.

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Published: 08 June 2018

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June 9 - 13, 2018

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https://dl.acm.org/doi/10.1145/3686905
Ammitzbøll Flügge AKorsgaard HBødker S(2024)The Working Jobless: Unemployment as WorkProceedings of the ACM on Human-Computer Interaction10.1145/36868948:CSCW2(1-24)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686894
Wani AJoshi ISingh P(2024)Navigating the Job-Seeking Journey: Challenges and Opportunities for Digital Employment Support in KashmirProceedings of the ACM on Human-Computer Interaction10.1145/36373758:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637375
Wang PHu SWen BLu Z(2024)“There is a Job Prepared for Me Here”: Understanding How Short Video and Live-streaming Platforms Empower Ageing Job Seekers in ChinaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642959(1-14)Online publication date: 11-May-2024
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