research-article

Voice Interfaces in Everyday Life

Authors:

Martin Porcheron,

Joel E. Fischer,

Sarah SharplesAuthors Info & Claims

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: 640, Pages 1 - 12

https://doi.org/10.1145/3173574.3174214

Published: 21 April 2018 Publication History

Abstract

Voice User Interfaces (VUIs) are becoming ubiquitously available, being embedded both into everyday mobility via smartphones, and into the life of the home via 'assistant' devices. Yet, exactly how users of such devices practically thread that use into their everyday social interactions remains underexplored. By collecting and studying audio data from month-long deployments of the Amazon Echo in participants' homes-informed by ethnomethodology and conversation analysis-our study documents the methodical practices of VUI users, and how that use is accomplished in the complex social life of the home. Data we present shows how the device is made accountable to and embedded into conversational settings like family dinners where various simultaneous activities are being achieved. We discuss how the VUI is finely coordinated with the sequential organisation of talk. Finally, we locate implications for the accountability of VUI interaction, request and response design, and raise conceptual challenges to the notion of designing 'conversational' interfaces.

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Cited By

Bensch CMüller AChojnowski ORichert A(2024)Beyond Binary Dialogues: Research and Development of a Linguistically Nuanced Conversation Design for Social Robots in Group–Robot InteractionsApplied Sciences10.3390/app14221031614:22(10316)Online publication date: 9-Nov-2024
https://doi.org/10.3390/app142210316
Nacimiento-García EDíaz-Kaas-Nielsen HGonzález-González C(2024)Gender and Accent Biases in AI-Based Tools for Spanish: A Comparative Study between Alexa and WhisperApplied Sciences10.3390/app1411473414:11(4734)Online publication date: 30-May-2024
https://doi.org/10.3390/app14114734
Addlesee AEshghi A(2024)You have interrupted me again!: making voice assistants more dementia-friendly with incremental clarificationFrontiers in Dementia10.3389/frdem.2024.13430523Online publication date: 12-Mar-2024
https://doi.org/10.3389/frdem.2024.1343052
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Index Terms

Voice Interfaces in Everyday Life
1. Human-centered computing
  1. Collaborative and social computing

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cover image ACM Conferences

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

8489 pages

ISBN:9781450356206

DOI:10.1145/3173574

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 21 April 2018

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Cited By

Bensch CMüller AChojnowski ORichert A(2024)Beyond Binary Dialogues: Research and Development of a Linguistically Nuanced Conversation Design for Social Robots in Group–Robot InteractionsApplied Sciences10.3390/app14221031614:22(10316)Online publication date: 9-Nov-2024
https://doi.org/10.3390/app142210316
Nacimiento-García EDíaz-Kaas-Nielsen HGonzález-González C(2024)Gender and Accent Biases in AI-Based Tools for Spanish: A Comparative Study between Alexa and WhisperApplied Sciences10.3390/app1411473414:11(4734)Online publication date: 30-May-2024
https://doi.org/10.3390/app14114734
Addlesee AEshghi A(2024)You have interrupted me again!: making voice assistants more dementia-friendly with incremental clarificationFrontiers in Dementia10.3389/frdem.2024.13430523Online publication date: 12-Mar-2024
https://doi.org/10.3389/frdem.2024.1343052
Fester-Seeger M(2024)How a Child Learns to ‘Talk’ to a Smart Speaker: On the Emergence of Enlanguaged PracticesLinguistic Frontiers10.2478/lf-2024-00107:1(1-22)Online publication date: 5-Jul-2024
https://doi.org/10.2478/lf-2024-0010
Leblebici D(2024)“You are Apple, why are you speaking to me in Turkish?”: the role of English in voice assistant interactionsMultilingua10.1515/multi-2023-007243:4(455-485)Online publication date: 27-Feb-2024
https://doi.org/10.1515/multi-2023-0072
Yuan YWu CNiu JMao L(2024)The Effects of Human-Robot Interactions and the Human-Robot Relationship on Robot Competence, Trust, and AcceptanceSage Open10.1177/2158244024124823014:2Online publication date: 17-May-2024
https://doi.org/10.1177/21582440241248230
Liesenfeld ADingemanse M(2024)Interactive probes: Towards action-level evaluation for dialogue systemsDiscourse & Communication10.1177/17504813241267071Online publication date: 12-Sep-2024
https://doi.org/10.1177/17504813241267071
Reineke SHelmer H(2024)User practices in dealing with trouble in interactions with virtual assistants in German: Repeating, altering and insistingDiscourse & Communication10.1177/175048132411271494Online publication date: 28-Aug-2024
https://doi.org/10.1177/175048132411271494
Xu XGreiffenhagen C(2024)The disciplined customer: A video-based study of automated self-service hotelsNew Media & Society10.1177/1461444824125179326:9(5013-5038)Online publication date: 30-Aug-2024
https://doi.org/10.1177/14614448241251793
Sogemeier DForster YNaujoks FKrems JKeinath A(2024)The Importance of Timing—An Expert Evaluation on Latencies for Voice AssistantsProceedings of the Human Factors and Ergonomics Society Annual Meeting10.1177/10711813241260290Online publication date: 10-Aug-2024
https://doi.org/10.1177/10711813241260290
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