abstract

Voice-based Conversational UX Studies and Design

Authors:

Martin Porcheron,

Joel E. Fischer,

Heloisa Candello,

Donald McMillan,

Moira McGregor,

Robert J. Moore,

Rein Sikveland,

Alex S. Taylor,

Julia Velkovska,

Moustafa ZouinarAuthors Info & Claims

CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: W38, Pages 1 - 8

https://doi.org/10.1145/3170427.3170619

Published: 20 April 2018 Publication History

Abstract

Voice User Interfaces are becoming ubiquitously available, providing unprecedented opportunities to advance our understanding of voice interaction in a burgeoning array of practices and settings. We invite participants to contribute work-in-progress in voice interaction, and to come together to reflect on related methodological matters, social uses, and design issues. This one-day workshop will be geared specifically to present and discuss methodologies for, and data emerging from, ongoing empirical studies of voice interfaces in use and connected emerging design insights. We seek to draw on participants' (alongside organisers') contributions to explore ways of operationalising findings from such studies for the purposes of design. As part of this, will try to identify what can be done to improve user experience and consider creative approaches to how we might ameliorate challenges that are faced in the design of voice UIs.

References

[1]

Heloisa Candello, Claudio Pinhanez, and Flavio Figueiredo. 2017. Typefaces and the Perception of Humanness in Natural Language Chatbots. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI '17). ACM, New York, NY, USA, 3476--3487.

Digital Library

[2]

Heloisa Candello, Claudio Pinhanez, David Millen, and Bruna Daniele Andrade. 2017. Shaping the Experience of a Cognitive Investment Adviser. In Design, User Experience, and Usability: Understanding Users and Contexts: 6th International Conference, DUXU 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings, Part III, Aaron Marcus and Wentao Wang (eds.). Springer International Publishing, Cham, 594--613.

[3]

Paul Luff, David Frohlich, and Nigel Gilber (eds.). 1990. Computers and Conversation. Academic Press.

[4]

Ewa Luger and Abigail Sellen. 2016. "Like Having a Really Bad PA": The Gulf between User Expectation and Experience of Conversational Agents. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI '16), 5286--5297.

Digital Library

[5]

Nikolas Martelaro and Wendy Ju. 2017. WoZ Way: Enabling Real-time Remote Interaction Prototyping & Observation in On-road Vehicles. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW '17). ACM, New York, NY, USA, 169--182.

Digital Library

[6]

Sarah Mennicken, Oliver Zihler, Frida Juldaschewa, Veronika Molnar, David Aggeler, and Elaine May Huang. 2016. "It's Like Living with a Friendly Stranger": Perceptions of Personality Traits in a Smart Home. In Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing (UbiComp '16), 120--131.

Digital Library

[7]

Robert J. Moore, Raphael Arar, Guang-Jie Ren, and Margaret H. Szymanski. 2017. Conversational UX Design. In Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA '17). ACM, New York, NY, USA, 492--497.

Digital Library

[8]

Dong Nguyen, A. Seza Doğuöz, Carolyn P. Rosé, and Franciska de Jong. 2016. Computational Sociolinguistics: A Survey. Computational Linguistics 42, 3: 537--593.

Digital Library

[9]

Kenton O'Hara, Gerardo Gonzalez, Graeme Penney, Abigail Sellen, Robert Corish, Helena Mentis, Andreas Varnavas, Antonio Criminisi, Mark Rouncefield, Neville Dastur, and Tom Carrell. 2014. Interactional order and constructed ways of seeing with touchless imaging systems in surgery. Computer Supported Cooperative Work: CSCW: An International Journal 23, 3: 299--337.

Digital Library

[10]

Hannah R. M. Pelikan and Mathias Broth. 2016. Why That Nao?: How Humans Adapt to a Conventional Humanoid Robot in Taking Turns-at-Talk. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI '16), 4921--4932.

Digital Library

[11]

Martin Porcheron, Joel Fischer, Stuart Reeves, and Sarah Sharples. 2018. Voice Interfaces in Everyday Life. In Proceedings of the 2018 ACM Conference on Human Factors in Computing Systems (CHI'18). ACM, New York, NY, USA.

Digital Library

[12]

Martin Porcheron, Joel E. Fischer, and Sarah Sharples. 2017. "Do Animals Have Accents?" Talking with Agents in Multi-Party Conversation. In Proceedings of the 20th ACM Conference on Computer-Supported Cooperative Work & Social Computing (CSCW '17).

Digital Library

[13]

Martin Porcheron, Joel E. Fischer, Moira McGregor, Barry Brown, Ewa Luger, Heloisa Candello, and Kenton O'Hara. 2017. Talking with Conversational Agents in Collaborative Action. In Companion of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW '17 Companion), 431--436.

Digital Library

[14]

François Portet, Michel Vacher, Caroline Golanski, Camille Roux, and Brigitte Meillon. 2013. Design and evaluation of a smart home voice interface for the elderly: acceptability and objection aspects. Pers Ubiquit Comput 17, 127: 127--144.

[15]

Björn Schuller, Stefan Steidl, Anton Batliner, Felix Burkhardt, Laurence Devillers, Christian Müller, and Shrikanth Narayanan. 2013. Paralinguistics in speech and language - State-of-the-art and the challenge. Computer Speech & Language 27, 1: 4--39.

Digital Library

[16]

Julia Velkovska and Valérie Beauduoin. 2014. « Parler aux machines, coproduire un service. Intelligence artificielle et nouvelles formes de contribution du client dans les services téléphoniques de l'après-vente in Kessous E., Mallard A., La Fabrique de la vente. Le travail commercial dans les télécommunications, Paris, Presses des Mines, p. 97--128.

[17]

Julia Velkovska and Moustafa Zouinar. 2017. "Making sense of interaction with smart assistants in home settings". IIEMCA 2017, July 10-13 - Westerville, Ohio, USA; https://iiemca2017.wordpress.com/

Cited By

Deshmukh AChalmeta R(2024)User Experience and Usability of Voice User Interfaces: A Systematic Literature ReviewInformation10.3390/info1509057915:9(579)Online publication date: 19-Sep-2024
https://doi.org/10.3390/info15090579
Alizadeh FTolmie PLee MWintersberger PPins DStevens G(2024)Voice Assistants' Accountability through Explanatory DialoguesProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665557(1-12)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665557
Gras Gentiletti M(2023)Résumé de thèse. “Soutenir la dimension constructive de l’activité instrumentée par des dispositifs techniques à base d’intelligence artificielle : une approche développementale de la conception centrée sur le modèle du sujet capableActivites10.4000/activites.8541Online publication date: 15-Apr-2023
https://doi.org/10.4000/activites.8541
Show More Cited By

Index Terms

Voice-based Conversational UX Studies and Design
1. Human-centered computing

Recommendations

Conversational UX Design
CHI EA '17: Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems

From Siri to Alexa to Cortana, conversational interfaces are hitting the mainstream and becoming ubiquitous in our daily lives. However, user experiences with such applications remain disappointing. Although it is easy to get a system to produce words, ...
Making Everyday Things Talk: Speculative Conversations into the Future of Voice Interfaces at Home
CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems

What if things had a voice? What if we could talk directly to things instead of using a mediating voice interface such as an Alexa or a Google Assistant? In this paper, we share our insights from talking to a pair of boots, a tampon, a perfume bottle, ...
Studies in Conversational UX Design

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences

CHI EA '18: Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

3155 pages

ISBN:9781450356213

DOI:10.1145/3170427

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
,
Anna Cox
University College London, UK

Copyright © 2018 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 20 April 2018

Check for updates

Author Tags

Qualifiers

Abstract

Funding Sources

EPSRC

Conference

CHI '18

Sponsor:

SIGCHI

CHI '18: CHI Conference on Human Factors in Computing Systems

April 21 - 26, 2018

Montreal QC, Canada

Acceptance Rates

CHI EA '18 Paper Acceptance Rate 1,208 of 3,955 submissions, 31%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

18
Total Citations
View Citations
1,359
Total Downloads

Downloads (Last 12 months)48
Downloads (Last 6 weeks)3

Reflects downloads up to 30 Nov 2024

Other Metrics

View Author Metrics

Citations

Cited By

Deshmukh AChalmeta R(2024)User Experience and Usability of Voice User Interfaces: A Systematic Literature ReviewInformation10.3390/info1509057915:9(579)Online publication date: 19-Sep-2024
https://doi.org/10.3390/info15090579
Alizadeh FTolmie PLee MWintersberger PPins DStevens G(2024)Voice Assistants' Accountability through Explanatory DialoguesProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665557(1-12)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665557
Gras Gentiletti M(2023)Résumé de thèse. “Soutenir la dimension constructive de l’activité instrumentée par des dispositifs techniques à base d’intelligence artificielle : une approche développementale de la conception centrée sur le modèle du sujet capableActivites10.4000/activites.8541Online publication date: 15-Apr-2023
https://doi.org/10.4000/activites.8541
Brandt AHazel SMckinnon RSideridou KTindale JVentoura N(2023)From Writing Dialogue to Designing Conversation: Considering the potential of Conversation Analysis for Voice User InterfacesProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3603758(1-6)Online publication date: 19-Jul-2023
https://dl.acm.org/doi/10.1145/3571884.3603758
Murad CMunteanu CCowan BClark LPorcheron MFischer JCandello HLangevin R(2023)Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource DevelopmentProceedings of the 5th International Conference on Conversational User Interfaces10.1145/3571884.3597440(1-5)Online publication date: 19-Jul-2023
https://dl.acm.org/doi/10.1145/3571884.3597440
Milde SRunzheimer TFriesen SPeiffer JHöfler JGeis KMilde JBlum R(2023)Studying Multi-modal Human Robot Interaction Using a Mobile VR SimulationHuman-Computer Interaction10.1007/978-3-031-35602-5_11(140-155)Online publication date: 9-Jul-2023
https://doi.org/10.1007/978-3-031-35602-5_11
Gras Gentiletti MBourmaud GFréjus MDecortis F(2022)Concevoir pour des activités instrumentées par des chatbotsDesigning for chatbot-instrumented activity. Contributions of a situated and mediated activity approach to designActivites10.4000/activites.7428Online publication date: 15-Apr-2022
https://doi.org/10.4000/activites.7428
Kocaballi ASezgin EClark LCarroll JHuang YHuh-Yoo JKim JKocielnik RLee YMamykina LMitchell EMoore RMurali PMynatt EPark SPasta ARichards DSilva LSmriti DSpillane BZhang ZZubatiy T(2022)Design and Evaluation Challenges of Conversational Agents in Health Care and Well-being: Selective Review StudyJournal of Medical Internet Research10.2196/3852524:11(e38525)Online publication date: 15-Nov-2022
https://doi.org/10.2196/38525
Lee MSin JLaban GKraus MClark LPorcheron MCowan BFølstad AMunteanu CCandello H(2022)Ethics of Conversational User InterfacesExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3503699(1-7)Online publication date: 27-Apr-2022
https://dl.acm.org/doi/10.1145/3491101.3503699
Goncalves Freitas ASchülke AGlaser SMichelmann PChi TSchröder LFadavi ZTalekar GTernieten JTrivedi AWahls JMasood WHeinicke CSchöning J(2021)Conversational User Interfaces to support Astronauts in Extraterrestrial HabitatsProceedings of the 20th International Conference on Mobile and Ubiquitous Multimedia10.1145/3490632.3490673(169-178)Online publication date: 5-Dec-2021
https://dl.acm.org/doi/10.1145/3490632.3490673
Show More Cited By

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents