poster

What are health website visitors doing: insights from visualisations towards exploratory search

Authors:

Patrick Cheong-Iao Pang,

Mitchell Harrop,

Karin Verspoor,

Shanton ChangAuthors Info & Claims

OzCHI '16: Proceedings of the 28th Australian Conference on Computer-Human Interaction

Pages 631 - 633

https://doi.org/10.1145/3010915.3011843

Published: 29 November 2016 Publication History

Abstract

Understanding the navigation flows of health website visitors can lead to strategies for improved support for health information-seeking. In this study, we have obtained the navigation data of visitors to Better Health Channel - one of the largest consumer health information websites in Australia, and visualised the data to compare the different patterns of visitors' activities, as accessed on desktop and mobile devices. These visualisations provide insights about the preferences for search strategies, and the traffic flows patterns of visitors. We then discuss these insights with the existing work of health information-seeking behaviour. This paper extends our observations to design recommendations, specifically to facilitate exploratory search in health information-seeking, and establishes directions for future research.

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Cited By

Pang PMunsie MChang STanner CWalker C(2023)Participatory Design and Evaluation of the “Stem Cells Australia” Website for Delivering Complex Health Knowledge: Mixed Methods StudyJournal of Medical Internet Research10.2196/4473325(e44733)Online publication date: 20-Jul-2023
https://doi.org/10.2196/44733
Massanelli JSexton KLesher CJensen HKimbrough MPrivratsky ATaylor JBhavaraju A(2021)Integration of Web Analytics into Graduate Medical Education: Usability Study (Preprint)JMIR Formative Research10.2196/29748Online publication date: 19-Apr-2021
https://doi.org/10.2196/29748

Index Terms

What are health website visitors doing: insights from visualisations towards exploratory search
1. Human-centered computing

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Information

Published In

cover image ACM Other conferences

OzCHI '16: Proceedings of the 28th Australian Conference on Computer-Human Interaction

November 2016

706 pages

ISBN:9781450346184

DOI:10.1145/3010915

Conference Chairs:
Henry Duh
University of Tasmania Christopher Lueg, University of Tasmania
,
Christopher Lueg
University of Tasmania
,
Program Chairs:
Mark Billinghust
University of South Australia
,
Weidong Huang
University of Tasmania

Copyright © 2016 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Sponsors

IEEE-SMCS: Systems, Man & Cybernetics Society
Australian Comp Soc: Australian Computer Society
Data61: Data61, CSIRO
ICACHI: International Chinese Association of Computer Human Interaction
Infoxchange: Infoxchange
HITLab AU: Human Interface Technology Laboratory Australia
James Boag: James Boag
Tourism Tasmania: Tourism Tasmania
HFESA: Human Factors and Ergonomics Society of Australia Inc.
IEEEVIC: IEEE Victorian Section
UTAS: University of Tasmania, Australia

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ACM: Association for Computing Machinery

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 29 November 2016

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OzCHI '16

Sponsor:

IEEE-SMCS
Australian Comp Soc
Data61
ICACHI
Infoxchange
HITLab AU
James Boag
Tourism Tasmania
HFESA
IEEEVIC
UTAS

OzCHI '16: The 28th Australian Conference on Human-Computer Interaction

November 29 - December 2, 2016

Tasmania, Launceston, Australia

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Cited By

Pang PMunsie MChang STanner CWalker C(2023)Participatory Design and Evaluation of the “Stem Cells Australia” Website for Delivering Complex Health Knowledge: Mixed Methods StudyJournal of Medical Internet Research10.2196/4473325(e44733)Online publication date: 20-Jul-2023
https://doi.org/10.2196/44733
Massanelli JSexton KLesher CJensen HKimbrough MPrivratsky ATaylor JBhavaraju A(2021)Integration of Web Analytics into Graduate Medical Education: Usability Study (Preprint)JMIR Formative Research10.2196/29748Online publication date: 19-Apr-2021
https://doi.org/10.2196/29748

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